Kendra and David talk about entrepreneurship and what it took for Kendra to turn a pain point she experienced as a consumer buying jewelry into a successful business devoted to surprising and delighting customers while empowering employees. They also talk about how Kendra has pivoted her company in light of COVID-19 to not just survive, but create ways to be even more effective and engaged with their customers.
David and Kendra talk about how her mom’s work for Mary Kay inspired her own style of entrepreneurship and ways to lead others. They talk about her journey from starting a hat boutique at the age of 19 to running a multi-billion jewelry business far from the elite coasts in Texas, and how hearing so many people tell her “no” spurred her on to find success. David also gets Kendra’s perspective on creating a work culture that is kind, quick to pivot and get creative, and empowers front-line associates to make decisions that best serve the customers. Kendra is making a difference in the world of jewelry by turning the pain point of entering a stuffy jewelry store less scary and more relational by focusing on customer connections rather than transactions.