03:22 — How the company’s motto became, “We design and build really cool stuff”
09:01 — What led the company to become a top supplier for NASA
14:48 — Why the paperwork have to weigh more than the part?
24:11 — Getting rid of blame and ensuring the company owns the process
29:53 — Fighting entropy and complacency on the factory floor
36:20 — A modern philosophy on audits and certifications
44:19 — The different ends of the supplier spectrum