The Flip
The Flip
Feb 18, 2021
Digitizing Community Banking with Kwara's Cynthia Wandia
Play • 46 min

In this episode, we talk about savings and credit cooperative societies, or SACCOs, and the outsize role these member-owned community banks  play in African and emerging markets. While millions of Africans belong to SACCOs, it's an industry that Kwara's Cynthia Wandia calls "as analog as it gets". Kwara is a Kenyan startup building software to digitize SACCOs, and in this episode, we talk to Cynthia about the role SACCOs play in these markets, the product and design principles employed to ensure proper utilization of the platform, Kwara's impact for members, the company's origin story, and more. 

4:23 - First question, what are SACCOs, and why are these types of member-owned community institutions so prevalent in markets like Kenya?
10:20 - An introduction to Kwara and its products.
16:54 - What product and design considerations went into building Kwara to ensure high utilization of the platform?
21:06 - On Kwara's SACCO onboarding processes. 
27:42 - We explore Cynthia's background and Kwara's origin story. 
36:34 - Looking ahead, how does Kwara look at product and geographic expansion, and the opportunity to be an embedded finance platform?

This episode is part of our conversational series sponsored by MFS Africa. MFS Africa's competition is with cash, and throughout this series, we'll feature other startups and entrepreneurs who are digitizing, better organizing, and aggregating analog and fragmented industries.

Follow The Flip on social media @theflipafrica.

Today in Digital Marketing
Today in Digital Marketing
Tod Maffin
How I Added 50% TikTok Following Overnight (No, Really.)
A clever candy promotion ties personalities to playlists… is the next great marketing opportunity already on your phone? More people buying online means more bricks and mortar businesses failing… and how I increased by TikTok following by 50% literally overnight. The method is shockingly simple. *Get the entire show content, with links and images, as a daily email newsletter! Subscribe at* *TodayInDigital.com/newsletter* ( http://todayindigital.com/newsletter ) MORE: * NEW! *Podcast Perks* ( https://todayindigital.com/perks ) *:* Exclusive Deals for Listeners * *Advertising:* Perks ( http://todayindigital.com/promote ) (free!) • Ads ( https://www.notion.so/Regular-Ads-5d515627e2bb4964b37a9f30cc301bcf ) • Classifieds ( https://www.notion.so/Classified-Ads-74ea9f745f184c8a8baea9cc6bc82260 ) • Brand Takeovers ( https://www.notion.so/Brand-Takeover-Package-7cfd410676644e589fe469f14ccf5f28 ) * Join Our Free Slack Community ( http://todayindigital.com/slack ) * Get this as a daily email newsletter ( http://todayindigital.com/newsletter ) * Enjoying the show? Please rate and review ( http://ratethispodcast.com/today ) us! * Leave a Voicemail ( http://todayindigital.com/voicemail ) * Follow Tod: Twitter ( http://twitter.com/todmaffin ) • LinkedIn ( http://linkedin.com/in/todmaffin ) • TikTok ( http://tiktok.com/@todmaffin ) (daily digital marketing tips) Today in Digital Marketing is hosted by Tod Maffin ( http://todmaffin.com/ ) and produced by engageQ digital ( https://engageq.com ). Subscribe at https://TodayInDigital.com ( http://todayindigital.com/ ) or wherever you get your podcasts. (Theme music by Mark Blevis ( http://markblevis.com/ ). All other music licensed by Source Audio.) Privacy & Opt-Out: https://redcircle.com/privacy
6 min
Payments on Fire®
Payments on Fire®
Glenbrook Partners, LLC
Episode 144 - Innovation in Fast Money: 4th Annual RTP Network Update - Steve Ledford, The Clearing House
A Global Phenom Realtime Retail Payments (RTRP) systems are a global phenomenon. These systems exist or will soon in over 50 countries around the world. Some have been in operation for decades. The UK’s Faster Payments system, operated by Mastercard’s Vocalink unit, has been in operation for over ten years. Still others are still in the design stage. These account-to-account systems (A2A) have gained in regulator popularity because: * They are fast. The receiver has near instant availability * They are push payment systems. Transactions don’t take place unless the sender has enough money to fund the transaction. In other words, authorization takes place before the transaction * User authentication is up to the financial institution * These systems operate year round, 24x7 * They are inexpensive. 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Key RTP Characteristics Payments geeks, like Payments on Fire® listeners, know that the Real Time Payments Network takes a different approach. Operated by bank processor, The Clearing House, the RTP Network leaves management of the user experience and the use case up to the bank, the processor, or the provider serving a particular industry. The RTP Network provides: * The messaging between the sender and the receiver and each of their banks * Nearly instant availability of the funds into the receiver’s account (by network rule) * 24/7/365 operation (ACH and wires take a break after working hours) * Instant settlement between the sending and receiving financial institutions In short: the RTP Network provides the plumbing and pipes. What it looks like and how it’s used is up to another stakeholder. Members of the network are financial institutions who either expose the RTP rails themselves or sponsor third party access so that those entities can make use of them. Nothing groundbreaking there. An RTRP with RTGS One of the impressive features of the RTP Network is that interbank settlement, the movement of funds between the sender and receiver banks, happens in realtime. The two banks settle their positions instantly. Settlement happens in realtime for every transaction. That’s what a realtime gross settlement (RTGS) does. Contrast that with a system like Zelle that provides instant messaging among the stakeholders but typically leaves the final movement of monies between banks to an overnight batch process via ACH. And this is net, not gross, settlement. The amount includes all of the day’s transactions. The RTP network achieves its RTGS capabilities using the following technique: * RTP requires each member financial institution to pre-fund monies sufficient to handle its transactions. The money to operate the system has to be in place ahead of time. This eliminates settlement risk between the banks * Each FI’s monies are pooled in a single pooled account, owned in common by the RTP Network’s member financial institutions. This pooled account is held at the the Federal Reserve * The Clearing House maintains a ledger that tracks every transaction, that debits and credits FI pairs in realtime for each transaction * Each Member FI is responsible for making sure it has enough funds to cover each of the transactions initiated by its accountholders. Each FI uses another open loop payment system, FedWire, to move monies into and out of its share of the pooled account as needed. A Maturing System That’s a lot of background to help US contrast this system against the other four mostly digital systems in the U.S. (If you’re not clear on that, join us for the best in payments education at a Glenbrook Payments Boot Camp®) The RTP Network is in its fifth year of operation. In this Payments on Fire® episode, Steve Ledford updates us on: * The growth in member financial institutions * The growth in transaction volume * The expanding set of use cases * Who is using the RTP Network * How COVID-19 accelerated usage in new use cases So, take a listen. Here’s Steve talking about those new COVID-driven use cases. For a snapshot of how the faster payments phenomenon is growing in the U.S. here is the 2020 Faster Payments Barometer. Read the episode transcript Find more podcasts, visit Glenbrook's Payments on Fire® site Read expert payments industry commentary at Payments Views. Read the latest at Payments News. Subscribe here. Read our COVID-19 Payments Industry eBook
38 min
Decode Fintech
Decode Fintech
Paystack
How expressPay Builds Trust with Customer Service
As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay. Francis speaks about hiring great support teams, and how a diverse support team leverages past experiences, skills and relationships to go above and beyond when solving customer problems. He also discusses how to balance providing great customer service to even the most difficult customers, while protecting team welfare.IN THIS EPISODE WE TALK ABOUT 2:38 — How the customer support team is set up at expressPay 3:53 — What skills should an excellent support team member possess? 8:11 — How expressPay's customer support team measures success 9:24 — [Paystack Product Alert] Introducing Paystack Transfers paystack.com 10:43 — Why cross-functional teams result in better customer outcomes 11:41 — Values to watch out for when hiring for customer service roles 13:29 — What an obsession with customer happiness looks like at expressPay 16:35 — How expressPay handles acutely difficult customersLINKS * Connect with Francis on LinkedIn * Check out expressPayFOLLOW US The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast. * Subscribe to the Decode Fintech Newsletter * Follow Decode Fintech on TwitterDECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.
19 min
SaaS Growth Stacking - with Dan Martell
SaaS Growth Stacking - with Dan Martell
Dan Martell
How To Raise Successful Kids To Be Winners
Check Out: My Integrated Life Micro-Doc - http://bit.ly/2Z5hSvM -- As a 3x successful business-owner and founder, my biggest fears about having kids were: * I would be an absent father * I would accidentally raise entitled kids Those two thoughts made me sweat. I was terrified. I was good at business... but what about being a good father? What if I messed it up? I thought maybe my obsessive drive meant I shouldn’t ever have children. Kids aren’t something you can quit if it goes wrong. So when my wife Renée fell pregnant, it lit a burning need in me to get good at the one thing I felt afraid of. I NEEDED to be an authentic and present father for my children. I had to get good at this. I hired the best mentors, coaches and parenting experts, I took the classes, read the books… I trained. Hard. And I’m not perfect. Many of my lessons weren’t taught to me from a book, they were learned from mistakes. But today I’d like to share a new video with the most valuable lessons I can offer you. Here is how to raise successful kids to be winners. My kids are the biggest blessing that’s ever happened to me. I wasn’t expecting it… I was so afraid about not giving them the right life that I never stopped to think about how much love and light they would bring into mine When Renée got pregnant, we were living in San Francisco and I had just closed a round of $1.6M in funding for my company Clarity. 3 months after the birth of our first son we found out we were having another. Max and Noah are 11 months apart, and I LOVE my boys with all my heart. That’s why this video is so important to me. I’m proud to say I overcame my fears and I am 100% a family man AND an entrepreneur at the same time. But the only way I got there was by truly living the lessons I discovered and shared in today’s video. Check it out and drop a comment with your best parenting advice. We all could use it. -- Dan Martell is a serial entrepreneur, an investor in 40+ startups like Intercom, Udemy, and Unbounce and the creator of SaaS Academy, helping over 500 B2B SaaS founders scale faster. He’s founded five SaaS companies and successfully exited three of them. If you want to scale faster without hitting the usual roadblocks, make sure to follow him on Youtube, Facebook, Instagram, LinkedIn & Twitter. Check Out: My Integrated Life Micro-Doc - http://bit.ly/2Z5hSvM
15 min
Marketing Trends
Marketing Trends
Mission
Leveling Up: Simple Steps Marketers Can Take To Move Their Careers to the Next Level
Eric Siu likes to say he was never successful athletically. And while he might have struggled between the lines, there was one arena in which he thrived: the digital one. Eric always found comfort when it came to video games, where for years, he dominated as a successful esports player. For Eric, success in gaming was rooted in the mindset that failure was his and his alone, but that regardless of the struggle, the next level was always within reach..That mantra is something he still follows today. _“I think marketers have to understand that there are levels to everything, and _there are_ levels of your career, _there are_ levels to when you're working out, and _there are_ levels of games. If you can reframe life into a game, if you can reframe business into a game, it just becomes a lot easier and a lot more fun.”_ Eric is an investor, founder and advisor to companies. He is also the Chairman of the digital marketing agency, Single Grain. On this episode of Marketing Trends, Eric dives into what it means to have a leveling-up mindset and some of the steps that marketers can take to move up in their careers. Plus, Eric details the two key areas marketers should be honing in on when it comes to optimizing their website. Main Takeaways: * Built for Speed: When you’re trying to optimize your website for search, you have to be thinking about the things that matter most, which are content and links. Part of having good content is having a great user experience, and that means having a fast website. Always be thinking about how you can make your website faster and easier to consume. * The Right Mix: It’s important when you are sourcing talent to find the right mix of employees who can excel in multiple areas. It might sound simple, but it’s not. Most marketers are not great product people and the same can be said for product personnel. Look for people who can manage both sides of the coin. * The Long Game: At the end of the day, you have to always be thinking about long-term success and not what is happening in the short-term. Constantly be thinking about where you can get the most untapped potential and then leverage that into something that will benefit you in the long-term. --- Marketing Trends podcast is brought to you by Salesforce. Discover marketing built on the world’s number one CRM: Salesforce. Put your customer at the center of every interaction. Automate engagement with each customer. And build your marketing strategy around the entire customer journey. Salesforce. We bring marketing and engagement together. Learn more at salesforce.com/marketing. To learn more or subscribe to our weekly newsletter, visit MarketingTrends.com.
37 min
The Jason & Scot Show - E-Commerce And Retail News
The Jason & Scot Show - E-Commerce And Retail News
Jason "Retailgeek" Goldberg, Publicis & Scot Wingo, Channel Advisor
EP255 - Instacart Chief Revenue Officer Seth Dallaire
EP255 - Instacart Chief Revenue Officer Seth Dallaire Seth Dallaire is the Chief Revenue Officer at Instacart. In this interview, we cover his experience at Amazon, the challenges of operating Instacart’s 4-sided marketplace, key trends in the digital grocery space, and Instacarts evolution as a retail media network. Episode 255 of the Jason & Scot show was recorded live on Wednesday, February 10th, 2021. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:24] Welcome to the Jason and Scot show this is episode 254 being recorded on Wednesday February 10th 2021 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scott Wingo. Scot: [0:40] Hey Jason and welcome back Jason and Scot show listeners. Two of our topics we have really been Drilling in onto the last year our digital Grocery and the impact of covid on overall digital adoption. One company sits squarely at the intersection of both of those Trends and we are really excited to have them on today’s show. That company is instacart and we’re real thrilled to have on the show their Chief Revenue officer Seth Del are welcome to the show Seth. Seth: [1:09] Hey thanks for having me nice to be here. Jason: [1:12] Seth we’re thrilled to have you and as you may know from listening to the show we always like to start by giving the audience just a little bit of background about our guests and and you of course have a, a very interesting e-commerce background so can you share it with our audience. Seth: [1:30] Sure and again thanks for having me on the show so current title is Chief Revenue officer here at instacart and really what I’m focused on and have been working on for the past 16 months since I joined the company is creating an advertising business and I come at this opportunity after having spent just about eight years at Amazon. Where I was in various leadership positions in the advertising sales and marketing teams over there, I joined in February 2012 and prior to that I was at Yahoo prior to that. At Microsoft and prior to that Amazon so the bulk of my business career has been in digital media both in terms of sales and buying, and really the emphasis for the past. Ten years at least has been on e-commerce and Retail so it’s really exciting to be here at instacart particularly in this moment when, a consumer behavior is is tipping into. Grocery shopping online and I’m able to use a lot of the experiences that I’ve had in my career too. To help make it making ads business happen over here. Jason: [2:56] That’s awesome and that the timing for having you on this show is terrific Scott obviously mentioned. Covid in the intersection of digital and Grocery and I know instacart it’s even bigger than grocery so we’ll eventually talk about that, um but a close second to digital and grocery that we’ve been talking about lately are all these retail media networks and you’re obviously squarely there as well, so our last episode of the podcast we actually recovering Amazon’s earnings, and to me one of the the standout features of their to as earnings was this that they’ve now surpassed 20 billion dollars in ad Revenue over the last 12 months. I know you you were heavily involved in building that business, I mean a is there any part of you that’s proud or sad to see the success now that you’re not there, not implying it success because you’re not there, but the related question I was interested to ask is in my mind it’s entirely possible that at 20 billion dollars in ad Revenue that the ad revenue is more profitable for Amazon and AWS is, and I feel like that doesn’t get talked about a lot. Seth: [4:15] Yeah so to answer the first part of the question definitely proud the experience that I have there was a lot of fun it was a great learning experience and I was able to work with some very talented people and there aren’t many opportunities where you get work on an entrepreneurial project, within the safety or that has the resourcing of a large successful company and that was really what the experience was like for me. [4:52] Getting in there in 2012 and really. Helping build the business from a sales and marketing side for sure but then working shoulder-to-shoulder with some pretty talented people on the product side, and watching that business move from what I would argue was an experiment, into something that is a material contributor, to the business and so those those earnings reports when they come out I actually I get excited about them for that team that’s still over there I think, I think it’s pretty great what they’re able to do or have been able to do. Even if I’m not there anymore and the reason why I say that 2 is not. Because I enjoyed my time at at Amazon but the success that Amazon has in terms of creating. [5:50] Any Commerce advertising capability or marketing discipline if you will is important for the industry in that it allows other, businesses to to do something similar and you mentioned there’s a whole bunch of different retailgeek. Ad networks that are starting up or or media networks whatever the term was that you over you referred to them but the reason why they’re popping up is because, they’re durable pieces of business and the if I reflect back to. [6:26] Early 2012 when I had arrived at Amazon to help set up the North American. Ad sales team there was a lot of waiting around in the lobby at the agency a lot of explanations as to why Amazon even a dad’s like why don’t you know why does why do they need to have advertising like where are the ads on Amazon you know just give us your data that’s what we want and. That that was a difficult mentality to change and really we were successful in creating a. And understanding that e-commerce as a marketing discipline is similar to the same sort of trajectory or life cycle if you will of paid search or social media that both of those. [7:24] Practices if you will started because and they were new they started from scratch they required a lot of Education to the industry, a lot of risk taking on both the publisher side and on the advertiser side the marketer side to to invest in those areas and. Ultimately they became things that were overtime well understood and really performing, pieces of advertising and marketing and. I see a lot of those similar traits over here and instacart and, while instacart is e-commerce singularly focused on Grocery and. [8:19] The opportunity in the grocery space is super compelling just because you have a couple things one on The Advertiser side of the business you have not a lot of insight there’s a lot a lot of capacity in terms of what’s happening in the online grocery space, and there are many in the grocery industry is still Regional in many cases it’s a one trillion dollar a year business in the United States alone that maybe has somewhere between 5 and 10%. [8:52] Of an absolute dollars of that that business is being conducted online and that looks different from Mass merchandiser general merchandise environments like an Amazon a Best Buy Walmart where they’re selling you know all sorts of things hard Goods as well as as food, but what’s exciting to me is that we’re able to work with brands that maybe haven’t been able to participate in e-commerce as much as they would like to because the transactional component just didn’t exist our measurement of the transactional component was difficult to do and instacart sits in a unique place where we’re working with, almost 600 different grocery banners now and have significant reach where we can help marketers understand how consume…
57 min
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