01:45 — Where expertise comes from in world class companies

03:02 — Lean is an acronym for “living, engaged, attitude, now”

09:51 — Holding a successful rattlesnake hunt to reinforce safety, efficiency & engagement

14:23 — How does company culture change after you’ve killed 6,000 rattlesnakes?

18:57 — Preventing yourself from getting bitten by snakes

26:22 — How leaders and directors can send a vision of quality to the frontlines