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Product Chats

Canny

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Listen in as we have conversations with software product leaders. Brought to you by canny.io.

Product Chats

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Succeeding as the First Product Hire With Francisco Alberini of Monte Carlo

This episode of Product Chats explores how you can succeed as a company’s first product hire. We chat with Francisco Alberini of Monte Carlo who shares his experience taking over product from his company’s founders. It’s a great discussion with actionable insights, so be sure to check it out. Time Stamped Show Notes Engineering bootcamps + getting into product [01:34] Being a company’s first product hire [02:40] Understanding customer problems vs feature building [04:55] Balancing customer problems by impact [06:31] Getting to “why” [09:00] Aligning with the C-suite [10:56] Building a culture of customer obsessions[14:15] Leveraging data to drive your product strategy [17:52] Understanding when data can’t answer your question [21:13] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Building an AI-Driven Product With Gagan Gulati of Behavox

On this episode of Product Chats we dive into building AI-driven products with Gagan Gulati, Chief Product Officer at Behavox. He’s built a wealth of product knowledge during his decades-long career that features product leadership roles at Microsoft, BEA Systems, and Oracle. Gagan shares his deep knowledge of AI-driven and AI-infused products in this episode, so be sure to check it out. Time Stamped Show Notes The importance of storytelling in your career [02:33] Advice for transitioning from engineering to product management [04:15] Ensuring you understand users’ challenges [05:49] Avoiding “what” and focusing on “why [06:41] Building AI-driven products [09:00] AI-Driven products vs AI-infused products [10:54] Researching to build an AI-driven product [13:55] Difference being a PM in a large vs small company [15:15] How wide a span PMs at startups have [19:36] Importance of aligning with company goals [22:21] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Leading Product Teams and Knowing Yourself With Sneha Narahalli of Sephora

With a career featuring time leading product at Sears, Walmart eCommerce, and Sephora, Sneha Narahalli knows how to effectively lead product teams. Check out this episode of Product Chats to hear Sneha’s advice for effectively leading your team in a way that builds trust, celebrates progress, and leverages members’ strengths. Time Stamped Show Notes The fundamental nature of product management [03:40] Avoiding boxing yourself into solution-based thinking [05:14] Building trust through communication [07:45] Ensuring your work is measurable [09:13] Celebrating progress and not success [10:48]* Introvertism and leadership [13:12] Identifying your teams’ individual strengths [17:20] Taking time to understand who you’re speaking to [21:03] Focusing on your strengths [22:07] Understanding yourself before you understand your customers [23:45] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Challenges of Getting Alignment in Product With Jonathan Cordeau of Peek

Product management needs to be aligned with its organization to succeed. But, sometimes that's a challenge. In this episode of Product Chats, Jonathan Cordeau of Peek explains how to tackle that challenge. We chat about product's role, building alignment between teams, earning permission to lead other teams, and more. Time Stamped Show Notes Taking your product to international markets [03:18] Building relationships in new markets [05:06] Hiring with internationalization in mind [06:57] Outcome-driven innovation [09:53] Finding unmet needs in a market [10:55] The importance of understanding “why” [13:47] Avoiding the feature delivery treadmill [14:26] Aligning customer feedback with company goals [15:06] Working collaboratively with sales teams [18:48] Product management’s role in organizations [20:59] Getting alignment between teams [22:23] Earning permission to lead other teams [24:12] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Experimental Frameworks and Storytelling in Product Management With Geoffrey Byers of ParkHub

With over 10 years of experience delivering enterprise SaaS products with organizations including Siemens, IBM, Intuit, Capital One, and now at ParkHub, Geoffrey Byers knows what it takes to get products built. In this episode of Product Chats, Geoffrey explores how he employs storytelling in product management to get organizational buy-in and create emotional responses with all stakeholders. Time Stamped Show Notes Differences in managing products at Fortune 100 companies and startups [02:33] Encouraging product teams to fail quickly [03:58] Experimental frameworks [05:56] Opportunity overload [10:14] Honing in on opportunity value [11:37] Creating magical user experiences [14:03] Storytelling in product [15:25] Tailoring stories for different audiences [17:42] The emotional vector or product [18:19] Getting buy-in from different teams [20:37] Advice for aspiring product managers [22:03] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Exploring Human-Centered Design With Mariah Hay of Help Scout

As the Chief Experience Officer at Help Scout, Mariah Hay is very focused on delivering amazing product experiences. In this episode of Product Chats, Mariah dives into how to leverage human-centric design to better serve your users. We also explore how to foster cross-functional team collaboration, build product teams, and practice tech ethics. Time Stamped Show Notes Important skills that help you succeed in product [02:14] Building product teams [04:38] How cross-functional teams support human-centric design [06:36] Human-centric design [08:03] Fostering cross-functional team collaboration [10:47] All about tech ethics [13:24] Advice on practicing tech ethics [16:10] Tips for aspiring product managers [20:26] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Building Tiny Products and Finding Your Product Soulmate With Kelsey Ruger of Hello Alice

In this episode of Product Chats we explore how Kelsey Ruger, Vice President of Product at Hello Alice, builds tiny products. Using this approach, Kelsey is able to quickly test ideas to see which are worth pursuing. We also discuss finding your product soulmate, building minimum lovable products, and building products for specific personas. Time Stamped Show Notes Listening to your customers and not making assumptions [02:18] Building tiny products [04:47] How tiny products can lead buyers to buying bigger products [06:29] Kelsey’s framework for building tiny products [07:37] Identifying what tiny product to build [09:33] Validating that your tiny products are relevant [10:08] Tools for tracking tiny products’ performance [11:17] Finding your product soulmate [12:59] Minimum lovable products [14:02] Do people really buy on need? [15:36] Designing products desirable to your personas [18:20] Creating positive emotions for users [19:36] The importance of trust in product management [20:56] Building products for specific personas [21:30] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Maintaining Work-Life Balance as a Product Manager With Megan Berry of Octane AI

In this episode of Product Chats we chat with Megan Berry, VP of Product at Octane AI. Megan has been working in product remotely for many years and has some great insights that can help product teams boost their remote work performance. We also dive into how remote work can actually challenge work-life balance and how you can overcome that. Time Stamped Show Notes Importance of customer success and product teams having an amazing relationship [03:14] Communicating about tough product decisions [04:59] Remote work tips for product managers [9:16] Avoiding being a jerk in written communication [10:57] Best practices for onboarding remote team members [13:34] Maintaining work-life balance as a product manager [16:11] Parental leave [19:14] The importance of empathy [21:30] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

The Lazy Product Manager Approach With Anu Kirk of Osso VR

Check out this episode of Product Chats where we chat with Anu Kirk of Osso VR about his Lazy Product Manager Approach. Anu explains how this approach helps you ensure you’re focused on building the most important and valuable features. We also chat about the differences between building hardware and software products, effectively listening to your customers, and punk rock user testing. Anu’s been working in product management since the 1990s at companies including Osso VR, Sony, MOG, Rhapsody, and RealNetworks. He shares some great insight and perspective on product management in this episode so be sure the give it a listen. Time Stamped Show Notes How making a music album can be product managed [1:57] Evolution of product management tools [04:35] How Anu got into product in the 1990s [06:20] Differences between building hardware and software products [09:33] The lazy product manager concept [11:41] How adding new features makes products more difficult to use [13:54] Understanding the total iceberg of work [14:54] Focusing on killer ideas [15:26] Ensuring your team brings valuable ideas forward [16:34] Asking the right questions to know if a feature is valuable [18:25] How to effectively listen to your customers [19:44] Punk rock user testing [20:34] Traits of the best product managers [22:41] Tips for aspiring product managers [25:57] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Exploring Product Principles With Scott Williamson of GitLab

In this episode of Product Chats we explore Scott Williamson's Product Principles that he's developed over his long career in product management. Scott has led product at companies including GitLab, Twilio, SendGrid, and several others. His 9 Product Principles are the foundation he lays to build successful product management teams, so be sure to check out this episode to learn how he does it. Time Stamped Show Notes Transitioning your career into product [03:04 ] How sales experience is a plus for product managers [04:09] GitLab’s career development framework for product managers [05:02] Tactics for collecting customer feedback [07:06] Qualitative vs quantitative feedback [07:58] The solution validation process [08:50 ] How to prioritize what to build [09:45] Traits of high-performing product managers [17:22] Scott’s 9 Product Principles [19:23] Caring Personally and Challenging Directly [22:33] Developing a learning growth mindset for your organization [23:13] You are not the customer [23:35] How to prioritize relentlessly [24:53] Links mentioned: GitLab’s Product Management Career Development Framework Intercom’s RICE Scoring Model Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions. Get your free Canny account today. Stay Connected! Twitter Facebook LinkedIn

Listening to Your Customers to Build Better Products With Sasha Freese

Listening to your customers is critical to successful product management. Sasha Freese, Head of Product at Indico Data, joins us for this episode of Product Chats to discuss how to listen. Sasha is an expert at driving product-led growth through customer feedback, and is here to show you exactly how it's done. Time Stamped Show Notes * What a product manager's average day looks like [03:35] * Different ways of listening to your customers [04:58] * How to transition your career into product [07:06] * The top 5 skills to look for when hiring for product roles [08:56] * How to succeed as a company's first product manager [12:46] * Finding a great product mentor [15:30] * Building new products vs managing existing products [20:18] * How to prioritize what you should build [25:05] Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product dec…

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