Welcome to episode six of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, Leslie Tullio, is joined by Matt Bishop and Sean Ashcroft, Healthcare Core Market Leaders at DPR Construction. In this episode, they address various aspects of active campus expansions, like planning, logistics, and safety.
[1:39] Sean talks about the most important elements that take place before breaking ground.
[3:09] Matt talks about one of the most challenging things that builders face when it comes to working for an active campus: Safety.
[6:09] Sean addresses the shared sense of responsibility.
[7:41] Matt discusses the critical priorities when caring for staff and patient safety on an active campus.
[10:33] Sean emphasized the crucial importance of effective and quick communication.
[11:50] Matt addresses the significance of great communication with facility staff, who also need to know what is going on and how the construction can affect them.
[13:07] When is the right time to start communicating? Who are the first people that need to be communicated with about the project?
[18:01] How can these expansion projects affect talent attraction and retention for hospitals?
[21:30] Sean talks about the changes recorded in HCAHPS scores.
[23:13] Matt talks about the role of maintaining a clean environment in a successful expansion and his perspective on the builder’s role in infection control.
[29:16] Matt and Sean share the most important aspects they consider builders should have under consideration: 1. Maintaining safety at all times. 2. Communicating effectively and consistently. 3. Empathy.
Mentioned in this episode:
Brought to you by DPR Construction: A trusted healthcare builder.
Tweetables and Quotes:
The risks differentiate building on an active hospital campus from all the other types of construction. Safety measures on all levels are greater — it's not just the construction risks — it's risks to the patients, staff, and operations.
HCAHPS scores for patient access and related elements can actually improve during renovation projects when people feel well-informed.
When it comes to communication, it’s important to remind your team that the best plan is not (usually) the first plan, it is an iterative process that they have the ability to impact and improve.
As the builder on an active campus, it’s our responsibility to earn trust, to develop that trust so the patients, providers, and staff are comfortable in the environment.