Spamming Zero

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Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

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1 day ago

Episode 51: How To Conquer Communications In Marketing Operations - With Tegrita’s Brandi Starr

There’s no doubt about it… Streamlined, clear, effective communications in Marketing Ops is an ART. Full stop. So, it only made sense that we track down a true artist on the subject to share her brilliant know-how with our listeners. Brandi Starr is COO at Tegrita, Podcast Host of Revenue Rehab, an International Best-Selling Author, and our honored guest this week on Spamming Zero. What’s Covered? * A bit about Brandi’s 23 years in digital marketing * The right infrastructure to successfully communicate with customers * How to tackle the issues when technologies are NOT communicating * Identifying vendors with the right “stickiness” * What B2B and DTC can learn from each other * VOC & Managing customer expectations in a streamlined journey * Non-negotiable: having cross departmental buy in * How our expert incorporates journey mapping * And more Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.