The Best Practices Show
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Learn the SECRETS of the best dental practices with Kirk Behrendt, CEO of ACT Dental, through interviews with leaders in the industry.
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1 day ago
661: 5 Quick and Easy Ways to End the Year Strong - Ariel Juday
661: 5 Quick and Easy Ways to End the Year Strong - Ariel Juday
Looking to ensure you finish the year strong and have a great December? We have the treatment plan for you! Find out how to wrap up 2023 and use this 5 step process well into 2024 too. Learn more in Episode 661 of The Best Practices Show!
Episode Resources:
* Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listen
* Join ACT’s To The Top Study Club https://www.actdental.com/ttt
* See ACT’s Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239
* Get The Best Practices Magazine for free! https://www.actdental.com/magazine
* Write a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Links Mentioned in This Episode:
To the Top study club: https://www.actdental.com/ttt
Main Takeaways:
Tip #1: Fill the schedule with patients who are already scheduled.
Tip #2: Remind patients to use their FSA or HSA and how they can use the funds.
Tip #3: Think outside the box and be flexible as a team.
Create a holiday call list.
Tip #4: Take time to celebrate with your team.
Tip #5: Take time to care for yourself and your health.
Quotes:
“I like to just say what are some quick easy ways that we can do…because we all know momentum is easier than motivation. So we if we can get the momentum going into the new year, the energy is even better and stronger when our team is excited.” - Ariel (1:50—2:10)
“#1…Fill [the schedule] with patients that are already scheduled. You have lots of opportunity in the schedule already. You just have to look for it. For example, how many hygiene patients are in the schedule that have unscheduled treatment? Can we go ahead and get them done on the same day? Or vice versa. Is there someone coming in for an emergency and they haven’t had a cleaning in a while? Is that something that we can go ahead and just utilize those patients that are already walking in the door.” - Ariel (3:15—3:46)
“Same day dentistry does not mean right now. So if they have a hygiene service and they need to go and do something for an hour, a lot of patients will come back…So don’t think it has to be done right now because you don’t ever want to hinder the schedule of currently scheduled patients, but there are lots of opportunities, you just have to be open to looking for it.” - Ariel (5:53—6:20)
“#2…We all know there are a lot of insurance and flexible spending accounts that at the end of the year, those funds expire…That is money your patients have put aside and put away for that they’re just going to lose, so we want to remind them. And sometimes they don’t even know they can use it at their office.” - Ariel (6:35—7:07)
“#3…The easiest way [to think outside the box and be flexible as a team] is just set the expectation. Tell the team ‘Hey, for this month we’re going to be a little flexible. We are going to think of solutions.’...You get that deadline of December 31st. You know that your office is closed that week. I hear a lot of admin team members answer the phone and say ‘Sorry. We’re booked.’ …These patients are currently motivated and they are wanting to come in, so at the very least can we put them on a short call list? A priority list? Is there a way utilize a different column or chair? How can we get them in
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3 days ago
660: Is Quality Scalable in Dentistry? - Dr. Christian Coachman & Dr. Tal Morr
660: Is Quality Scalable in Dentistry? - Dr. Christian Coachman & Dr. Tal Morr
Have you faced the dilemma between seeking financial growth and also keeping high clinical quality? It’s something dentists, both seasoned and novice, consider often. Can quality really be scalable? Learn more about these two paths in Episode 660 of The Best Practices Show!
Episode Resources:
* Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listen
* Join ACT’s To The Top Study Club https://www.actdental.com/ttt
* See ACT’s Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239
* Get The Best Practices Magazine for free! https://www.actdental.com/magazine
* Write a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Links Mentioned in This Episode:
Learn more about Digital Smile Design https://digitalsmiledesign.com/
Register for DSD Residency 1 https://digitalsmiledesign.com/education/attend-a-course/dsd-concept-level/dsd-residency-1
Learn more about Tal Morr https://www.tmprosthodontics.com/
Main Takeaways:
You can take one of two paths: the highest quality or just practicing.
The size of your practice not only has an effect on a clinical level but it has an effect on the customer service.
Identify where you can differentiate yourself and build the model that will leverage the best side of yourself.
There’s no right or wrong. There’s no correct path. It’s ultimately what you define as your ultimate goal.
Quotes:
“I think as a young dentist the first decision you need to make is what is your ultimate objective, because there really are no right and wrong. There are 2 paths you can take: there is the path you can take of trying to achieve the highest quality or there’s the path of just practicing, building the quantity of patients that you have…and making your patients happy. Ultimately you have to make that decision. Because what I’ve always told the young people that I speak to, I said ‘If your objective is to build your name and build yourself as one of the top clinicians, everything you do is a reflection of you.’ Meaning, when I started every filling of mine was perfect, every crown of mine was expensive and one perfectly. And I remember when I first started, I worked for a guy and he said ‘you’re freakin crazy…you spend way too much time on the patient. You spend way too much money on the technician. You’re too picky.’ But what happened was everything I did became representative in my community. How? Because my patients would go to see other specialists, they went to see other dentists and they said ‘wow, who did this?’...and I built my reputation that way.” - Tal (3:41—5:26)
“There are two ways to grow. One is to see more people, have more dentists, and just do volume. And the other is to increase your pricing…how do you get to the place where you can increase your pricing? It’s based on building your reputation as one of the top people. But you’re right, it has a ceiling.” (9:48—10:37)
“[I’m raising my pricing for two reasons] One is obviously to be compensated for the effort and time and experience I invest. And the second is to…I tell patients I’m...
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6 days ago
659: 5 Data Secrets to a Thriving Practice – Dr. Barrett Straub & Miranda Beeson
659: 5 Data Secrets to a Thriving Practice – Dr. Barrett Straub & Miranda Beeson
If you want your practice to grow, you need data. But how do you know which numbers to look at? To demystify the data you need, Kirk Behrendt brings in Dr. Barrett Straub, ACT’s CEO, and Miranda Beeson, one of ACT’s amazing coaches, to share five data secrets for a thriving practice. Make informed decisions with data, not feelings! To learn which numbers to start tracking and why they matter to your practice, listen to Episode 659 of The Best Practices Show!
Episode Resources:
* Send Dr. Straub an email: barrett@actdental.com
* Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub
* Send Miranda an email: miranda@actdental.com
* Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
* Subscribe to The Best Practices Show podcast: https://the-best-practices-show.captivate.fm/listen
* Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
* See ACT’s Live Events Schedule: https://www.eventbrite.com/cc/act-dental-live-workshops-306239
* Get The Best Practices Magazine for free! https://www.actdental.com/magazine
* Write a review on iTunes: https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Links Mentioned in This Episode:
Get your Golden Ticket to ACT’s To The Top Study Club: https://info.actdental.com/golden-ticket
Main Takeaways:
Numbers don't lie!
You can improve anything with data.
Without data, the story you tell yourself is fiction.
Learn about the main KPIs you should be tracking.
Tracking data requires transparency with your team.
Quotes:
“So many of us base decisions and planning off of our feelings when the data itself doesn't lie. And we can't argue with it. If you tell me your feelings about something — if I'm an admin team member, I [can] say, ‘Yeah, but I feel like this about it.’ But if we're both looking at the same piece of data, there's really no discussion to be had. It's right there. It's the truth on paper, and you really can't argue with that.” (5:48—6:10) -Miranda
“You know how this works if you're a dentist. You have a lot of feelings. ‘I feel like we're way too busy. I feel like we have too many holes in our schedule. I don't feel like we're productive enough. I don't feel like my hygienist diagnosed enough perio. I feel like most of my AR is family and friends and is uncollectible.’ Feelings. Feelings are dangerous places to go. You start to tell yourself a story. Feelings, when it comes to me, can be happy feelings. But they can also be irritation feelings. Data calms us. If you're feeling any of these things, it's really good to transition away from feeling to, ‘What are we seeing? What's the data telling us?’ It's powerful in this
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Nov 22, 2023
658: Better Connections Faster - Dr. Gary Sanchez
658: Better Connections Faster - Dr. Gary Sanchez
Discovering your WHY - why you do what you do - not only helps you build strong connections with others including your team members and patients, it helps you discover and drive your passion. Dr. Gary Sanchez walks us through how to do it and the 9 WHYs so you can start connecting today. To learn how, listen to Episode 658 of The Best Practices Show!
Episode Resources:
* Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listen
* Join ACT’s To The Top Study Club https://www.actdental.com/ttt
* See ACT’s Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239
* Get The Best Practices Magazine for free! https://www.actdental.com/magazine
* Write a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Links Mentioned in This Episode:
WHY Institute: https://whyinstitute.com/
Main Takeaways:
Stop looking at WHAT and start looking at WHY.
Use your WHY Operating System to connect with your team and patients better and faster.
When you talk about what you do you blend in. When you talk about your WHY, that’s how you stand out.
Happy team members will believe in what you believe in.
When what you do is in line with why you do what you do you will have passion for what you do.
Quotes:
“There has to be something better than this. And that’s why I hired a coach and I heard about this concept of ‘Why.” ‘Why do you do what you do?’ Simon Sinek did his TED talk. I watched that 20, 30 times. I bought his book and read it many times. I said that is what I’m missing. I have a great ‘What’ but I don’t know my ‘Why’...I went back through my life looking for clues to why do I do what I do and when I finally figured it out, my why, is to find a better way and share it my life started to make sense. So I went back and stopped talking about what we do: crowns, bridges, fillings…and started talking about why we do it. What is it that we believe? We believe that life is better when you have great teeth…we started changing all of our messages and our marketing all based around great teeth, better life and that’s when my practice really took off.” (4:12—5:21)
“I figured out not only your why, your why, your how and your what. We call that your Why
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Nov 20, 2023
657: Empowering the Owner & Associate Synergy - Dr. Christian Coachman & Dr. Sean Bahrami
657: Empowering the Owner & Associate Synergy - Dr. Christian Coachman & Dr. Sean Bahrami
The dynamic between an owner and an associate can be complicated, but it doesn’t have to be. Learn the 5 qualities to choosing a great associate and how to help them grow within your practice. And understand the 4 step system to onboarding an associate to create successful partnerships. To learn how, listen to Episode 657 of The Best Practices Show!
Episode Resources:
* Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listen
* Join ACT’s To The Top Study Club https://www.actdental.com/ttt
* See ACT’s Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239
* Get The Best Practices Magazine for free! https://www.actdental.com/magazine
* Write a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Links Mentioned in This Episode:
Learn more about Digital Smile Design https://digitalsmiledesign.com/
Register for DSD Residency 1 https://digitalsmiledesign.com/education/attend-a-course/dsd-concept-level/dsd-residency-1
Main Takeaways:
Think differently as an owner. Think differently as an associate.
Accept the challenges and acknowledge the challenges.
Owners should empower the Associates to update and improve systems, to provide a sense of purpose.
There are 5 qualities in an ideal dentist: charisma, artistic skills, ethics, clinical skills and scientific background.
You can’t peak at age 25. You need the drive to continue to grow. It’s 50% of being a good dentist.
Make a roadmap and a clear line of sight to a partnership, if that is your goal to keep and retain good people.
Quotes:
“It is a dynamic that is a bit tricky because owners are never are carrying themselves in the practice and associates aren’t happy with the lack of systems or some of the systems in the practice. So that’s when we found how we can bring these two different worlds and make them thrive.” (6:28—6:48)
“Whenever you join a practice, as dentists we tend to become a super star. We want to become the superstar of the practice and that’s how it is. And every owner, they have established their way of doing things for an extended period of time. And when you come in as an associate, they’re not so open to learning or bringing new systems into the practice because in their eyes the practice is established.” (7:29—8:00)
“When you start accepting the challenges and acknowledging the challenges. So imagine an owner and an associate just starting the conversation and saying let’s just acknowledge how different we are and how different is our perspective. And if we start acknowledging this from each other I believe that is a great initial step.” (11:00—11:25)
“I opened up the conversation. I’m not looking for a 9-to-5. I’m looking to build a career. I want to be involved in the practice. And that was something, when I was looking for a position, I struggled with. Because many of the practices I was going to, I would tell them that I want to be involved in the practice. I want to bring new ideas, they would reject that because it’s their practice, but luckily with my uncle he was open to that, because he was at a point where he wanted to start to slow down and he wanted someone to bring that energy into the practice.”...
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Nov 17, 2023
656: Is Everyone Smiling but You? Level Up Your Life Practice Now – Dr. David Rice
656: Is Everyone Smiling but You? Level Up Your Life Practice Now – Dr. David Rice
If you're not loving your life, listen to this episode — there’s a way to fix it! Today, Kirk Behrendt brings in Dr. David Rice, founder of IgniteDDS and author of Is Everyone Smiling but You? to share his journey of finding joy in life. Don't stay stuck if you're not happy! To learn how to start making changes today, listen to Episode 656 of The Best Practices Show!
Episode Resources:
* Send Dr. Rice a text: (716) 912-7970
* Follow Dr. Rice on Instagram: https://www.instagram.com/ignitedds
* Learn more about IgniteDDS: https://ignitedds.com
* Read Dr. Rice’s book: https://www.amazon.com/Everyone-Smiling-But-You-Practice/dp/1642253758
* Subscribe to The Best Practices Show podcast: https://the-best-practices-show.captivate.fm/listen
* Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
* See ACT’s Live Events Schedule: https://www.eventbrite.com/cc/act-dental-live-workshops-306239
* Get The Best Practices Magazine for free! https://www.actdental.com/magazine
* Write a review on iTunes: https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Main Takeaways:
Invest in yourself as soon as you possibly can.
Know what to look for in a good mentor.
Make changes one step at a time.
Start now! Don't wait to change.
Don't be afraid to fail or live big.
Block out some time to think.
Reach out to others.
Quotes:
“Seasoned pros who wake up and feel like, ‘This isn't really where I want to be. What do I do? Do I have to be stuck here?’ The answer is no. We talk about all the things you all heard before about vision and habits — and that stuff is important. But we really break it down to, who are the people? What is the process? What is the production side? What do those three things need to look like so you and I can have control in three areas? On the dental side, it's clinical control. On everybody's side, it's financial control. On everybody's side, it's systems control. When we have those controls in our life, we actually get to build whatever we want, and that's a really cool thing to do.” (7:49—8:39)
“It's the old adage of like, it's all up here. We get in our own way where sometimes I think people are afraid to fail. Sometimes, I think people are afraid to live so big because they feel guilty about it, like they don't deserve it, and that to get from level here, where you're like, ‘Can I do it?’ because it's too hard to get to, and then people get to this higher level, and it becomes, ‘Do I really deserve to get to that next
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Nov 15, 2023
655: Rethinking the Role of a Dental Hygienist in Today's Day & Age – Katrina Sanders
655: Rethinking the Role of a Dental Hygienist in Today's Day & Age – Katrina Sanders
Hygienists are an integral part of the dental practice and want to play a role in the overall success. And the hygienists are on the front line of the patients. Help them feel valued and empowered and watch your practice soar. To learn how, listen to Episode 655 of The Best Practices Show!
Episode Resources:
* Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listen
* Join ACT’s To The Top Study Club https://www.actdental.com/ttt
* See ACT’s Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239
* Get The Best Practices Magazine for free! https://www.actdental.com/magazine
* Write a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Links Mentioned in This Episode:
Katrina’s Speaking Engagements https://katrinasanders.com/speaking/
Main Takeaways:
Dental Hygienists can help the entire scope of a practice.
Value is not based on production, but the number of patients healed.
Opinions make dental hygienists feel valued.
We take care of our people, because our people take care of our patients.
Make the most of hygienists’ downtime and be creative.
Get smart and efficient about schedules. Utilize hygienists more.
If you don’t take the time to put together the process, nobody knows what the process is.
Quotes:
“Hygienists did not come out of ‘We need somebody to boost production in our practices.’ It was about drawing a line between the gap of what’s occurring in society when it comes to disease and ultimately how we can help them to achieve greater levels of health.” (8:40—9:00)
“So preventive dentistry comes along in a strong way through campaigns like this in the 1950’s And from there dental hygienists really took on a significant role. They were members of the preventive team, they were working alongside
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Nov 13, 2023
654: 3 Ways to Bounce Back From a Negative Review – Miranda Beeson
654: 3 Ways to Bounce Back From a Negative Review – Miranda Beeson
Negative reviews can happen to even the best dentists. But how do you bounce back? Learn from coach Miranda Beeson in 3 simple ways. And get the best practices way to get great reviews too. To learn how, listen to Episode 654 of The Best Practices Show!
Episode Resources:
* Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listen
* Join ACT’s To The Top Study Club https://www.actdental.com/ttt
* See ACT’s Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239
* Get The Best Practices Magazine for free! https://www.actdental.com/magazine
* Write a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Links Mentioned in This Episode:
Send Kirk an email Kirk@actdental.com
Main Takeaways:
Negative reviews can be a gift.
Step 1: You do need to respond to the negative review.
Use your core values and take it offline.
Step 2: Don’t feed the fire.
Many one star reviews is a core values issue.
Step 3: Encourage more positive reviews.
Reviews matter.
The more you lean into core values, the less issues you have.
If you’re struggling, it isn’t the review itself.
Quotes:
“We know as practice owners, that consumers are looking to reviews when making a purchasing decision. So when we’re looking at the buying cycle. Looking at consideration. There is an awareness I need a new dentist. I’m going to go look online and as you’re pursuing, which is really what most people do now adays, you’re going to look at the reviews. And we know that, so if we get a bad one we panic. It is very much a part of the consumer buying process. It’s who we are now. It’s in our hand, it’s in our pocket, all day, every day. So our reputation is really on the line. So those feelings are valid that you have when you get a negative review....
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Nov 10, 2023
653: One Dentist’s Journey Through Embezzlement – Dr. Stacey Hall
653: One Dentist’s Journey Through Embezzlement – Dr. Stacey Hall
What's one of the most embarrassing things that can happen as a dentist? It’s embezzlement — and no one is immune! So, how do you prevent it from happening in your practice? To share what she learned the hard way, Kirk Behrendt brings in Dr. Stacey Hall from The Dawson Academy with tips to deter embezzlers from stealing your time, money, and energy. Don't think it can't happen to you! For the best practices to protect your office, listen to Episode 653 of The Best Practices Show!
Episode Resources:
* Join Dr. Hall on Facebook
* Follow Dr. Hall on Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Main Takeaways:
Embezzlement is more complex than you initially think.
Don't think that embezzlement can't happen to you.
Have solid checks and balances in your system.
Always do background checks before hiring.
Trust, and verify.
Quotes:
“To my knowledge, I have never had anybody embezzle from me. I have always done checks and balances, checks with what we were supposed to collect, what was being deposited, and that sort of thing. I had a patient that came to me and said she thought somebody was stealing from me — and it was very cut and dry. It wasn't like she could think it. It was, from what she presented, we knew. And it was, I think, more surprising because I and my whole team would have never thought this one person would have ever done it.” (3:22—4:04)
“You still think, ‘Okay, how did this happen? Has it happened before?’ But you're also like, ‘Well, certainly, there has to be something in [the embezzler’s] life that made her do this for just a moment. There's just a moment that she's doing this. This was something that just happened. Maybe she owed some money. I don't know.’ So, I automatically go into this compassionate, like, ‘There had to have been something that happened that made her do this. This couldn't be a long-term thing because we certainly would have caught it.’” (7:30—8:03)
“[After finding out about the embezzlement and] I started digging, then I'm starting to get angry. I'm angry at myself, and I'm angry at the person doing this. I'm angry at the fact that she's done this to a patient, and then the patient trusted us to hire somebody that wouldn't do this. And then, also the patients’ trust that we're also doing checks and balances. You start to go into this whole...
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Nov 8, 2023
652: 7 Proven Steps to Reduce Patient Cancellations - Barrett Straub
7 Proven Steps to Reduce Patient Cancellations
Episode #652 with Dr. Barrett Straub
Do you deal with cancellations in your practice? If you’re like most dental offices, the answer is yes. Looking for some training on how to help with cancellations and no shows? Let’s set you and your team up for success with these 7 proven steps. To learn how, listen to Episode 652 of The Best Practices Show!
Episode Resources:
* Send Dr. Barrett an email
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club, contact Gina
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Send Kirk an email
Get the slides, send an email
Capacity tracker
Main Takeaways:
Mitigate cancellations by being proactive while a patient is in the chair.
An empty chair is negative profit.
You’ve got to put the right people in the right chairs.
Coding appointments can show you which patients value your time and value what you do.
Make the patient feel like you know them. Are you a transactional or relational practice?
Train people that they can’t cancel.
Quotes:
“Every cancellation that has ever happened in dentistry started at the chair. And what I mean by that is the value, the conversation, and we can’t just pass the buck.Yes everybody has to work together; front and back. But all cancellations start at the chair. If you’re looking to solve the root cause of the problem, then we have to start further back in the appointment, which is the conversation.” (5:28—5:53)
“Research indications why patients cancel. Number one is they do forget…The second reason would be lack of perceived value by the patient. And sometimes by the practice. They feel like they’re doing you a favor by canceling. You ever felt that?...Sometimes we give that perception to patients…Reason number four is something comes up that they would rather do. It becomes a value issue…Number five, they have an emotional barrier. That’s very real. Some feel pain. Some are afraid they’ll receive bad news…and I’m just going to put this off. And lastly some just don’t want to spend the money on dentistry. Things...
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Nov 6, 2023
651: Patient Lifestyle Habits that Sabotage Your Treatment Plans - Uche Odiatu
Patient Lifestyle Habits that Sabotage Your Treatment Plans
Episode #651 with Dr. Uche Odiatu
Dentists are the gatekeepers of wellness and the wave is coming! Implants not taking? Dry sockets persisting? A bad patient can make even the best dentist look bad. Get ready to ask the right questions and build an office culture to bring you and your patients to the best dental and overall health yet. To learn how, listen to Episode 651 of The Best Practices Show!
Episode Resources:
* About Dr. Uche
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Dr. Uche’s website
Dr. Uche on Instagram
Main Takeaways:
Awareness is the first step of change.
A patient with toxic lifestyle habits can make even the best dentist look bad.
To ask better questions about health, you have to be healthy yourself.
There is a wellness wave happening. Get ready to be on it.
Quotes:
“Well, a study club is all about achievement, next level, elite patient care. They do the clinical stuff. They have the sterilization, the best implant parts. They have the best of everything. A trained team; a crack team. Then a patient shows up, who loves lemon meringue pie, doesn’t love his job, disengaged from work, watches the whole evening “Emily in Paris” and you wonder why your implant doesn’t integrate or there’s a dry socket. A whole lot of stuff patients do at night, in their non-dental clinic time can either support your treatment or sabotage.” (1:59—2:35)
“Awareness is the first step of change. So you gotta start thinking, we haven’t begun studying this. I have sleep on my new patient questionnaire. Well, “how do you sleep?” “Great.” “Ok let’s go onto the next one. Do you drink coffee?” There is so much more to sleep than just saying “do you sleep great?” Time in bed isn’t sleep. Most people say “yeah I get to bed at midnight, get up at 7” and the dentist goes “ok that’s 7 hours” No. That’s time in bed. Actual sleep efficiency is 70%. That’s only 5 hours. And 5 hours, Matthew Walker Neuroscientist, 5 hours is not good. It’s an inflammatory cascade at night if you sleep 5 hours. Literally nothing is healing. The immune system is not able to re-boot.” (3:53—4:32)
“A really bad patient who has got really toxic lifestyle habits can make the best dentist’s work...
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Nov 3, 2023
650: Why Consensus is Horrible – Adriana Booth
650: Why Consensus is Horrible – Adriana Booth
You want everyone to agree and get along. But do you really? Agreement won’t solve all your problems, and Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to explain why alignment is more important for building a great practice. Consensus should never be your goal! To learn how to get leaders and team members to align, listen to Episode 650 of The Best Practices Show!
Episode Resources:
* Send Adriana an email
* Join Adriana on Facebook
* Follow Adriana on Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Download ACT’s OGT Tool for free!
Get your Golden Ticket to ACT’s To The Top Study Club!
Read books by Patrick Lencioni
Read The 4 A’s of Leadership: What Does It Feel Like to Lead?
Main Takeaways:
C…
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Nov 1, 2023
649: The Restorative Diagnostic Practice - Dr. Jim McKee
The Restorative Diagnostic Practice
Episode #649 with Dr. Jim McKee
You're always busy — yet you make no money! Being a referral-based, fee-for-service, and diagnostic practice is the way to fix it, and Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share how to successfully build this type of practice. Enjoy dentistry while still making money! To learn how, listen to Episode 649 of The Best Practices Show!
Episode Resources:
* Send Dr. McKee an email
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Register for Dr. McKee’s Advanced Occlusion course (February 29 - March 2, 2024)
Join Chicago Study Club
Main Takeaways:
Find something you enjoy doing and become an expert in it.
With dentistry becoming more complex, diagnostics is crucial.
Commit to training your…
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Oct 30, 2023
648: Treating People, Not Patients - Dr. Micheal Sonick
Treating People, Not Patients
Episode #648 with Dr. Michael Sonick
Are you treating people, or just their teeth? To help you do both, Kirk Behrendt brings in Dr. Michael Sonick, author of Treating People, Not Patients, with ways to be hospitable, present, and empathetic for the people who choose your chair. Improve the way you connect with patients! To learn how to provide the Four Seasons experience in your dental office, listen to Episode 648 of The Best Practices Show!
Episode Resources:
* Send Dr. Sonick an email
* Join Dr. Sonick on Facebook
* Follow Dr. Sonick on Instagram
* Learn more on Dr. Sonick’s website
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Register for Dr. Sonick’s course, The Art and Science of Exceptional Dentistry: Periodontal Mastery (November 1-3, 2023)
Read…
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Oct 27, 2023
647: How to Say NO! - Robyn Theisen
How to Say NO!
Episode #647 with Robyn Theisen
Saying no can be hard — but it’s not as hard as you think! If you have a hard time saying no, don't miss this episode. Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to share how to have the conversation in a clear, effective, and non-emotional way. Start saying yes to saying no! To learn how, listen to Episode 647 of The Best Practices Show!
Episode Resources:
* Send Robyn an email
* Follow Robyn on ACT’s Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Main Takeaways:
Say no to things you know you should say no to.
“No” can be a non-emotional conversation.
Set clear boundaries and expectations.
Saying no isn't as scary as you think.
Get good at being clear, not nice.
Quotes:
“I find, mostly, that people don't know how to have…
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Oct 25, 2023
646: The 1 Key You Need to Get Started on a Better Practice and a Better Life - Heather Crockett
The 1 Key You Need to Get Started on a Better Practice and a Better Life
Episode #646 with Heather Crockett
If you're feeling stuck and want to change, now is the time to do it. To help you get started, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, with the number-one key to making change and progress in any part of your life. It’s time to stop sabotaging your success! To learn how to get out of your own way, listen to Episode 646 of The Best Practices Show!
Episode Resources:
* Send Heather an email
* Join Heather on Facebook
* Follow Heather on ACT’s Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s
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Oct 23, 2023
645: 5 Signs You Have a Productive and Profitable Dental Admin Team - Ariel Juday
5 Signs You Have a Productive and Profitable Dental Admin Team
Episode #645 with Ariel Juday
Is your admin team unproductive? Before blaming them, look at the systems you have! To show you what a productive team looks like and how you can achieve it, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, with systems to help you support the backbone of your practice. To create processes and systems that everyone can understand and follow, listen to Episode 645 of The Best Practices Show!
Episode Resources:
* Send Ariel an email
* Follow Ariel on ACT’s Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Get your free copy of ACT’s Managing an Accounts Receivable and Collections System
Main Takeaways:
Set clear expectations and processes that your entire team understan…
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Oct 20, 2023
644: Oral Wellness to Overall Wellness - Karese Laguerre
Oral Wellness to Overall Wellness
Episode #644 with Karese Laguerre
Just by looking in your patient’s mouth, you can help prevent and treat a myriad of health concerns. Many common issues can even be eliminated, and Kirk Behrendt brings in Karese Laguerre, founder of SPUR Dental Wellness, to explain how myofunctional therapy is the path to overall health and wellness. Help patients breathe, eat, speak, and sleep like never before! To learn how, listen to Episode 644 of The Best Practices Show!
Episode Resources:
* Join Karese on Facebook
* Follow Karese on Instagram
* Learn more on Karese’s website
* Subscribe to The Best Practices Show podcast
* Join ACT’s
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Oct 18, 2023
643: The Total Health Dental Practice - Dr. Susan Maples
The Total Health Dental Practice
Episode #643 with Dr. Susan Maples
People today are living longer — but lifespan doesn't always equal healthspan. Luckily, there is a way to extend health, and it can be done through dentistry. To share how, Kirk Behrendt brings in Dr. Susan Maples, author of BlabberMouth and Brave Parent, to explain total health dentistry, why it’s important for your practice, and how to implement it effectively. Put health and care back into healthcare! To learn more about the preventive care you can offer, listen to Episode 643 of The Best Practices Show!
Episode Resources:
* Join Dr. Maples on Facebook
* Follow Dr. Maples on Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s
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Oct 16, 2023
642: The Global Diagnosis Education Symposium Pre-Chat - Dr. Josh Austin, Dr. Bill Robbins, & Dr. Jim Otten
The Global Diagnosis Education Symposium Pre-Chat
Episode #642 with Dr. Josh Austin, Dr. Bill Robbins, & Dr. Jim Otten
Mentorship is lifelong. No matter what stage of your life or career, you will always need one — and study clubs are the best places to find them. To give you a taste of the people you will find, Kirk Behrendt brings back Dr. Josh Austin, Dr. Bill Robbins, and Dr. Jim Otten to share their experiences being involved with the Global Diagnosis Education Symposium and study club. Join GDE to change your life! To learn more about it and how to get started, listen to Episode 642 of The Best Practices Show!
Episode Resources:
* Send Dr. Austin an email
* Join Dr. Austin on Facebook
* Follow Dr. Austin on Instagram
* Send Dr. Robbins an email
* Join Dr. Robbins on Facebook
* Learn more on Dr. Robbins’s website
* Join Dr. Otten on Facebook
* Follow Dr. Otten on Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Cl…
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Oct 13, 2023
641: Mastering Conflict: 2 Paths to Confident Communication - Miranda Beeson
Mastering Conflict: 2 Paths to Confident Communication
Episode #641 with Miranda Beeson
Your greatest challenge as a practice owner isn't the dentistry — it’s managing people. To help you overcome the inevitable conflict you will experience, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to share two frameworks for addressing challenges between leaders, team members, and patients. Don't let conflict become a crisis! To learn the best ways to resolve conflict in your practice and your life, listen to Episode 641 of The Best Practices Show!
Episode Resources:
* Send Miranda an email
* Follow Miranda on ACT’s Instagram
* Send Gina an email
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get
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Oct 11, 2023
640: How to Properly Read Cone Beam Images - Dr. Dania Tamimi
How to Properly Read Cone Beam Images
Episode #640 with Dr. Dania Tamimi
Bones chronicle a person’s life, and imaging helps you to read it. Knowing how to properly read the imaging is critical, and Kirk Behrendt brings in Dr. Dania Tamimi, lead author of two textbooks, Specialty Imaging: Dental Implants and Specialty Imaging: Temporomandibular Joint and Sleep-Disordered Breathing, to encourage you to use imaging when diagnosing your patients. Imaging is like having a crystal ball! To learn how proper readings can change your patients’ lives, listen to Episode 640 of The Best Practices Show!
Episode Resources:
* Send Dr. Tamimi an email
* Follow Dr. Tamimi on Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Read Specialty Imaging: Dental Implants and Specialty Imaging: Temporoma…
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Oct 9, 2023
639: Correct Oral Rest Posture & Nasal Breathing - Brittny Sciarra-Murphy
Correct Oral Rest Posture & Nasal Breathing
Episode #639 with Brittny Sciarra-Murphy
We all know that mouth-breathing is bad. But do we truly know the importance of nasal breathing? It all starts with myofunctional therapy, and Kirk Behrendt brings in Brittny Sciarra-Murphy, owner of CT Orofacial Myology, to explain what it is and how it will help you re-educate patients on breathing properly through the nose. Stop the negative domino effect! To correct dysfunction early and help change your patients’ lives, listen to Episode 639 of The Best Practices Show!
Episode Resources:
* Join Brittny on Facebook
* Follow Brittny on Instagram
* Learn more about CT Orofacial Myology
* Subscribe to The Best Practices Show podcast
* Join ACT’s
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Oct 6, 2023
638: 4 Reasons People Don't Do What You Tell Them - Katherine Eitel-Belt
4 Reasons People Don't Do What You Tell Them
Episode #638 with Katherine Eitel-Belt
You've told your team what you want done, and how you want them to do it. You’ve told them a hundred times — and they still don't do it! What do you do now? To give you some insight into why this happens, Kirk Behrendt brings back Katherine Eitel-Belt, founder of LionSpeak, to share four reasons why your team doesn't do what you ask, and what you can do as a leader for them to succeed. It’s easier than you think! To learn about the changes you need to make, listen to Episode 638 of The Best Practices Show!
Episode Resources:
* Join Katherine on Facebook
* Learn more on Katherine’s website
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Get the One Sheet, the Courageous Conversations framework, and Kather…
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Oct 4, 2023
637: New Thinking on How to Grow and Keep Great Team Members - Dr. Rebecca Bockow
New Thinking on How to Grow and Keep Great Team Members
Episode #637 with Dr. Rebecca Bockow
Your practice isn’t just your practice. It also belongs to the people who help you run it. Your team is the most valuable part of your business, and Kirk Behrendt brings back Dr. Rebecca Bockow, an instructor from Spear Education, to help make your practice the place they want to be. To learn how you can grow, nurture, and keep an amazing team, listen to Episode 637 of The Best Practices Show!
Episode Resources:
* Follow Dr. Bockow on Instagram
* Learn more on Dr. Bockow’s website
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s
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Oct 2, 2023
636: Data-Driven Clarity: 3 Steps to Turn Your Frustration into Informed Action - Heather Crockett
Data-Driven Clarity: 3 Steps to Turn Your Frustration into Informed Action
Episode #636 with Heather Crockett
Unresolved frustration turns into conflict, and unresolved conflict becomes a crisis. There's only one sure way to avoid catastrophe, and Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, with three steps to turn your frustration into action and keep your practice healthy. Don't let frustration run your practice! To learn how data can prevent and solve needless frustration, listen to Episode 636 of The Best Practices Show!
Episode Resources:
* Send Heather an email
* Join Heather on Facebook
* Follow Heather on ACT’s Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s
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Sep 29, 2023
635: What To Do When Leaders Are Out of Alignment - Courtney Dalton
What To Do When Leaders Are Out of Alignment
Episode #635 with Courtney Dalton
Being conflict-free isn't the secret to success — it’s your ability to work through conflict with your leadership team. To help you move past disagreement and misalignment, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, with a treatment plan for getting your leaders on the same page. You don't all need to agree, but you do need to align! To learn the steps to start moving forward, listen to Episode 635 of The Best Practices Show!
Episode Resources:
* Send Courtney an email
* Join Courtney on Facebook
* Follow Courtney on ACT’s Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s
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Sep 27, 2023
634: Primary Care Dentist: The Changing Role of Dentists in Healthcare - Dr. Steven Carstensen
Primary Care Dentist: The Changing Role of Dentists in Healthcare
Episode #634 with Dr. Steven Carstensen
Dentists do more than clean and fix teeth. They are the entry point to healthcare for patients. To help you embrace your role in improving community health, Kirk Behrendt brings back Dr. Steven Carstensen, chief dental editor of Dental Sleep Practice Magazine, with advice for navigating the changing role of dentists in healthcare. Start giving patients the best care possible! To learn how, listen to Episode 634 of The Best Practices Show!
Episode Resources:
* Join Dr. Carstensen on Facebook
* Follow Dr. Carstensen on Instagram
* Learn more on Dr. Carstensen’s website
* Subscribe to The Best Practices Show podcast
* Join ACT’s
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Sep 25, 2023
633: Unlocking Achievement Mastery: Decoding Goals and Targets - Heather Crockett
Unlocking Achievement Mastery: Decoding Goals and Targets
Episode #633 with Heather Crockett
Setting goals is easy. So, why is it so hard to achieve them? It’s because you're not setting SMART goals! To decode what they are, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to help you master the goal-setting process. Don't just set goals — make them happen! To learn everything you need to know about setting and achieving your goals, listen to Episode 633 of The Best Practices Show!
Episode Resources:
* Send Heather an email
* Join Heather on Facebook
* Follow Heather on ACT’s Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Register for ACT’s To The Top Study Club (October 20, 2023)
Register for ACT’s To The Top Study Club (October 27, 2023)
Rea…
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Sep 22, 2023
632: 6 Keys to Masterful Strategic Planning with the Better Practice Blueprint - Miranda Beeson
6 Keys to Masterful Strategic Planning with the Better Practice Blueprint
Episode #632 with Miranda Beeson
You can have a better year by doing one simple thing: planning. There's an effective way to do it, and Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, with six best practices to set you and your team up for success. Don't wait until December or January! Now is always the time to plan. To learn the recipe for a better year, listen to Episode 632 of The Best Practices Show!
Episode Resources:
* Send Miranda an email
* Follow Miranda on ACT’s Instagram
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get
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Sep 20, 2023
631: The Role in a Marketeer’s Journey into the Age of AI - Dr. Christian Coachman & Brendon Macdonald
The Role in a Marketeer’s Journey into the Age of AI
Episode #631 with Dr. Christian Coachman & Brendon Macdonald
AI is the future of marketing. To help you get ahead of the curve, Kirk Behrendt brings in Dr. Christian Coachman and Brendon Macdonald from Digital Smile Design with strategies for leveraging its power in your dental practice. Increase your literacy in the most exciting and transformational technology of the century! To learn how AI can boost and grow your business, listen to Episode 631 of The Best Practices Show!
Episode Resources:
* Join Dr. Coachman on Facebook
* Follow Dr. Coachman on Instagram
* Learn more about Digital Smile Design
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Register for Brendon’s DSD course (November 2023)
Register for DSD courses
Main T…
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Sep 18, 2023
630: Uche’s Top 10 Favorite Books of All Time - Dr. Uche Odiatu
Uche’s Top 10 Favorite Books of All Time
Episode #630 with Dr. Uche Odiatu
When you read more, you know more. With more knowledge, you can help patients beyond their dental needs. To get you started on your learning journey, Kirk Behrendt brings back Dr. Uche Odiatu, one of ACT’s favorite health and wellness gurus, to share his ten favorite books that have kept his mind open, challenged, and engaged. Readers become leaders! To learn from some of the best minds in the world, listen to Episode 630 of The Best Practices Show!
Episode Resources:
* Join Dr. Odiatu on Facebook
* Follow Dr. Odiatu on Instagram
* Learn more on Dr. Odiatu’s website
* Subscribe to The Best Practices Show podcast
* Join ACT’s
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Sep 15, 2023
629: The Dental Hygiene Shortages & The Challenges Within - Katrina Sanders
The Dental Hygiene Shortages & The Challenges Within
Episode #629 with Katrina Sanders
There isn't a shortage of hygienists. There's something else in short supply. Back to share her provocative thoughts, Kirk Behrendt brings back Katrina Sanders, The Dental WINEgenist, to explain the factors that contributed to this “shortage”, common barriers and pain points hygienists experience, and ways for you to navigate these challenges. Invest in the people who carry and represent your practice! To learn how, listen to Episode 629 of The Best Practices Show!
Episode Resources:
* Send Katrina an email
* Join Katrina on Facebook
* Follow Katrina on Instagram
* Learn more on Katrina’s website
* Subscribe to The Best Practices Show podcast
* Join ACT’s
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Sep 13, 2023
628: How Dental Marketing Will Completely Change in the Years Ahead - Dr. Christian Coachman & Brendon Macdonald
How Dental Marketing Will Completely Change in the Years Ahead
Episode #628 with Dr. Christian Coachman & Brendon Macdonald
You're told you should outsource marketing. But in the near future, insourcing will be more advantageous. To reveal why, Kirk Behrendt brings in Dr. Christian Coachman and Brendon Macdonald from Digital Smile Design to talk about the upcoming revolution in marketing and how to get ahead of the curve. AI is changing the landscape of marketing — be an early adopter! For everything you need to know about leveraging AI tools, listen to Episode 628 of The Best Practices Show!
Episode Resources:
* Join Dr. Coachman on Facebook
* Follow Dr. Coachman on Instagram
* Learn more about Digital Smile Design
* Subscribe to The Best Practices Show podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Listen to Episode 627 with…
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Sep 11, 2023
627: The Clock Concept: 3 Moments of Every Client Experience - Dr. Christian Coachman
The Clock Concept: 3 Moments of Every Client Experience
Episode #627 with Dr. Christian Coachman
If you want to grow your practice, you need to do more than be a great dentist. You need to know how to sell! To reveal the shortcut to successful selling, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to explain the three moments in your client experience that you should invest in and master. To learn the marketing strategies of tech giants like Apple, listen to Episode 627 of The Best Practices Show!
Episode Resources:
* Join Dr. Coachman on Facebook
* Follow Dr. Coachman on Instagram
* Learn more about Digital Smile Design
* Register for DSD Residency 1
* Subscribe to
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Sep 8, 2023
626: Kids Getting Hurt: Consequences on Facial Growth - Dr. Drew McDonald
Kids Getting Hurt: Consequences on Facial Growth
Episode #626 with Dr. Drew McDonald
Kids get hurt — a lot. But even when they “seem fine”, those facial traumas can have severe consequences on their growth and development. To help you detect those issues early, Kirk Behrendt brings back Dr. Drew McDonald, instructor from the Chicago Study Club, with advice for seeing the signs and asking parents the right questions about their child’s injuries. You can save children from a lifetime of pain and suffering! To learn how, listen to Episode 626 of The Best Practices Show!
Episode Resources:
* Send Kirk an email for Dr. McDonald’s Master Classes!
* Join Dr. McDonald on Facebook
* Follow Dr. McDonald on Instagram
* Learn more on Dr. McDonald’s website
* Subscribe to The Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get The Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in T…
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Sep 6, 2023
625: How to Significantly Increase Your Revenue Without Getting Off of PPOs - Dr. Tom Orent
How to Significantly Increase Your Revenue Without Getting Off of PPOs
Episode #625 with Dr. Tom Orent
To drop or not drop PPOs — that is the question. If you're frustrated and don't know what to do, don't miss this episode! Kirk Behrendt brings back Dr. Tom Orent, CEO of Freedom Summit, to reveal what you can do to safely reduce your dependence on PPOs. If you do it right, you can increase your revenue while staying in! To learn how, when, and which PPOs you should drop, listen to Episode 625 of The Best Practices Show!
Episode Resources:
* Send Dr. Orent an email
* Join Dr. Orent on Facebook
* Follow Dr. Orent on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get the Best Practices Magazine for free!
* Write a review on iTunes
Links Mentioned in This Episode:
Learn more about Dr. Orent’s Free 4-Step System
Learn more about Dr. Orent’s 1,000 Gems
Book a call with Dr.…
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Sep 4, 2023
624: The Difference in Teaching & Presenting a Beautiful Case in Dentistry - Dr. Christian Coachman and Dr. Bill Robbins
The Difference in Teaching & Presenting a Beautiful Case in Dentistry
Episode #624 with Dr. Christian Coachman and Dr. Bill Robbins
In the second half of this two-part episode, Kirk Behrendt and Dr. Christian Coachman return with Dr. Bill Robbins, one of dentistry’s brilliant teachers, to share what it takes to master the art of teaching and the difference in teaching versus presenting a beautiful dental case. Great teachers aren't made overnight! To learn the secrets to becoming an effective and inspirational teacher, listen to Episode 624 of The Best Practices Show!
Episode Resources:
* Join Dr. Coachman on Facebook
* Follow Dr. Coachman on Instagram
* Learn more about Digital Smile Design
* Register for DSD Residency 1
* Send Dr. Robbins an email
* Join Dr. Robbins on
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Sep 1, 2023
623: See Inside the Mind of One of the Most Brilliant Teachers in Dentistry - Dr. Christian Coachman & Dr. Bill Robbins
See Inside the Mind of One of the Most Brilliant Teachers in Dentistry
Episode #623 with Dr. Christian Coachman & Dr. Bill Robbins
Every great mind is taught by brilliant teachers. In this two-part episode, Kirk Behrendt and Dr. Christian Coachman brings back one of those brilliant teachers, Dr. Bill Robbins, to share his thoughts on building a successful and happy career in dentistry. To hear about what brought him in and keeps him in this amazing profession, listen to Episode 623 of The Best Practices Show!
Episode Resources:
* Join Dr. Coachman on Facebook
* Follow Dr. Coachman on Instagram
* Learn more about Digital Smile Design
* Register for DSD Residency 1
* Send Dr. Robbins an email
* Join Dr. Robbins on Facebook
* Learn more on Dr. Robbins’s website
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* See ACT’s Live Events Schedule
* Get the Best Practices Magazine for free!
* Write a review on iTunes
Links…
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Aug 30, 2023
622: How AI Could Be Better in Dentistry Than in Healthcare - Florian Hillen
How AI Could Be Better in Dentistry Than in Healthcare
Episode #622 with Florian Hillen
Do you want to elevate patient care? AI is your answer! To introduce the next big thing in dentistry, Kirk Behrendt brings in Florian Hillen, founder and CEO of VideaHealth, to showcase their AI software used by thousands of dentists and practices. Using it will increase trust with your patients, improve treatment acceptance, and optimize scheduling. To learn more about VideaHealth so you can start using it today, listen to Episode 622 of The Best Practices Show!
Episode Resources:
* Join Florian on Facebook
* Learn more about VideaHealth
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Watch Florian’s TEDx
Read more about VideaHealth’s FDA clearing
Read about VideaHealth…
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Aug 28, 2023
621: Overfunctioning and its Unintentional Consequences - Ariel Juday
Overfunctioning and its Unintentional Consequences
Episode #621 with Ariel Juday
Your team is smart and capable. Step back and let them be successful! To reveal how, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, so you can stop overfunctioning and feeling overworked. You can't and shouldn't do everything on your own! Empower your team to find purpose in their roles. To start delegating more and stressing less, listen to Episode 621 of The Best Practices Show!
Episode Resources:
* Send Ariel an email
* Follow Ariel on ACT’s Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our
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Aug 25, 2023
620: The 3-Step Process in Adopting Digital Dentistry - Dr. Daren Becker
The 3-Step Process in Adopting Digital Dentistry
Episode #620 with Dr. Daren Becker
Whether you know it or not, you're using digital technology somewhere in your dentistry. It’s time to embrace it! To reveal how adopting digital dentistry will transform your practice, Kirk Behrendt brings back Dr. Daren Becker from the Pankey Institute to share three important steps to successfully modernize your workflow. If for no other reason, go digital for your patients! To learn about the advantages that digital can offer, listen to Episode 620 of The Best Practices Show!
Episode Resources:
* Send Dr. Becker an email
* Join Dr. Becker on Facebook
* Follow Dr. Becker on Instagram
* Learn more on Dr. Becker’s website
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Regi…
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Aug 23, 2023
619: The Next Big Thing in Dentistry - Dr. Christian Coachman & Philippe Salah
The Next Big Thing in Dentistry
Episode #619 with Dr. Christian Coachman & Philippe Salah
You don't have 24/7 access to your patients’ mouths — until now! Today, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, and Philippe Salah, CEO of Dental Monitoring, to introduce a revolutionary system that will help you monitor your patients’ oral health in real time. With DM, you can optimize the care you give before, during, and after their time in your chair. Prevention and maintenance have never been easier! To learn more about the next big thing in dentistry, listen to Episode 619 of The Best Practices Show!
Episode Resources:
* Learn more about Dental Monitoring
* Join Dr. Coachman on Facebook
* Follow Dr. Coachman on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a…
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Aug 21, 2023
618: Less is More: How One Dentist’s Radical Approach Transformed Her Practice! - Dr. Rachel Barone
Less is More: How One Dentist’s Radical Approach Transformed Her Practice!
Episode #618 with Dr. Rachel Barone
Changing office hours seems like a bad idea. What if it doesn't work? What if it makes patients angry? What if production plummets with the new schedule? To help you dispel those negative thoughts, Kirk Behrendt brings in Dr. Rachel Barone, a mentor from the Global Diagnosis Education Study Club, to share how changing her hours improved her life and the life of her team and patients. More isn't better — it’s just more! To learn how you can seamlessly change your hours, listen to Episode 618 of The Best Practices Show!
Episode Resources:
* Join Dr. Barone on Facebook
* Follow Dr. Barone on Instagram
* Learn more on her website
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links M…
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Aug 18, 2023
617: Everything Works Until It Doesn’t - Dr. Jim Otten
Everything Works Until It Doesn’t
Episode #617 with Dr. Jim Otten
Have you ever thought that everything should work all the time, only to be frustrated when it inevitably doesn’t? Today, Kirk Behrendt brings back Dr. Jim Otten to explain that very problem and how you can think better and enjoy your career in dentistry more. Everything works until it doesn’t, so learn how to focus on the outcomes and push through the difficult times by listening to Episode #617 of The Best Practices Show!
Episode Resources:
* Send an email to learn more about Global Diagnosis Education
* Dr. Otten’s Facebook
* Dr. Otten’s social media: @jamesottendds
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Register for the Global Diagnosis Symposium
Learn more Global Diag…
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Aug 16, 2023
616: A Case Against the Implant - Dr. Bill Robbins
A Case Against the Implant
Episode #616 with Dr. Bill Robbins
More and more people have dental implants, and that number keeps growing. But is it always the best option for patients? To reveal why some implants are problematic, Kirk Behrendt brings back Dr. Bill Robbins, co-founder of the Global Diagnosis Study Club, to make a case against some of the most commonly placed implants in “younger” patients. It’s the way we've always done it, but there’s a better way! To unlearn what you've been taught about implants, listen to Episode 616 of The Best Practices Show!
Episode Resources:
* Send Dr. Robbins an email
* Join Dr. Robbins on Facebook
* Learn more on Dr. Robbins’s website
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about Global Dia…
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Aug 14, 2023
615: 1 Game-Changing Way to Save Your Practice Money! - Miranda Beeson
1 Game-Changing Way to Save Your Practice Money!
Episode #615 with Miranda Beeson
Anyone who works in the dental world has felt the pain of rising costs—though we work harder and harder, we have to keep pinching pennies more and more. To help solve this problem, Kirk Behrendt brings back the Solutionist, herself: Miranda Beeson. Your money doesn’t have to be working against you, so learn how to get your supply budget under control and your money working for you by listening to Episode #615 of The Best Practices Show!
Episode Resources:
* Send Miranda an email
* Follow Miranda on Instagram
* Email Gina for a copy of the ACT Dental Financial Gaps Calculator
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Episode #575 of the Best Practices Show…
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Aug 11, 2023
614: 50 Shades of Grey: Strategies for Co-diagnosis, Early Treatment, and Patient Engagement of Periodontal Disease - Angela Heathman
50 Shades of Grey: Strategies for Co-diagnosis, Early Treatment, and Patient Engagement of Periodontal Disease
Episode #614 with Angela Heathman
No one suddenly has a seven-millimeter pocket. It happens gradually, often without patients knowing it! Once you identify and diagnose periodontal disease, you also need to communicate it to your patients. To help you follow through with that responsibility, Kirk Behrendt brings back Angela Heathman, one of ACT’s amazing coaches, with strategies to facilitate co-diagnosis and getting them into the schedule. To start prescribing treatment for better health and a better life, listen to Episode 614 of The Best Practices Show!
Episode Resources:
* Send Angela an email
* Join Angela on Facebook
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned…
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Aug 9, 2023
613: The 3 Things I Wish I Learned in Dental School - Dr. Jim McKee
The 3 Things I Wish I Learned in Dental School
Episode #613 with Dr. Jim McKee
Do you ever wish you could do things differently in the past to help your career? While you can’t get in a time machine, you can learn from the experiences of others. To help you with this, Kirk Behrendt brings back Dr. Jim McKee to offer you his advice about the three most useful things he didn’t learn in dental school. You can’t change the past, but you can learn from it by listening to Episode 613 of The Best Practices Show!
Episode Resources:
* Dr. McKee’s email
* Dr. McKee’s Facebook
* Dr. McKee’s social media: @jim.mckee.104
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Sign up for Dr. McKee’s Advanced Occlusion course
Check out the Chicago Study Club
Mai…
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Aug 7, 2023
612: Trouble-Free Dentistry: Unpacking Corporate Compliance Laws in the Dental Industry - Linda Harvey
Trouble-Free Dentistry: Unpacking Corporate Compliance Laws in the Dental Industry
Episode #612 with Linda Harvey
Since the pandemic, things have shifted in dentistry. Everything from infection control protocols to HIPAA laws has changed, and you need to keep up! To give you a preview of key upcoming compliance changes, Kirk Behrendt brings back Linda Harvey, founder of The Linda Harvey Group, to decode everything you need to know. Don't be the practice paying a $50,000 fine! To learn more about how you can prepare, listen to Episode 612 of The Best Practices Show!
Episode Resources:
* Join Linda on Facebook
* Learn more about The Linda Harvey Group
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about the Dental Compliance Institute
Use HIPPA-complian…
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Aug 4, 2023
611: 4 Keys to Increase New Team Member Retention - Christina Byrne
4 Keys to Increase New Team Member Retention
Episode #611 with Christina Byrne
If you want to retain great team members, you need more than a good paycheck. To help you keep more of the people you want in your practice, Kirk Behrendt brings back Christina Byrne, ACT’s Director of Operations, to share four keys to unlock what your team members truly want. When you can keep the right people, your life gets better! To learn how to get started, listen to Episode 611 of The Best Practices Show!
Episode Resources:
* Send Christina an email
* Follow ACT Dental on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Get ACT’s 3-3-3 Onboarding Resource
Main Takeaways:
Take time to thank your team members.
Have a robust onboarding and training process.
Give new…
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Aug 2, 2023
610: The 3 P’s to Avoid Burnout - Dr. Christian Coachman
The 3 P’s to Avoid Burnout
Episode #610 with Dr. Christian Coachman
How do you enjoy dentistry for 72 years? To reveal that secret, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to share the story of his father and the three things he does to keep his love for dentistry alive. If you're tired of it before 50, there's a problem! To learn how to reignite your fire and to hear how DSD can help, listen to Episode 610 of The Best Practices Show!
Episode Resources:
* Join Dr. Coachman on Facebook
* Follow Dr. Coachman on Instagram
* Learn more about Digital Smile Design
* Register for DSD Residency 1
* Subscribe to the
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Jul 31, 2023
609: How to be the Boss and a Nice Person at the Same Time - Kirk Behrendt and Dr. Barrett Straub
How to be the Boss and a Nice Person at the Same Time
Episode #609 with Kirk Behrendt and Dr. Barrett Straub
Being a boss can be difficult, but it becomes even more so when you’re trying to balance it with being nice to everyone. This is one of the hardest concepts to master, but today Kirk Behrendt brings back the CEO of ACT Dental, Dr. Barrett Straub, to tackle the topic and explain how it’s possible to be the boss and a nice person at the same time. To learn how to find the balance, listen to Episode 609 of The Best Practices Show!
Episode Resources:
* Dr. Straub’s email
* Dr. Straub’s Facebook
* Dr. Straub’s social media: @bstraub10
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Read Traction by Gino Wickman
Read Good to Great by Jim Collin…
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Jul 28, 2023
608: 17 Summers & Emotional Intelligence in Dentistry - Dr. Nader Sharifi
17 Summers & Emotional Intelligence in Dentistry
Episode #608 with Dr. Nader Sharifi
There is so much opportunity to connect, whether with your kids, your team, or your patients. But if you don't take those opportunities, time will pass you by! To help you capture those moments and make lasting connections, Kirk Behrendt brings back Dr. Nader Sharifi with tips for improving emotional intelligence, emotional intimacy, and creating better connections with the people who matter most. To learn how to slow down time in and outside of your practice, listen to Episode 608 of The Best Practices Show!
Episode Resources:
* Learn more on Dr. Sharifi’s website
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Watch Dr. Sharifi’s Master Class - Implants and RPDs: A Challenging…
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Jul 26, 2023
607: Redefining Early Orthodontic Intervention - Dr. Rebecca Bockow
Redefining Early Orthodontic Intervention
Episode #607 with Dr. Rebecca Bockow
Adults with dental problems weren’t always adults with dental problems, so what happened earlier that led to that point? Today Kirk Behrendt brings on Dr. Rebecca Bockow, a true rockstar of the dental industry, to discuss why you need to redefine early orthodontic intervention. Orthodontics is so much more than just straightening teeth—find out how it can make patients healthier in Episode 607 of The Best Practices Show!
Episode Resources:
* Learn more at Inspired Orthodontics
* Follow Dr. Bockow on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Check out Specialty Imaging: Temporomandibular Joint and Sleep-Disorded Breathing by Dr. Dania Tamimi
Learn more about…
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Jul 24, 2023
606: Tips to Improve Your Happiness as a Dentist - Dr. Erin Elliott
Tips to Improve Your Happiness as a Dentist
Episode #606 with Dr. Erin Elliott
Dentistry is an amazing career. You get to control your schedule, who you work with, your income, and your life. So, why are so many dentists unhappy? To explain why that is and what can be done about it, Kirk Behrendt brings back Dr. Erin Elliott, seminar leader from 3D Dentists, to reveal the secrets to improving happiness. Stop dreading Mondays! To create a happier practice for you, your team, and your patients, listen to Episode 606 of The Best Practices Show!
Episode Resources:
* Send Dr. Elliott an email
* Learn more on Dr. Elliott’s website
* Follow Dr. Elliott on Instagram
* Follow 3D Dentists on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about 3D…
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Jul 21, 2023
605: The Art of Data Analysis: Transform Your Dental Practice as a WHOLE and for each ROLE - Curtis Marshall
The Art of Data Analysis: Transform Your Dental Practice as a WHOLE and for each ROLE
Episode #605 with Curtis Marshall
Are you looking at an ocean of data for your practice and letting the fear of drowning prevent you from making improvements? Today Kirk Behrendt brings on Curtis Marshall of Dental Intelligence to explain the art of data analysis and how to maximize its potential. Transforming your practice as a whole and for each role doesn’t have to be complex—find out how to simplify the process on episode 605 of The Best Practices Show!
Episode Resources:
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Download the list of KPI benchmarks
Find out more about Dental Intelligence
Main Takeaways:
Data removes all emotion
Understand and track your hygien…
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Jul 19, 2023
604: Unveiling the Hidden Paycheck Breakdown – Where Does Your Team Members’ Hard-Earned Money Really Go? - Robyn Reis
Unveiling the Hidden Paycheck Breakdown – Where Does Your Team Members’ Hard-Earned Money Really Go?
Episode #604 with Robyn Reis
Do your team members feel underpaid and underappreciated? If they do, there's a way to fix that! Today, Kirk Behrendt brings back Robyn Reis, HR consultant from Bent Ericksen, to share how one conversation can change the mindset of your team, improve retention, and increase workplace satisfaction. A paycheck isn't all that you offer! To find out the best way to talk about everything your practice provides, listen to Episode 604 of The Best Practices Show!
Episode Resources:
* Send Robyn an email
* Join Robyn on Facebook
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about Bent Ericksen
Receive coaching from Robyn
Main…
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Jul 17, 2023
603: Why Freehand Direct Composites will Thrive in the Digital World - Dr. Dennis Hartlieb
Why Freehand Direct Composites will Thrive in the Digital World
Episode #603 with Dr. Dennis Hartlieb
Digital workflows are becoming more and more popular, but what happens when the results aren’t perfect? Today, Kirk Behrendt brings on Dr. Dennis Hartlieb, an expert in cosmetic dentistry, to explain why freehand direct composites are still important in an increasingly digital world. To find out how freehand direct composites can help you have happier patients and more satisfaction in your practice, listen to Episode 603 of The Best Practices Show!
Episode Resources:
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Dr. Christian Coachman’s Digital Smile Design.
Learn more about Dental Online Training.
Listen to the DOT Sharecast podcast.
Join the DOT Study C…
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Jul 14, 2023
602: Change Your Hours, Change Your Life - Courtney Dalton
Change Your Hours, Change Your Life!
Episode #602 with Courtney Dalton
Do you like working late hours, missing family time, and not having a life? If your work hours aren't working for you, it’s time to change it! To help simplify the process, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, to share three steps you can follow for the schedule you’ve always dreamed of. Change your hours, and you will change your life! To start taking control of your schedule, listen to Episode 602 of The Best Practices Show!
Episode Resources:
* Send Courtney an email
* Join Courtney on Facebook
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Main Takeaways:
Time is the new rich!
Prioritize creating a work-life balance.
Set up a scheduling agreement with your team.
Protect your sc…
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Jul 12, 2023
601: The Triple Threat: Unmasking the Struggles and Successes of Being a Mom, Entrepreneur, and Dentist - Dr. Katie Satula & Dr. Casey Dorsch
The Triple Threat: Unmasking the Struggles and Successes of Being a Mom, Entrepreneur, and Dentist!
Episode #601 with Dr. Katie Satula & Dr. Casey Dorsch
It’s incredibly tough being a mother, but when you add the extra challenges of being a dentist and an entrepreneur on top of that, it becomes even more complex. Leadership can be lonely, but to show you that you’re not alone, Kirk Behrendt brings in Dr. Katie Satula and Dr. Casey Dorsch, two members of the Dental Entrepreneur Program, who share their experiences of being mothers, entrepreneurs, and dentists. To learn from their struggles and success, listen to Episode 601 of The Best Practices Show!
Episode Resources:
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about the Wisconsin Dental Entrep…
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Jul 10, 2023
600: Solutions to the Hygiene Crisis - Dr. Sam Low
Solutions to the Hygiene Crisis
Episode #600 with Dr. Sam Low
We’re all asking how to attract hygienists. But there's another question you should be asking. How do you keep the ones you've got? To help you motivate the right hygienists who are already in your practice, Kirk Behrendt brings back Dr. Sam Low, associate faculty member of The Pankey Institute, with his insight into what hygienists truly want and the best ways to provide it. To learn how to keep your hygienists happy, listen to Episode 600 of The Best Practices Show!
Episode Resources:
* Send Dr. Low an email
* Learn more on Dr. Low’s website
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Main Takeaways:
Don't wait to give your great hygienists a raise.
Empower hygienists with CE and provide opportunities.
Add technologies that…
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Jul 7, 2023
599: Team “Never Sell” Your Practice - Dr. Criag Spodak
Team “Never Sell” Your Practice
Episode #599 with Dr. Craig Spodak
Do you ever feel like selling your practice? Whatever your reason — stop! There is probably a better option. To explain the pressure you're feeling to sell, important things to consider, and different options that are available, Kirk Behrendt brings back Dr. Craig Spodak, co-founder of Bulletproof Dental Practice and author of The Bulletproof Practice. Create a business you never want to sell! To learn how, and to learn more about the upcoming Bulletproof Summit, listen to Episode 599 of The Best Practices Show!
Episode Resources:
* Join Dr. Spodak on Facebook
* Follow Dr. Spodak on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about Bulletproof Dental Practice
Registe…
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Jul 5, 2023
598: The Truth Behind Happy Dentists - Dr. Gary DeWood
The Truth Behind Happy Dentists
Episode #598 with Dr. Gary DeWood
There is one thing even the best dentists can't help you with in your practice. That one thing is your happiness. To bring you closer to it, Kirk Behrendt brings back Dr. Gary DeWood, executive vice president of Spear Education, to reveal the secrets to becoming a happier practicing dentist. By identifying three simple things for yourself and your business, you will experience more joy in this profession. To find out what they are, listen to Episode 598 of The Best Practices Show!
Episode Resources:
* Send Dr. DeWood an email
* Join Dr. DeWood on Facebook
* Follow Dr. DeWood on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about Spear Education
Upcoming seminars at Spear Ed…
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Jul 3, 2023
597: How to Safely Reduce PPO Write-Offs Without Leaving PPOs - Dr. Tom Orent
How to Safely Reduce PPO Write-Offs Without Leaving PPOs
Episode #597 with Dr. Tom Orent
It’s impossible to reduce PPOs. That's what your friends and colleagues tell you. But it is possible — they just don't know how to do it right! To teach you how to do it safely, Kirk Behrendt brings in Dr. Tom Orent, “The Gems Guy” and CEO of Freedom Summit, to reveal his proven strategies that will free you from your “PPO hell”. To learn more about how Dr. Orent can help you and your practice, listen to Episode 597 of The Best Practices Show!
Episode Resources:
* Send Dr. Orent an email
* Join Dr. Orent on Facebook
* Follow Dr. Orent on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about Dr. Orent’s Free 4-Step System
Learn more…
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Jun 30, 2023
596: 3 Best Practices to Prevent Embezzlement - Matthew Nelson
3 Best Practices to Prevent Embezzlement
Episode #596 with Matthew Nelson
Three in five dentists experience embezzlement. Don't let it happen to you! To prevent this from happening in your practice, Kirk Behrendt brings in Matthew Nelson, a practice management analyst from the California Dental Association, with three best practices that will keep embezzlers at bay. Know the red flags and do your due diligence before it’s too late! To learn what they are and what you can do, listen to Episode 596 of The Best Practices Show!
Episode Resources:
* Send Matthew an email
* Follow Matthew on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Learn more about the California Dental Association
Protect your practice with LastPass
Main Takeaways:
Recognize the r…
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Jun 28, 2023
595: 3 Tips For Writing a Hiring Ad That Stands Out - Miranda Beeson
3 Tips for Writing a Hiring Ad That Stands Out
Episode #595 with Miranda Beeson
An ad won't fix your practice, but it can attract the right people. To draw in those awesome, future team members, your ad needs to stand out! To help you craft an eye-catching post, Kirk Behrendt brings back one of ACT’s amazing coaches, Miranda Beeson, to share three tips to write the best ad that applicants will find. Let the right people come to you! To learn how, listen to Episode 595 of The Best Practices Show!
Episode Resources:
* Send Miranda an email
* Follow Miranda on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Register for ACT’s To The Top Study Club (July 28, 2023)
Register for ACT’s To The Top Study Club (August 11, 2023)
Watch How Should a Company S…
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Jun 26, 2023
594: The Untapped Energy Goldmine Inside Every Dentist - Dr. Uche Odiatu
The Untapped Energy Goldmine Inside Every Dentist: Boost Your Life and Practice!
Episode #594 with Dr. Uche Odiatu
Do you want to enjoy more of your day, but don't have the energy? Get ready to bring it back with this episode! Today, Kirk Behrendt returns with Dr. Uche Odiatu, one of ACT’s favorite health and wellness gurus, with tips for tapping into your energy reserve through simple, actionable steps and mindset changes. If you're ready to boost your life and practice, listen to Episode 594 of The Best Practices Show!
Episode Resources:
* Join Dr. Odiatu on Facebook
* Follow Dr. Odiatu on Instagram
* Learn more on Dr. Odiatu’s website
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Register for SmileCon (October 5-7, 2023)
Listen to Bulletproof Hygiene…
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Jun 23, 2023
593:Elevate Your Dental Practice! Learn 4 Ways to Communicate and 3 Skills to Listen Better - Dr. Steve Carstensen
Elevate Your Dental Practice! Learn 4 Ways to Communicate and 3 Skills to Listen Better
Episode #593 with Dr. Steve Carstensen
Listening is the most important skill, in and out of your practice. How you listen and communicate will drive your success as a dentist and as a human being. To help you provide the best care for your patients, Kirk Behrendt brings back Dr. Steve Carstensen, co-founder of Premier Sleep Associates, with advice for improving your listening and communication skills while in the chair. To start getting more engagement from your patients, listen to Episode 593 of The Best Practices Show!
Episode Resources:
* Learn more on Dr. Carstensen’s website
* Join Dr. Carstensen on Facebook
* Follow Dr. Carstensen on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Ment…
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Jun 21, 2023
592: Why You Need a Clinical Coach - Dr. John Cranham & Dr. Noemi Cruz-Orcutt
Why You Need a Clinical Coach
Episode #592 with Dr. John Cranham & Dr. Noemi Cruz-Orcutt
In the words of Brené Brown, we weren't designed to do everything alone. We all need a little help, whether it’s from a mentor, a coach, or a teacher. To explain the differences between the three types of guidance, why you need it, and how to find the right person for you, Kirk Behrendt brings in Dr. John Cranham and Dr. Noemi Cruz-Orcutt to share their mentor-mentee relationship and how it continues to grow. To hear more about how a coach can change your practice, listen to Episode 592 of The Best Practices Show!
Episode Resources:
* Send Dr. Cranham an email
* Join Dr. Cranham on Facebook
* Follow Dr. Cranham on Instagram
* Learn more at Cranham Culp Digital Dental
* Join Dr. Cruz-Orcutt on Facebook
* Follow Dr. Cruz-Orcutt on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events S…
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Jun 19, 2023
591: 3 Ways to Foster Team Loyalty and Retention - Heather Crockett
3 Ways to Foster Team Loyalty and Retention
Episode #591 with Heather Crockett
Are you tired of high turnover in your practice? If you want to know how to retain the best people you can find, listen to this episode! Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, with three ways to help you attract the right people, earn their trust, and gain their loyalty. If you truly care about your team, show them! To learn the three things you can do to keep your team in your office, listen to Episode 591 of The Best Practices Show!
Episode Resources:
* Heather’s email: heather@actdental.com
* Heather’s Facebook: https://www.facebook.com/heather.r.crockett
* Heather’s social media: @actdental
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:…
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Jun 16, 2023
590: Tips to Avoid the Summer Slump - Adriana Booth
Tips to Avoid the Summer Slump
Episode #590 with Adriana Booth
Summer is approaching, and so is the summer slump. But it doesn't have to happen to you! To help you avoid the “slow months” in your practice, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, for ways to stay focused and boost production when every other practice is feeling stuck. Enjoy your summer while still being productive! To learn how, listen to Episode 590 of The Best Practices Show!
Episode Resources:
* Adriana’s email: adriana@actdental.com
* Adriana’s Facebook: https://www.facebook.com/adriana.booth
* Adriana’s social media: @adrimarieb
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
It All Starts with Marketing by Dr. Ann Marie Gorczyca
Main Takeaways:…
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Jun 14, 2023
589: Improving the Treatment Planning Process with Asynchronous Communication - Dr. Christian Coachman
How to Improve the Treatment Planning Process with Asynchronous Communication
Episode #589 with Dr. Christian Coachman
Episode Resources:
* Dr. Coachman’s Facebook: https://www.facebook.com/christiancoachman
* Dr. Coachman’s social media: @chriscoachman
* Digital Smile Design: https://digitalsmiledesign.com
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s
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Jun 12, 2023
588: Dropping PPOs Isn’t the Only Way to Reduce Your Write-Offs - Dr. Barrett Straub
Dropping PPO's Isn't the Only Way to Reduce Your Write-Offs
Episode #588 with Dr. Barrett Straub
Episode Resources:
* Dr. Straub’s email: barrett@actdental.com
* Dr. Straub’s Facebook: https://www.facebook.com/barrett.d.straub
* Dr. Straub’s social media: @bstraub10
* Kirk’s email: kirk@actdental.com
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
https://www.dropbox.com/s/0lixufs3cobjbrm/OUTLINE_%20%20Dropping%20PPO%E2%80%99s%20isn%E2%80%99t%20the%20only%20way%20to%20reduce%20your%20write%20offs.docx?dl=0
Main Takeaways:
It’s all about achieving balance.
Increase control so you can decrease stress and burnout.
Fill your chair and maximize the efficiency of your schedule.
Know the real reason your team compensation percentage is high.
Before…
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Jun 9, 2023
587: How to Find More Energy and Purpose in Your Days - Katrina Sanders
How to Find More Energy and Purpose in Your Days
Episode #587 with Katrina Sanders, RDH – The Dental WINEgenist
Do you want more excitement and focus from your career? Then your first step is to discover who you are. Today, Kirk Behrendt is back with Katrina Sanders, The Dental WINEgenist, to help you with the self-discovery process that will uncover the vision and mission that matters to you most. She shares her journey, advice, and the steps she took to ignite her passion and pursue her dreams. Are you ready to find joy in the work that you do? To get started, listen to Episode 587 of The Best Practices Show!
Episode Resources:
* Visit Katrina’s website
* Send Katrina an email
* Join Katrina’s Facebook
* Follow Katrina on Instagram
* Follow Tooth or Dare on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for…
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Jun 7, 2023
586: The Story of 2 Superpowers in Dentistry - Dr. Amanda Seay & Dr. Adamo Notarantonio
The Story of 2 Superpowers in Dentistry
Episode #586 with Dr. Amanda Seay & Dr. Adamo Notarantonio
Every superhero has their origin story, and so does every superfan. Today, Kirk Behrendt brings in two superheroes of dentistry, Dr. Amanda Seay and Dr. Adamo Notarantonio, the founders of imP.R.E.S. dental courses, to share how they met and what drove them to create one of the most transformational courses you can invest in. To learn more about their inspirational stories and about imP.R.E.S, listen to Episode 586 of The Best Practices Show!
Episode Resources:
* Register for ImP.R.E.S. dental courses
* Follow Dr. Seay on Instagram
* Follow Dr. Notarantonio on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Main Takeaways:
Remember that being a dentist requires a lot of hard work.
Tak…
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Jun 5, 2023
585: 6 Items You're Missing to Transform Your Day-to-Day Life - Jenni Poulos
6 Items You're Missing to Transform Your Day-to-Day Life
Episode #585 with Jenni Poulos
You make about 35,000 decisions a day. How do you sift through the things that matter? To help you get more out of your days, Kirk Behrendt brings back Jenni Poulos, one of ACT’s amazing coaches, with actionable steps you can take to change your life. With the Ivy Lee Method, “the big six”, you can transform the days in your practice, as well as your everyday life. If you're ready to start loving your days, listen to Episode 585 of The Best Practices Show!
Episode Resources:
* Send Jenni an email
* Join Jenni’s Facebook
* Follow Jenni on Instagram
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
The Myth of Multitasking by Dave Crenshaw
Main Takeaways:
Multitaskin…
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Jun 2, 2023
584: 5 Tips to Increase Productivity as a Dental Team - Robyn Theisen
5 Tips to Increase Productivity as a Dental Team
Episode #584 with Robyn Theisen
Your schedule may be full — but full of what? If your days are packed with busywork, you're not productive or profitable! So, how do you increase productivity without working harder? To find out, don't miss this episode! Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, with five tips to work smarter as a team to run a more predictable, productive practice. To learn how to get started, listen to Episode 584 of The Best Practices Show!
Episode Resources:
* Robyn’s email: robyn@actdental.com
* Robyn’s social media: @actdental
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
The Best Practices Show Episode 566 with Robyn Theisen
The Best Practices Show Epis…
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May 31, 2023
583: Public Speaking & Presentation Skills - Katherine Eitel Belt
Messages That Move People: Three Ways That Public Speaking & Presentation Skills Can Grow Your Practice or Advance Your Skills as a Dental Professional
Episode #583 with Katherine Eitel Belt
Anyone can become a better speaker — and everyone should! Public speaking is one of the most important skills you can have, especially as a business owner. To help you go from an average to fantastic speaker, Kirk Behrendt brings in Katherine Eitel Belt, founder of LionSpeak, with tips to speak better, present better, and improve how you communicate with your audience. To learn how to present messages that move people, listen to Episode 583 of The Best Practices Show!
Episode Resources:
* LionSpeak: https://www.lionspeak.net
* LionSpeak Facebook: https://www.facebook.com/LionSpeak.net
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* W…
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May 29, 2023
582: 3 KPIs To Know If Your Periodontal Protocol Is Working - Miranda Beeson
3 KPIs to Know if Your Periodontal Protocol is Working
Episode #582 with Miranda Beeson
Is your perio at zero percent? If it is, it doesn't have to stay that way! Once you create a periodontal protocol, your next step is to track a few numbers. To reveal what those key KPIs are, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, so you can understand what's working, what's not, and the countermeasures to put in place. Your perio percentage should be as high as possible! To learn how to go from zero to 60 — and beyond — listen to Episode 582 of The Best Practices Show!
Episode Resources:
* Miranda’s email: mirandabeesonicc@gmail.com
* Miranda’s social media: @actdental
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
3 KPIs to Know i…
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May 26, 2023
581: Put Your Dental Marketing to the Test - Xaña Winans
Put Your Dental Marketing to the Test
Episode #581 with Xaña Winans
You want your phones to ring, so you put out some ads. You create a brand-new website, rent some billboards, and spend tons of money on everything possible. So, why isn't it working? For that answer, Kirk Behrendt brings back Xaña Winans, founder and CEO of Golden Proportions Marketing, to explain the marketing funnel, the biggest problems dentists have in this process, and how to fix it. A new website alone will only go so far! To learn what you're missing in your dental marketing strategy, listen to Episode 581 of The Best Practices Show!
Episode Resources:
* Xaña’s email: xwinans@goldenproportions.com
* Xaña’s social media: @xanaathena
* Golden Proportions Marketing: www.goldenproportions.com
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
*…
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May 24, 2023
580: Real Value vs. Perceived Value - Dr. Christian Coachman
Real Value vs. Perceived Value
Episode #580 with Dr. Christian Coachman
For patients, it doesn't matter why you're a great clinician. What matters is that they perceive you as skilled, competent, and great. Today, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to guide you through the process of creating perceived value. Your patients aren't buying your treatment — they're buying the emotional experience that you provide! To learn how to translate your real value to perceived value, listen to Episode 580 of The Best Practices Show!
Episode Resources:
* Dr. Coachman’s Facebook: https://www.facebook.com/christiancoachman
* Dr. Coachman’s social media: @chriscoachman
* Digital Smile Design: https://digitalsmiledesign.com
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Revi…
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May 22, 2023
579: Membership Plans: Automation & Intelligence - Dave Monahan
Membership Plans: Automation & Intelligence
Episode #579 with Kirk Behrendt & Dave Monahan
Patients want dental care, but they feel that it’s too expensive. Employers want to offer dental care, but they feel that it’s too complicated. Dentists want to provide dental care, but PPOs are getting in the way. How can we solve these problems? It’s called a membership plan, and it’s the solution to providing easier, affordable, more transparent care. To explain how it works and the intelligence behind it, Kirk Behrendt brings back Dave Monahan, founder and CEO of Kleer, a platform to liberate dental care for patients and dentists. With a membership plan, everyone wins! To learn more about Kleer and the benefits of offering a membership plan, listen to Episode 579 of The Best Practices Show!
Episode Resources:
* Dave’s email: dave@kleer.com
* Mention ACT for a special offer! https://www.kleer.com/partner/act-dental
* Kleer’s Facebook: https://www.facebook.com/KleerLLC…
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May 19, 2023
578: Difficulties in Credentialing - Shelley DeGroff
Difficulties in Credentialing
Episode #578 with Shelley DeGroff
Episode Resources:
* PPO Advisors: https://ppoadvisors.com
* PPO Advisors Facebook: https://www.facebook.com/PPOAdvisorsLLC
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
PPO Advisors blog, “Case Study Shows 21% Fee Schedule increase after renegotiating PPO Contract”: https://ppoadvisors.com/case-study-shows-21-fee-schedule-increase-after-renegotiating-ppo-contract
Main Takeaways:
Credentialing is no longer a simple process.
Understand why it’s important to get credentialed.
Consider going fee-for-service and PPO in a hybrid model.
Don't go in-network with every insurance or the wrong insurance.
Understand the stacking order and the Most-Favored Nations clause.
Steer clear of NPI fraud! Y…
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May 17, 2023
577: Disease Prevention & Wine Tasting - Katrina Sanders
Disease Prevention & Wine Tasting
Episode #577 with Kirk Behrendt & Katrina Sanders
Your practice can save lives. With routine care and education, you can help patients prevent many of the diseases they present with. So, how can you make the most of this opportunity? Today, Kirk Behrendt is back with Katrina Sanders, The Dental WINEgenist, to share advice for building value to the preventive care and treatment you provide. Help your hygienists do what they were trained for! To hear more about Katrina’s course and how it can help you optimize disease prevention, listen to Episode 577 of The Best Practices Show!
Episode Resources:
* Katrina’s website: https://katrinasanders.com
* Katrina’s email: katrina@katrinasanders.com
* Katrina’s Facebook: https://www.facebook.com/katrina.sanders.948
* Katrina’s social media: @thedentalwinegenist
* Tooth or Dare social media: @toothordare.podcast
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top S…
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May 15, 2023
576: The Recall Renewal Exam - Debra Engelhardt-Nash
The Recall Renewal Exam
Episode #576 with Debra Engelhardt-Nash
For the same reasons people renew their wedding vows, you should renew your commitment to your existing patients. Their recall renewal exam is the perfect opportunity to review your progress, reaffirm your philosophy, and strengthen your relationship. So, how do you get more patients to show up? To share advice for communicating the value of recall exams, Kirk Behrendt brings back Debra Engelhardt-Nash, practice management expert and co-founder of The Nash Institute. Remember — it’s not “just” a recall exam! To learn how to reengage, reignite, and reinspire patients with a recall exam, listen to Episode 576 of The Best Practices Show!
Episode Resources:
* Debra’s email: debraengelhardtnash@gmail.com
* Debra’s website: https://debraengelhardtnash.com
* Debra’s phone number: (704) 904-3459
* Debra’s social media: @debralnash
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To…
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May 12, 2023
575: How to Calculate Your Overhead in 60 Seconds - Dr. Barrett Straub
How to Calculate Your Overhead in 60 Seconds
Episode #575 with Kirk Behrendt & Dr. Barrett Straub
If you're going to own a business, you've got to do some math! Overhead is one of the most important numbers that dentists should know, yet it’s the most neglected. To prove how uncomplicated it truly is, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to help you calculate your overhead in under 60 seconds. With ACT’s Roadmap to Practice Profitability, you can start thinking better and making the changes you need to improve your overhead. To learn where to access this free resource and start using it today, listen to Episode 575 of The Best Practices Show!
Episode Resources:
* Dr. Straub’s email: barrett@actdental.com
* Dr. Straub’s Facebook: https://www.facebook.com/barrett.d.straub
* Dr. Straub’s social media: @bstraub10
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live…
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May 10, 2023
574: Encouraging Dental Hygienists to Diagnose Periodontal Disease - Miranda Beeson
5 Strategies to Encourage Dental Hygienists to Diagnose Periodontal Disease
Episode #574 with Miranda Beeson
Hygienists are more than mouth janitors. They have the power to improve and potentially save your patients’ lives. So, why is your perio percentage still at zero? To help you improve that number, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to share five strategies that will empower and elevate your hygienists to diagnose more perio in your practice. Half the population has this disease! Let's give patients the optimal care they deserve. To learn how, listen to Episode 574 of The Best Practices Show!
Episode Resources:
* Miranda’s email: mirandabeesonicc@gmail.com
* Miranda’s social media: @actdental
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get...
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May 8, 2023
573: The Stages of Change - Jaime Taets
The Stages of Change
Episode #573 with Jaime Taets
If you own a business, you need a coach! Even coaches need their own coaches for support and guidance. Today, Kirk Behrendt brings in ACT Dental’s very own coach, Jaime Taets, CEO and founder of Keystone Group International. She shares key insights from her years in corporate culture that will help energize and unify your practice. With her model, the stages of change, you will finally understand why your team isn't on board with your plans, and what you can do to change that. To learn more, listen to Episode 573 of The Best Practices Show!
Episode Resources:
* Jaime’s website: https://jaimetaets.com
* Jaime’s social media: @jaime_taets
* Keystone Group International: https://www.keystonegroupintl.com
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review o…
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May 5, 2023
572: 4 Steps to Follow When You Lose a Rockstar Team Member - Heather Crockett
4 Steps to Follow When You Lose a Rockstar Team Member
Episode #572 with Heather Crockett
If you own a practice long enough, you will lose some great team members. How do you not freak out when that happens? To help you keep calm and carry on, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, with a four-step process to guide you through what to do, how to do it, and a better way to think when it happens to you. It’s not always horrible when a team member leaves! To learn why, listen to Episode 572 of The Best Practices Show!
Episode Resources:
* Heather’s email: heather@actdental.com
* Heather’s Facebook: https://www.facebook.com/heather.r.crockett
* Heather’s social media: @actdental
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Epi…
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May 3, 2023
571: 3 Keys to Identifying the Early High-Risk TMJ Patient - Dr. Tiffany Lamberton
3 Keys to Identifying the Early High-Risk TMJ Patient
Episode #571 with Dr. Tiffany Lamberton
About 10 million people in the world have TMD. So, why do dentists ignore this problem? We need to think better, and today’s guest helps do exactly that. Kirk Behrendt brings in Dr. Tiffany Lamberton from TMD Collective to help you understand everything joint-related, how to be fearless about treating these patients, and finding ways to connect with the right specialists. Identifying it early is the key! To learn more about this overlooked condition and what you can do to help, listen to Episode 571 of The Best Practices Show!
Episode Resources:
* Dr. Lamberton’s website: www.tmdcollective.com
* Dr. Lamberton’s LinkedIn: https://www.linkedin.com/in/tiffany-lamberton-4354aa228
* Dr. Lamberton’s Facebook: https://m.facebook.com/tmdcollective
* Dr. Lamberton’s Pinterest: https://br.pinterest.com/tlamberton2
* Dr. Lamberton’s social media: @tmd.collective
* Dr. Lamb…
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May 1, 2023
570: How Many Days Are You Working for Free? Dr. Barrett Straub
How Many Days Are You Working for Free?
Episode #570 with Dr. Barrett Straub
Every dentist is working some days for free. If you don't like the sound of that, don't miss this episode! Kirk Behrendt brings back Dr. Barrett Straub, CEO of ACT, to explain what it means to work for free, how it’s not always a bad thing, and how you can track your numbers with ACT’s Effort Quotient and PPO Roadmap. To start aligning your practice and your life, listen to Episode 570 of The Best Practices Show!
Episode Resources:
* Dr. Straub’s email: barrett@actdental.com
* Dr. Straub’s Facebook: https://www.facebook.com/barrett.d.straub
* Dr. Straub’s social media: @bstraub10
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our
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Apr 28, 2023
569: Dental Insurance Independence - Dr. Mark Murphy
Dental Insurance Independence
Episode #569 with Dr. Mark Murphy
Is insurance getting in the way of you and your patients? Do you want to get rid of it altogether? Well, stop right there! To help you avoid a disastrous outcome, Kirk Behrendt brings back Dr. Mark Murphy, Chief Growth Officer from ProSomnus, to provide five steps for a smoother transition into insurance independence. Always look before you leap! To learn the smart way to move away from insurance, listen to Episode 569 of The Best Practices Show!
Episode Resources:
* Dr. Murphy’s email: mmurphy@prosomnus.com
* Dr. Murphy’s email: markmurphy@funktionaltracker.com
* Dr. Murphy’s social media: @mtmurphydds
* Funktional Sleep: www.funktionalsleep.com
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Main Takeaways:
Take time…
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Apr 26, 2023
568: Risks and Benefits with Patients - Dr. Lee Brady
Risks and Benefits with Patients
Episode #568 with Dr. Lee Brady
Every dental procedure has risks and benefits. How well are you communicating them to your patients? If you're unsure or don't know how to get started, don't miss this episode! To empower you with risk communication, Kirk Behrendt brings back Dr. Lee Brady, director of education for the Pankey Institute and founder of Restorative Nation. She shares her insight for managing patients’ expectations, reducing fears around procedures, and helping patients take ownership over their decisions. To learn how to advocate for patients through your communication skills, listen to Episode 568 of the Best Practices Show!
Episode Resources:
* Dr. Brady’s website: https://leeannbrady.com
* Dr. Brady’s Facebook: https://www.facebook.com/drleebrady
* Dr. Brady’s social media: @drleebrady
* Restorative Nation: https://restorativenation.com
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study…
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Apr 24, 2023
567: Howard’s Best Advice for a Successful Career in Dentistry - Dr. Howard Farran
Howard’s Best Advice for a Successful Career in Dentistry
Episode #567 with Dr. Howard Farran
An A in dental school is an A in dental school. Without learning about business, you won't have a successful practice. To help you think better about the business side of dentistry, Kirk Behrendt brings in Dr. Howard Farran, founder and owner of Dentaltown, to offer some of his best advice for a successful career in dentistry. To hear Dr. Farran’s insights and to learn what dental school never taught you, listen to Episode 567 of The Best Practices Show!
Episode Resources:
* Dr. Farran’s website: https://www.howardfarran.com
* Dr. Farran’s Facebook: https://www.facebook.com/HowardFarran
* Dr. Farran’s social media: @howardfarran
* Dentaltown: https://www.dentaltown.com
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
*…
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Apr 21, 2023
566: The Keys to Effective Morning Huddles - Robyn Theisen
The Keys to Effective Morning Huddles
Episode #566 with Kirk Behrendt & Robyn Theisen
Do you dread morning huddles? Do you even have them in your office? If you've never done them, stopped doing them, or don't want to have them, it’s time to make a change! A huddle is more than just a huddle, and Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to help you have effective morning huddles that you can't live without. Huddles are the most important part of your day! To learn the right way to do them, listen to Episode 566 of The Best Practices Show!
Episode Resources:
* Robyn’s email: robyn@actdental.com
* Robyn’s social media: @actdental
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Dental Intel: https://www.dentalintel.com
Main Ta…
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Apr 19, 2023
565: Why You Need a Leadership Team - Jenni Poulos
Why You Need a Leadership Team
Episode #565 with Jenni Poulos
Whether you have a team of three or a team of 30, you need a leadership team. To reveal why you need one and what it can do for your practice, Kirk Behrendt brings back Jenni Poulos, one of ACT’s amazing coaches, with advice for building a great leadership team early in your career. Remember, you can't run a practice alone — and you were never meant to! To start creating a smarter, healthier, more aligned team, listen to Episode 565 of The Best Practices Show!
Episode Resources:
* Jenni’s email: jenni@actdental.com
* Jenni’s Facebook: https://www.facebook.com/jenni.poulos
* Jenni’s social media: @actdental
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Kolbe: https://www.kolbe.com
DiSC…
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Apr 17, 2023
564: If I Only Knew Then What I Know Now - Dr. Colin Richman
If I Only Knew Then What I Know Now
Episode #564 with Dr. Colin Richman
Your health and your time are two of the most important resources you have. Once they’re gone, they’re gone! But it’s not too late to invest. To help you protect these assets, Kirk Behrendt brings back Dr. Colin Richman, assistant professor in the Department of Periodontics at the Medical College of Georgia, to share the lessons he wished he knew in his early years of practice. To hear about the best ways to prepare for your future, listen to Episode 564 of The Best Practices Show!
Episode Resources:
* Dr. Richman’s email: richmancs@gmail.com
* Dr. Richman’s cell phone number: (404) 784-7272
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
A Philosophy of the Practice of Dentistry b…
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Apr 14, 2023
563: How To Make a Dentist’s Life Easier - David Harris
How To Make a Dentist’s Life Easier
Episode #563 with David Harris
Over your career as a dentist, the chances of being embezzled is about 70%. So, what can you do to lower that risk? To share some answers, Kirk Behrendt brings back David Harris, embezzlement expert and CEO of Prosperident, with four best practices to prevent embezzlers from stealing your time and money. Put systems in place so embezzlement doesn't happen to you! For tips to make life as a dentist a little bit easier, listen to Episode 563 of The Best Practices Show!
Episode Resources:
* Prosperident: https://www.prosperident.com
* Call Prosperident: (888) 398-2327
* David’s Facebook: https://www.facebook.com/davidharrisprosperident
* David’s social media: @davidharris9406
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
L…
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Apr 12, 2023
562: The Missing Ingredient to Team Trust - Adriana Booth
The Missing Ingredient to Team Trust
Episode #562 with Adriana Booth
Episode Resources:
* Adriana’s email: adriana@actdental.com
* Adriana’s Facebook: https://www.facebook.com/adriana.booth
* Adriana’s social media: @adrimarieb
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Traction by Gino Wickman: https://benbellabooks.com/shop/traction
Main Takeaways:
Connection, conversation, communication, and core values lead to trust.
Your core values are the foundation to develop your team’s trust.
Have regular, scheduled check-ins with your team.
Live your core values.
Quotes:
“At the root of it, we love people, and we love to help people. And I think that's most of us, especially in the dental field. We are there to help. We are there to serve. And…
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Apr 10, 2023
561: What Your Patient’s Gut Health is Telling You - Dr. Uche Odiatu
What Your Patient’s Gut Health is Telling You
Episode #561 with Dr. Uche Odiatu
There is more to gut health than probiotics, and it all starts in the mouth. Today, Kirk Behrendt brings back one of ACT’s favorite fitness gurus, Dr. Uche Odiatu, to talk about one of his favorite subjects: gut health. He passionately shares his knowledge about the microbiome, advice for engaging team members, and ways to talk to patients about this very important topic. A healthy mouth leads to a healthy gut! To learn how dentists and hygienists can help patients with whole-body health, listen to Episode 561 of The Best Practices Show!
Episode Resources:
* Dr. Odiatu’s LinkedIn: https://ca.linkedin.com/in/druche
* Dr. Odiatu’s website: http://www.druche.com
* Dr. Odiatu’s Facebook: https://www.facebook.com/UcheOdiatu
* Dr. Odiatu’s social media: @fitspeakers
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* S…
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Apr 7, 2023
560: Preventing Embezzlement in Your Dental Practice: What Every Dentist Should Know - Amber Weber-Gonzales
Preventing Embezzlement in Your Dental Practice: What Every Dentist Should Know
Episode #560 with Amber Weber-Gonzales
Almost half of all dentists will experience embezzlement in their careers. What's worse, it can happen more than once! You need safeguards in place, and Kirk Behrendt brings in Amber Weber-Gonzales, head of Prosperident’s Proactive Services Group, to share their best practices to help you protect your business. Your practice is like your patients’ oral health — be proactive and preventative to keep it healthy! To learn more about deterring embezzlement and catching it early, listen to Episode 560 of The Best Practices Show!
Episode Resources:
* Amber’s email: amber.weber@prosperident.com
* David Harris, CEO of Prosperident: (888) 398-2327
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Re…
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Apr 5, 2023
559: 7 Steps to Reduce Cancellations - Robyn Theisen
7 Steps to Reduce Cancellations
Episode #559 with Robyn Theisen
One secret to a better practice is better scheduling. When you can reduce your cancellations, you will have better days, a happier team, and become more profitable. You can do exactly that with seven essential steps, and Kirk Behrendt brings back Robyn Theisen, an amazing ACT coach, to share how to incorporate them into your office. With a few changes to your verbal skills and mindset, you can start saving more appointments! To learn how, listen to Episode 559 of The Best Practices Show!
Episode Resources:
* Robyn’s email: robyn@actdental.com
* Robyn’s social media: @actdental
* Subscribe to the Best Practices Show Podcast
* Join ACT’s To The Top Study Club
* Join ACT’s Master Class
* See our Live Events Schedule here
* Get the Best Practices Magazine for Free!
* Write a Review on iTunes
Links Mentioned in This Episode:
Previous Best Practices episodes with Miranda Beeson: https://www.youtub…
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