Nikki’s guest is Mark Simpson, Vice President of Legendary People at the Texas Roadhouse restaurant chain, which has 56,00 employees at 563 locations, plus their support center (HQ). Stressing the importance of flexibility and communication, Mark has helped his team achieve some incredible things since the start of COVID, like handling a 600% increase in takeout business. And there have been no layoffs or pay cuts (except some executives taking voluntary cuts) - so you know they’re doing something right! Mark also talks about the importance of transparency and how recognition and appreciation are more important than ever. If you’re in the food service industry you’ll definitely want to hear Mark’s many great insights and tips!
Watch the video podcast: https://youtu.be/KG89f3LFUCU