Spamming Zero
Spamming Zero
May 1, 2023
Episode 47: Forging a Better Frontier In CX Consulting with Metric Sherpa's Justin Robbins
Play • 45 min

When it comes to consulting in the customer service world, Founder and Principal Analyst at Metric Sherpa Justin Robbins might just be the most passionate—and the most qualified—analyst out there. 

In fact, he’s blazing a better trail in the CX Consulting world.

And, he shares a whole lot of fiery insights and fantastic tips—all while rocking a snazzy bowtie—this week, on Flip CX’s Spamming Zero. 

What’s Covered? 

  • Justin’s background & why he founded Metric Sherpa
  • Some of the issues of working with “traditional” CX analysts 
  • Technology: an incredible enabler when you’re rooted in people and process 
  • Justin’s hot take on the term “customer experience” 
  • Top tips for nixing the “fluffy” CX and making it super actionable 
  • The value of consulting 
  • Power in community - specifically CX Accelerator 
  • What Justin loves and hates about AI right now 
  • A personal experience that wowed our guest 
  • And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

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