Early Uber employee Tomás Campos circled the globe launching the service in new cities. Managing teams from different cultures, he discovered how essential it was to ask a simple, yet critical question: “What are your expectations of me as a manager?”
Listen in to hear Tomás share some of the painful consequences he faced before he learned to always ask – and why when he did ask, he says it was “one of the most interesting exercises I've ever gone through in my life.”
Why it matters
We often make assumptions about what others want based on our own experiences and therefore don’t take the time to explicitly ask our direct reports about their expectations of their role, the company, and, most importantly, us as managers. When we don’t ask, we miss out on an opportunity to truly understand what our direct reports care about, what they want, what makes them tick, and how we can best support them.
And when we make the wrong assumptions, often we find out the hard way—in the form of a conflict, underperformance, or even a resignation.
That's why it always pays off to just find out directly: “What are your expectations of me as a manager?”
Putting it into action
Share your insights & experiences
Have you ever discovered the hard way that your assumptions about a direct report's expectations were wrong? Did you learn anything surprising when you asked directly about their expectations? Have you ever been asked this question yourself?
We‘d love to hear from you at firstname.lastname@example.org!