The SMB Ops Show
Joshua Schultz
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The SMB Ops show is an exploration into the mental models and decisions processes of operators with Joshua Schultz.
Available episodes
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Oldest first
Jan 24, 2023
How To Operate A Boot Brand: A Masterclass in Brand Building
In this episode, I sit down with Will Roman owner of Chisos in Austin, TX. Will has built a boot brand from scratch, and in just a few years, has built an amazing community of raving fans and dedicated customers. Will breaks down not only how he built Chisos, but how you can build a product and brand yourself. His insights on marketing, branding, building community and service are enlightening. Listen up and take notes, because Will is about to give a master class on brand building.
Resource Links:
* Chisos Boots
Follow Josh on Twitter: www.twitter.com/joshuamschultz
Learn more about Josh: www.joshuaschultz.com
Follow Josh on LinkedIn: www.linkedin.com/in/joshuamschultz/
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Dec 14, 2022
How To Operate a Dock Sales & Service Business
In this episode, I sit down with Colin Pottebecker from Waters Edge, a dock sales and service business in New England. Colin is building an incredible business, focused on a niche buyer set, in a specific geographic. He shows us that you can focus on a very small segment, and build a very good business.
Resource Links:
* Water's Edge Land & Marine
Follow Josh on Twitter: www.twitter.com/joshuamschultz
Learn more about Josh: www.joshuaschultz.com
Follow Josh on LinkedIn: www.linkedin.com/in/joshuamschultz/
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Nov 14, 2022
How To Operate a Garage Upgrade Business
Jon Matzner and I go over how he used systems and processes to take a non-scalable business to 7 locations and a business-in-a-box model. We cover the systems, working with overseas talent, and the power of documentation.
Resource Links:
* Garage Excell
* World Class Businesses (Business In A Box)
* Jon's Home Page
* Follow Jon Matzner
Follow Josh on Twitter: www.Twitter.com/joshuamschultz
Learn more about Josh: www.joshuaschultz.com
Follow Josh on LinkedIn: www.linkedin.com/in/joshuamschultz/
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Aug 7, 2022
How To Operate An Audiology Office
Cliff Carey breaks down how he runs multiple audiology offices in the his episode of the SMB Ops Show!
He goes deep on
* Building high-functioning teams
* Optimizing appointments and scheduling
* Using energy flow rhythms to get more out his team
and much more. Cliff is one of the best team-building operators I know, and this episode was a reminder of why he does so well.
Follow Josh on Twitter: www.Twitter.com/joshuamschultz
Learn more about Josh: www.joshuaschultz.com
Follow Josh on LinkedIn: www.linkedin.com/in/joshuamschultz/
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Jul 12, 2022
How To Operate A Cage Manufacturer
Joshua Paulson and I dig into his niche manufacturing business and explore how he's built a number of internal capabilities by tackling bottlenecks, thinking lean, and removing costs. Not only is Joshua's business unique, but his approach to modern manufacturing is what is needed.
Resource Links:
* Quality Cage
* Follow Joshua Paulson
Follow Josh on Twitter: www.Twitter.com/joshuamschultz
Learn more about Josh: www.joshuaschultz.com
Follow Josh on LinkedIn: www.linkedin.com/in/joshuamschultz/
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Jul 3, 2022
Ops Talk: Running Operational Meetings
Rich, @GuessworkInvest, and I cover meetings, their impact on operations, worries and fears about implementation, and what we've seen work.
Listen along for real talk on what we are doing, why it works, and how you can use key meetings to boost your company's performance.
Follow Josh, Rich, and Guesswork Investing on Twitter:
* www.twitter.com/joshuamschultz
* www.twitter.com/StrongpointRich
* www.twitter.com/GuessworkInvest
Learn more about Josh & Rich:
* www.joshuaschultz.com
* www.realstrongpoint.com
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Apr 19, 2022
How To Operate A Grocery Store
In this conversation, Rob Labonne breaks down his business operations for Labonne Grocery. We cover metrics, culture, and the importance of the minimum wage job in America.
Follow Josh on Twitter: www.Twitter.com/joshuamschultz
Learn more about Josh: www.joshuaschultz.com
Follow Josh on LinkedIn: www.linkedin.com/in/joshuamschultz/
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Apr 5, 2022
Ops Talk: Approaching Your Business Like A Scientist
Josh and Rich talk about latest acquisitions, post-acquisition troubles, when not to use NoCode tools, building the operations playbook, and approaching your business like a scientist.
00:00 Acquisition talk
8:38 The value of building your playbook
11:08 Approaching your business like a scientist
14:13 Multi-location operations
17:00 Building accountable teams
23:57 Preventing unbalanced operations and metric bureaucracy
29:19 Focusing on the bottleneck
33:03 Building for the long term
39:26 Dirty accounting secrets of SMB books
46:45 Why Josh isn't building nocode tools
50:00 Non-intrusive tools
52:15 Don't forget the most important thing!
53:08 "Nothing is going to change", except everything post-acquisition
Follow Josh and Rich on Twitter:
* www.twitter.com/joshuamschultz
* www.twitter.com/StrongpointRich
Learn more about Josh & Rich:
* joshuaschultz.com
* realstrongpoint.com
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Mar 11, 2022
How To Operate a Plumbing Company
In this conversation Rich Jordan breaks down his business operations for Garon T Plumbing, sharing his strategies, metrics, and leadership style.
Follow Josh on Twitter: www.Twitter.com/joshuamschultz
Learn more about Josh: www.joshuaschultz.com
Follow Josh on LinkedIn: www.linkedin.com/in/joshuamschultz/
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