Hear conversations with leading advocates, disrupters, and innovators who are creating modern brand experiences that have a positive impact on people — and the businesses that serve them. Your host, digital industry veteran Kenneth Parks, shares his point of view on how people and business can thrive in a fully connected digital world. He speaks with leading brands about the virtues of great customer experience and which ones are doing it well. This podcast is brought to you by Hero Digital, a new type of customer experience company operating at the intersection of business, design and technology.