Humans of SaaS
Humans of SaaS
Apr 13, 2021
E28- What Do Mark Twain & Elon Musk Have In Common? (With Jeff Breunsbach & Jay Nathan, Director of CX and CCO, respectively, at Higher Logic)
Play • 34 min

Jeff Breunsbach & Jay Nathan are Director of CX and CCO, respectively, at Higher Logic. They are also the founders of Gain Grow Retain, one of the world’s largest CS communities that exploded in 2020. In this episode, Jeff & Jay talk leadership, customer experience, community building, and Jay’s dream of being in a Jimmy Buffet cover band.

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