When we peel back the layers of the stack, there’s one human characteristic we’re sure to find: errors. Mistakes, mishaps, and miscalculations are fundamental to being human, and as such, error is built into every piece of infrastructure and code we create. Of course, learning from our errors is critical in our effort to create functional, reliable tech. But could our mistakes be as important to technological development as our ideas? And what happens when we try to change our attitude towards errors…or remove them entirely? In this fascinating episode of Traceroute, we start back in 1968, when “The Mother of All Demos“ was supposed to change the face of personal computing…before the errors started. We’re then joined by Andrew Clay Shafer, a DevOps pioneer who has seen the evolution of “errors” to “incidents” through practices like Scrum, Agile, and Chaos Engineering. We also speak with Courtney Nash, a Cognitive Neuroscientist and Researcher whose Verica Open Incident Directory (VOID) has changed the way we look at incident reporting.
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Traceroute is a podcast from Equinix and is a production of Stories Bureau. This episode was produced by John Taylor with help from Tim Balint and Cat Bagsic. It was edited by Joshua Ramsey and mixed by Jeremy Tuttle, with additional editing and sound design by Mathr de Leon. Our theme song was composed by Ty Gibbons.