Francesca Danzi, Former Chief Client Officer at Tory Burch, on the Future of Retail is Digital + Stores with a Soul
In this Angular Insights episode we are joined by Francesca Danzi, Former Chief Client Officer at Tory Burch, and discuss the future of retail.
As a former customer strategy and retail experience leader at Burberry and Tory Burch and founder of her customer experience and digital transformation consultancy, Francesca is well placed to speak about the future of retail and fashion.
In this episode, Francesca looks at the new role that digital commerce and physical retail will play in a post-pandemic world and the new capabilities that brands will have to build to lead there. Key topics she covers include technology and analytics driven innovation, customer value creation, localization and new engagement models.