Building better guest loyalty in 2023, with Josiah Mackenzie
Play • 26 min

Josiah Mackenzie has been a hospitality advisor for many years. Now that 2023 has begun, he and host Robin Trimingham discuss what the best strategies are for retaining guests and generating loyalty in the 2023 hospitality landscape.

For more of Josiah's work on artificial intelligence, see his guide to AI for hotels

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