The Art of Listening
Play • 25 min

Emotional intelligence is the ability to read emotions in yourself and those around you, then adjust your behaviour accordingly. This is the superpower of listening. But it isn’t something that happens automatically — listening at work takes intention and serious know-how.

In this episode, you’ll learn how to hear what people are not saying, how to practice psychological safety, and how to use active listening to draw your team closer together.

Helena Seo, Head of Design at Doordash, HelenaSeo, teaches Sonia the Korean art of listening called noon-chi, and how reading between the lines helps her create a level playing field for employees of all kinds, especially in team meetings.

Nate Brown, Chief Experience Officer at Officium,  explains how serving customers in call centres taught him how to care for his employees as a manager.

HR expert Nora Jenkins Townson teaches you how to check in with team members using the 1-to-10 method and why silence is your best friend during one-on-ones.

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