Everyone seems to have a nightmare story about organizational change - why is that? Surely the volume of change going on should give us plenty of ammunition for getting it right. Today’s guest is change expert Nancy Murphy and we cover a lot of ground on why most change efforts fail. It’s not because of what they do, but what they don’t do - and that is, understand and work with the emotional experience of staff going through change - especially in terms of loss and threat. Whatever the benefits of organizational change, staff have to leave behind what they know. They can easily perceive threats to their autonomy or status that make change look like a big negative. And finally - this is where Nancy comes over all Indiana Jones - change efforts leave behind bits and pieces of the old regime - what Nancy calls ‘artefacts’ - that reinforce the old ways and undermine the new. This is must-listen stuff if you’re expecting any degree of organizational change as you adjust to post-Covid work life.
Expertly produced by Glen Munoz at PodProAudio, https://podproaudio.com/