Spamming Zero
Jun 20, 2022
Episode 3: Why Your CX Is Not Exciting (And How To Change That)
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Nate Brown — Senior Director of CX at Arise, Co-Founder of CX Accelerator, and the embodiment of contagious enthusiasm when it comes to customer experience — joins us for some real talk on why your CX is not exciting (and how to turn that around). This week, on RedRoute’s Spamming Zero Podcast.
More episodes from Spamming Zero
Sep 25, 2023
Episode 67: Mike Vroom on Balancing AI and Human Touch in Customer Service
We’re hearing a lot these days about finding “that perfect balance” when it comes to AI and humans… and it’s for good reason! We’re at a crossroads of sorts, and it pays to be especially mindful about our strategies moving forward.
It’s something Mike Vroom, Senior Director of Customer Service at UNTUCKIT (and beloved Flip customer ;)) has some great insights around. He shares those - this week, on Flip CX’s Spamming Zero podcast.
What’s Covered?
* The Importance of Human Interaction in the AI Era
* Potential Pitfalls of Over-relying on AI
* Finding Balance of Online and Brick-and-Mortar Shopping
* The Human Element in Customer Service
* The Need for Human Management in Tech Adoption
* The Essence of a Brand Beyond Commodities
* And more
NOTE: This fantastic conversation will be the last episode of SZ you’ll see for a while, as we’re pausing the show for now. We’ve LOVED being able to bring you weekly insights from the best in the biz, and are looking forward to the possibility of season 2… Stay tuned!
To check out any and all of our 67 episodes - listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Sep 18, 2023
Episode 66: Zowie's Vision - Transforming Customer Service With AI
AI’s evolution is set to warp speed these days, with piles of possibilities for transforming customer service. The trick? Keeping all those AI trends balanced with the timeless power of the human touch.
It’s something Maciek Ciolek, CPTO and Co-Founder of Zowie, has some incredible insights around. And he graciously shares them - this week, on Flip CX’s Spamming Zero Podcast.
What’s Covered?
* Maciek’s Take on E-Comm’s Growth and Transformation
* AI's Potential in Personalized Shopping
* Human Touch: Irreplaceable in E-commerce
* The Role of AI Beyond Customer Service
* The Declining Relevance of FAQs
* The Power of Self-Learning
* And more
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Sep 11, 2023
Episode 65: Zoovu's Vision - Guiding E-Commerce Choices
Gotta’ say - we’re pretty lucky to get to chat with some of the most brilliant folks from around the globe here on Spamming Zero.
This week, that’s Lamees Butt - SVP of Global Alliances and Channels at Zoovu. She brings some fresh perspective on the keys to success in E-Comm, and we’re super excited to share it with you.
What’s Covered?
* The Power of Connected Customer Experiences
* E-Commerce Evolution: Beyond B2C
* AI’s Role in Enhancing Customer Centricity
* The Challenge of Online Product Selection
* The Central Role of Emotion in Customer Experience
* Evolution of AI in Business
* The Hybrid Shopping Experience
* And more
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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