52% of Americans trust financial service providers. That’s why Northwestern Mutual’s Chief Customer Officer Christian Mitchell has led product development with an open mind: To find new challenges along the way that perhaps are more important than the initial research stated.

In this episode of Equisoft’s Life Accelerated podcast, Mitchell recounts the story of building Northwestern Mutual’s newest platform. They prioritized flexibility as today’s digital products must be both high-tech and accessible to all. Take it from Christian: Learn how to strike the right balance of art and science to ensure you’re giving your clients the best possible advice.