Seeking Wisdom
Seeking Wisdom
Sep 19, 2018
#Exceptions 4: Help Scout: Defining, Defending, & Challenging an Entire Industry
Play • 44 min
Customer support professionals remove the obstacles and clear the way for your customers to appreciate your product or service. They are the front lines of your business, representing your name day in, day out. Often time, customers service pros may be the only face or voice of a company someone can connect to the business. Yet, these individuals, the ones bearing the flag for an entire organization, are typically overworked, underpaid, and underserved. Meet Help Scout. Help Scout hasn’t just built a kick-ass SaaS product that enables CSRs and others to perform faster and better. They’ve created a culture where these professionals on the frontlines are valued, heard, and understood. Their clients love the product and the company, because both are built around them. From Help Scout’s customers, to their employees, to their CEO, to even those unhappy with how Help Scout’s changing the industry, I heard one thing in common with every stakeholder: Help Scout is ruthless about customer-centricity. They are an #Exception. The Seeking Wisdom Official Facebook Group is live! One place, finally, for all of us to hang out, get updates on the podcast, and share what we’re learning (plus some exclusives). Just search for the Seeking Wisdom Official group on Facebook. On Twitter: @jayacunzo and @seekingwisdomio
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