CX, customer reviews, and 50 cases of beer: A chat with Jay Baer
Play • 42 min

Keynote speaker, best-selling author, advisor to 36 of the Fortune 500, seventh generation entrepreneur, certified barbecue judge, divorce statistician, reformed domain squatter... Jay Baer has seen and done it all, and now he's Inside the Funnel's first ever guest! Join Jenna, Dan, and Nasser as they gleefully pick Jay's brain to reveal priceless insights into customer experience (CX), including:

  • Kansas barbecue vs. Texas barbecue
  • Why do 70% of CX initiatives fail?
  • How online reviews have become the dominant force of our age
  • Quick, clear, and kind: The three levers of CX
  • 600 haircuts, 600 questions
  • Delta Airlines and the coveted customer experience

LINKS: www.dacgroup.com | www.jaybaer.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

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