Lovin' Legacy
Lovin' Legacy
Mar 6, 2023
Dani Grant from Jam talking about Building Better Bug Reporting
Play • 25 min

I talk to Dani Grant, the CEO and co-founder of Jam about their browser-based bug reporting solution and how it improves the bug-fixing experience for all those involved in reporting, triage and development. We discuss what challenges that Jam has faced in growing their product to 15k users with a small team of just 7 people and what the future might look like.

We talk about Jira, enterprise bug tracking and continuous engineering improvement when it comes to technical debt. We talk about working as a start-up and the challenges it brings when it comes to legacy architectural decisions as well as ways of improving code quality.


JAM website

A link I like about MongoDB:) MongoDB is Web Scale


[01:23] "What we found holding us back is all of the miscommunication and back and forth. Bugs and fixes with engineers." [DG]

[02:11] "A screenshot is such a low-fidelity way to communicate something happening on the web" [DG]

[02:41] "with Jam, We try to get all of the relevant information for a developer all packaged into one link so they have all the information they need to debug right away, no back and forth needed. So it's one click to screenshot or record a video or instant replay, a bug that just happened and we grab a crop screenshot that you take plus the full screen. So all the contact you may have missed, um, plus console logs, fully inspectable network requests, and all the specs of the device and the browser and the operating system and even what your network speed was." [DG]

[04:36] "the first thing we wanted to do was just validate that this was not only a problem that we experienced as product managers at CloudFlare, but that this was a problem people experienced industry-wide" [DG]

[05:51] "we were really inspired. The story of Foursquare, the CEO bought himself a Learn PHP book, taught himself PHP to build the first version, and so we, we loved that story and, and wanted to emulate that." [DG]

[06:31] "we were very excited about the new technologies we could use to solve this problem. So we chose things like Kubernetes and GraphQL, and let me tell you that a couple years later, if there's ever any issue in our product, it is caused by one of the not boring technologies that we chose, like Kubernetes or GraphQL." [DG]

[08:08] "Boring old SQL comes to the rescue again" [RB]

[09:27] "Small team of seven. One thing we learned at CloudFlare is when something is important and you want it to go faster, it's actually better to have fewer people on it." [DG]

[10:51] "to be honest, the product managers, the support team members and the QA testers who are reporting bugs to engineers are just as frustrated. It's a communication problem, so it really has to be solved on both ends." [DG]

[12:36] "actually what we're seeing is that a lot of teams are sending jam to their customers and saying, we can't reproduce the bug you just reported. Please log it with this tool and then we'll be able to action it" [DG]

[18:07] "there's a lot of focus on engineering teams about how to, how to improve productivity, and there's a lot of talk about tooling. There's a lot of talk about collaboration with other teams. These things are awesome but I think that the bug reporting process has huge inefficiencies" [DG]

[20:02] "we realized we needed to build something that would improve the Jira experience from the inside out" [DG]

[24:00] "we feel like we're just getting started. There's so much to be done and I'm really excited about the future." [DG]

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