Wynton Marsalis
Play • 26 min

Wynton Marsalis, Jazz at Lincoln Center managing and artistic director, says racism was a part of his life growing up, and it still is. Marsalis talks about racism in America, the importance of jazz and how he's managed Jazz at Lincoln Center through the pandemic. He even says the crisis has turned into a blessing.

IT Visionaries
IT Visionaries
Mission
A Reimagined Digital CX with HPE PointNext’ VP of Digital Experiences, Mark Arnold
The customer experience has never been more important than it is today. Why is that? d Because consumers and enterprises are no longer just evaluating their needs based solely on a product’s pros and cons. Instead every purchase decision is being thought through on multiple levels, including whether or not a product is the right fit for personal and professional needs, and looking into the deeper value of a product as it relates to the bigger picture of a company. Simply put, if you are not placing an emphasis on delivering the best possible customer experience to make those decisions easier and more seamless, you’re fighting an uphill battle from day one. _“From a competitive perspective, everyone's upping their game. Everyone's wanting to provide that latest, greatest experience and capability for our customers. As the technologies have evolved, particularly around things you can do in platforms, the opportunity for a digital experience is much more customer-driven now than ever before.”_ Mark Arnold is the Vice President of Digital Customer Experience at HPE Pointnext Service, a support and services arm of Hewlett Packard Enterprises. On this episode of IT Visionaries, Mark dives into the changing needs and expectations of customers and why the experience you give them has to rise to new levels. Plus he explains why IT support centers such as call centers are having a harder time meeting consumers’ needs. Main Takeaways * The One True King: The only way for companies to build a true digital customer experience is for those experiences to be completely tailored to the client or the person they are serving. This may sound simple in today’s day and age, but IT support centers, such as call centers, still struggle being able to tailor their customer service to the person they are speaking with. * So Lonely, I’m So Lonely: One of the key reasons that IT support centers struggle with being able to personalize information is because the system is not constructed in a way that allows for the easy transfer of information. Removing the silos that are currently constructing this process is the only way to make it better. * A New Driver for Success: From a customer perspective, the level of competition within the marketplace has risen to a point where the product by itself is no longer the reason that a customer makes decisions. Now, those decisions are being made in conjunction with how the buyer perceives the service experience and the offerings you are able to make them. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform
38 min
The Good Life - The Investor's Podcast Network
The Good Life - The Investor's Podcast Network
Sean Murray
#52 – How to Keep Our Cool with James Romm
The topic this week is How to Keep Your Cool, and my guest is James Romm, a Professor of Classics at Bard and the author of the book, How to Keep your Cool: An Ancient Guide to Anger Management. This is James’ second appearance on The Good Life, he was a guest on episode #9 where he talked about Seneca.  In this episode James talks about Seneca’s famous essay, On Anger. Seneca is a Stoic, and his advice on how to control our anger draws heavily on Stoic philosophy. Seneca thinks anger is always harmful, so his advice is to avoid it altogether, and he offers a number of tips on how to do that. However, if we do slip into anger, he offers advice on how to cool ourselves down.   What You’ll Learn: * Why anger is always harmful to us * Why Seneca compares anger to “jumping off a cliff” * How to avoid anger altogether * How to stop anger once it shows up * How to help others control their anger * The moral argument for non-violence * How a close study of anger and it’s causes will make us a better person Books & Resources * How to Keep Your Cool: An Ancient Guide to Anger Management by James Romm * The Good Life – Episode #7 – Seneca with James Romm * The Good Life – Episode #8 – Stoicism with Donald Robertson * http://www.jamesromm.com/ Connect with James Romm * Twitter: @jamesromm Connect with Sean Murray * Email: seanm@realtimeperformance.com * Twitter: @seanpmurray111 * LinkedIn: https://www.linkedin.com/in/seanpmurray/ * Website: www.seanpmurray.net * Newsletter: https://www.realtimeperformance.com/newsletter/
38 min
The Tech Talks Daily Podcast
The Tech Talks Daily Podcast
Neil C. Hughes
1513: The Business Value of Contextual Decision Intelligence
The ability to make informed decisions based on data and insights is the future of decision-making. Business intelligence has been making waves throughout organizations because it provides useful information and data that allows executives to make decisions for the good of their business. Organizations are increasingly using new generation decision intelligence tools to get a more accurate and efficient view of their growing volumes of data. However, the implementation of decision intelligence can further bolster these insights, leading to more context (from both customers and operations) and overall better decision-making by executives. With all this in mind, I have invited Imam Hoque, Chief Product Officer at Quantexa, on the podcast today to discuss the value that decision intelligence can provide and why relevant and timely context is essential to business success. More than a decade ago, Quantexa founders pioneered network analytics. Now, they’ve combined the same innovative approach with the latest data and analytics technology to help organizations identify and connect the relationships that matter the most to empower better operational decisions. Imam has more than 31 years’ experience in the IT industry and pioneered Quantexa’s network analytics, saving billions of pounds in fraud and financial crime across government, banking, and insurance. He led Quantexa through two rounds of funding and is responsible for driving Quantexa’s strategy to expand into new sectors and propositions, including business development and credit risk. As an expert in AI, Imam empowers organizations to drive decision intelligence using new technologies.
28 min
Tools of Titans: The Tactics, Routines, and Habits of World-Class Performers
Tools of Titans: The Tactics, Routines, and Habits of World-Class Performers
Tim Ferriss
BJ Miller
This episode features the profile of BJ Miller from Tools of Titans, which is now available as an audiobook. This chapter's narrators are Kaleo Griffith (bio) and Ray Porter (profile). To check out the full audiobook of Tools of Titans with 100+ chapters, visit audible.com/ferriss. BJ Miller (@bjmillermd) is a hospice and palliative care physician who has worked in many settings, inpatient, outpatient, and home, and now sees patients and families at the UCSF Helen Diller Family Comprehensive Cancer Center. BJ also acted as executive director for the Zen Hospice Project for five years, learning about the administration of health care and how difficult it can be for patients and families to find the care they need. He speaks all over the country and beyond on the theme of living well in the face of death. He has been featured in The New York Times and interviewed by Oprah Winfrey, Tim Ferriss, and Krista Tippett. BJ lives in Mill Valley with his chosen fur family, Maysie, the Muffin Man, and Darkness, and loves exploring nature — including human — especially from any two-wheeled vehicle (or four). *** The audiobooks of Tools of Titans and Tribe of Mentors can be found at audible.com/ferriss If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts? Sign up for Tim’s email newsletter (“5-Bullet Friday”) at tim.blog/email. Follow Tim: Twitter: twitter.com/tferriss Instagram: instagram.com/timferriss Facebook: facebook.com/timferriss YouTube: youtube.com/timferriss
16 min
The Breakout Growth Podcast
The Breakout Growth Podcast
Sean Ellis and Ethan Garr
Mobilizing Customers to Create a Movement: Virtuagym Saves Gym Owners and Trainers from Ruin
Few industries have been hit harder by Covid-19 than gyms, but despite the lockdowns and forced closures, many have actually weathered the storm. In this week’s episode of The Breakout Growth Podcast, we will find out how one company helped make that possible, and why their growth approach was crucial in supporting clients through these turbulent times. Daan Bakker is VirtuaGym’s VP of Growth and in our conversation, he explains that the company started with an app, and grew into an all-in-one tool that helps gyms and trainers navigate everything from scheduling to workout plans.   Many of those tools would have been useless if Covid closed their client’s doors and disconnected members from their gyms. But VirtuaGym had been growing internationally with 50 - 100% YoY returns for a reason. They were quick to innovate and whether it meant helping gyms schedule Zoom workouts, or building interactive connections between trainers and clients, they were up to the task. Daan also spun up the company’s FitNation podcasts and webinars, which focus on helping fitness entrepreneurs find the tools and approaches to move forward and grow through Covid.   These pivots have all been about putting the focus on VirtuaGym’s clients (and their client’s customers) and that has helped drive growth in the face of adversity. A big part of that has been the growth team’s unique ability to influence fast change within the organization. Daan says when he joined the company had many functional silos, but the more he and his team interjected themselves and found ways to show results, the more effective they have been in driving cross-functional success.   We discussed:   * How VirtuaGym looks to deliver on a promise to make fitness professional’s lives easier by automating everything in one place (2:34)   * Why success means not just helping customers, but helping their customers too (6:45)   * How the founders’ story and the company’s original app-based approach developed (7:02)   * Compliance and Covid-19; how VirtuaGym became an integral link for gyms and trainers (9:25)   * Spinning up the FitNation Webinars and Podcasts to help the community navigate the crisis (13:20)   * The future of gyms beyond the pandemic (16:00)   * VirtuaGym’s successful SaaS model growth (22:55)   * The Growth Team’s critical role as the “oil’ between departments (29:25)   * How bringing value in growth became a powerful tool in breaking down silos (37:47)     And much, much, more . . .
57 min
Fintech Insider Podcast by 11:FS
Fintech Insider Podcast by 11:FS
11:FS
505. Insights: How to build a cashless society
Simon Taylor is joined by some great guests to talk about cashless societies. In recen years the popularity of cash has dwindled as digital payments have become faster, cheaper and more convenient. In the UK, Sweden, China and many parts of the world we’re moving closer and closer to a cashless economy. The panel explores what would happen if we started from scratch now: What would our ideal financial system look like and how can we get from where we are now to where we want to be - and would we use cash at all? Joining us today are: * David Dechamps – Senior Vice President, Digital Payments & Labs for Mastercard in Europe * Joseph Hajj - Chief Strategy Officer, Swish * Nadia Costanzo - Head of Banking for MEA & Latin America at Wise This podcast is brought to you by Jack Henry Digital (https://hubs.ly/H0w__kt0) the pioneer and creator of personal digital banking that helps community financial institutions strategically differentiate their digital offerings from those of MegaBanks, BigTechs and FinTechs. Banking as a Service is deconstructing the banking stack. It's enabling brands to embed finance more easily, and to tailor financial products to specific customer needs. This is presenting new opportunities for specialised providers and offers banks extra revenue streams. Download our report for a comprehensive, no BS view of what Banking as a Service is and what it means for the industry. Head to bit.ly/bankingasaservice (https://bit.ly/bankingasaservice). Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com! Special Guests: David Dechamps, Joseph Hajj, and Nadia Costanzo.
39 min
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