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Hire The Smile

Oculus Insights

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Discussions on human resources in veterinary practices with Oculus Insights.

Hire The Smile

Available episodes

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Hire the Smile: Simple Strategies to Help Your Practice Stand Out to Job Seekers

In this episode, Katie and Mike discuss simple strategies to help your practice stand out to job seekers – from how to write an engaging job posting to ways to ensure that your unique culture shines through the entire recruitment process. We also speak to Lee Baker from Veterinary Education Today about the excellent content we can look forward to at the VET Toronto Conference at the end of October. Writing the Perfect Job Ad Pay Applicants for Job Interviews Ways To Make Your Company Stand Out To Job Seekers Attract Talent

Leading Through Fire – How to Engage and Support Your Team Through an Economic Recession

In this episode Katie and Mike talk about ways that leaders and managers can use communication, transparency and empathy to help maintain employee engagement and trust during an economic recession. This episode’s listener question asks how to set up and maintain personal boundaries when the boss expects after-hours client and colleague communication. Links: Managing Employees During Downturn Supporting Employees In The Workplace Lead Through Tough Times 3 Ways Leaders Prevent Ab Economic Recession From Becoming A Trust Recession 3 Steps To Prepare For The Engagement Recession

Hire The Smile - Are Your Staff Quietly Quitting?

Katie and Mike define Quiet Quitting and debate whether it’s truly a new phenomenon or not. They go over the factors that seem to contribute to this new form of disengagement and talk about some strategies practices can employ to address it. This week’s Listener Question asks an excellent question about how to make a practice’s Core Values more “live” and relevant to employees’ day-to-day work lives. Is Quiet Quitting A Response To Quiet Firing? Why Quiet Quitting Is Nothing New

Hire The Smile: Using Check-in Meetings to Improve the Employee Experience

Do you know what your employees are thinking and feeling about how they are doing in their roles? When was the last time you delivered some genuine appreciation or maybe tackled some constructive feedback? Are you finding it challenging to make time for formal performance reviews? What if there was one simple trick to making all your feedback dreams come true? In this episode, Mike and Katie talk about the benefits of two-way feedback and delve into the different types of one-on-one check-in meetings. We also answer a listener question related to how practice owners can deal with the challenges and burnout relating to practice ownership. Articles Mentioned: Why People Crave Feedback and Why We’re Afraid to Give it Want Fewer Employees to Quit? Listen to Them Give Feedback Like a Coach How to Conduct Stay Interviews

Hire The Smile: Mentorship Matters in Veterinary Practice

In this episode, Dr. Mike Pownall and Katie Ardeline discuss mentorship in veterinary practice from defining what a mentor is, the benefits of having one and what qualities make a good mentor. Articles Mentioned: How Doctors Can Be Better Mentors Physician Mentorship: Why It’s Important, and How to Find and Sustain Relationships - NEJM Career Center Resources Don’t Let Mentoring Burn You Out

Hire The Smile: Hiring The Right Candidate For Your Veterinary Team with Dr. Rob Kieboom

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Oculus colleague, Dr. Rob Kieboom. Together they discuss the importance of finding the right candidate for your veterinary team and different employment processes.

Hire The Smile: Making Mistakes Count

In this episode, Dr. Mike Pownall and Katie Ardeline discuss developing a workplace culture of candour and vulnerability, otherwise known as Psychological Safety. The focus of the discussion is how reducing the fear of making mistakes in a veterinary practice is the gateway to nurturing a practice culture that is a safe place for growth and development for all. Articles Mentioned: 4 Steps to Boost Psychological Safety at Your Workplace Celebrating Errors Creates Psychological Safety In The Workplace Blame Culture Is Toxic. Here’s How to Stop It.

Hire The Smile: Managing Strengths and Weaknesses of Veterinary Staff

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how you can help manage the strengths and weaknesses of veterinary staff. To send an anonymous HR-related question to be answered on our podcast, head over to our website at https://www.oculusinsights.net/podcast Articles Mentioned To Unleash People's Strengths, Help Them Manage Weaknesses Why HR has to make staff uncomfortable before they can grow Developing Employees’ Strengths Boosts Sales, Profit, and Engagement

Hire The Smile: Finding Joy in Veterinary Practice with Dr. Stacey Cordivano

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Dr. Stacey Cordivano, an equine veterinarian, practice owner and podcast host to The Whole Veterinarian. Together they discuss the importance of finding joy and continuous learning in veterinary practice. Stay tuned for the end of the episode where we answer a listener question. Important Links: The Whole Veterinarian Ask us an HR-related question

Hire The Smile: Hiring Veterinary Staff in One of the Most Unique Areas of the World

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest, Dr. Farah Murrani, Practice Manager and Veterinary Surgeon at The Veterinary Hospital in Dubai, United Arab Emirates. Together, they discuss the process of hiring vets and what it’s like to be a practicing veterinarian in Dubai. Articles Mentioned: Why Companies Should Consider A Four-Day Workweek

Hire The Smile: From Empathy to Compassion in Leadership

In this episode, Dr. Mike Pownall and Katie Ardeline talk about the importance of empathy and compassion in leadership. We are excited to share two new segments to the podcast where we share some marketing insights, as well as answer listener questions related to HR. Click here to submit a question anonymously. Articles Mentioned Empathy Is The Most Important Leadership Skill According To Research Effective Leaders Move Beyond Empathy to Compassion

Hire The Smile: Reflecting on the World Veterinary Association Congress with Dr. Joop Loomans

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Joop Loomans to reflect on the 37th World Veterinary Association Congress in Abu Dhabi of the United Arab Emirates.

Hire The Smile: Looking Forward With Performance Reviews

In this episode, Dr. Mike Pownall and Katie Ardeline talk about the most wonderful time of the year…employee reviews. We discuss why employees dislike performance reviews, how they help employees improve, their importance to the company and how to implement them. Articles Mentioned: More Harm Than Good: The Truth About Performance Reviews This Year, Performance Management Must Become Agile

Hire The Smile: Veterinary Non-Profits with Stacy LeBaron

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Stacy LeBaron, Board Treasurer of the United Spay Alliance. The United Spay Alliance is a national animal welfare organization dedicated exclusively to promoting affordable, accessible, and timely spay/neuter services as the solution to the crisis of cat and dog homelessness. In this episode, we discuss people management in the non-profit sector vs. private practice, the shortage of veterinarians and more. Links Mentioned: United Spay Alliance Feline Fix by Five Months The Community Cats Podcast Understanding and Addressing Moral Distress

Hire The Smile: Leading Through Change

In this episode, Dr. Mike Pownall and Katie Ardeline discuss leaders who realize change is needed, how to be an involved leader and the roles leaders need to take for effective change.

Hire The Smile: HR Program Fundamentals Part Two - Core Purpose

In part two of our HR Program Fundamentals series, Dr. Mike Pownall and Katie Ardeline discuss having a core purpose in your veterinary practice.

Hire The Smile: HR Program Fundamentals Part One - Core Values

In this episode of Hire The Smile, Dr. Mike Pownall and Katie Ardeline begin the discussion of fundamental components of an HR Program, starting with core values in your vet practice.

Hire The Smile: 2022 Predictions for the Veterinary Profession

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by members of the Oculus team to share their 2022 predictions for the veterinary profession.

Hire The Smile – How Registered Veterinary Technicians Can Help Save the Veterinary Profession

In this episode, Dr. Mike Pownall is joined by Kirsti Clarida, president of the Ontario Association of Veterinary Technicians (OAVT) to discuss the importance of RVT roles in vet practices and the regulations that OAVT provides. Visit the OAVT website here Articles Mentioned: Doctors are trained to be kind and empathetic – but a ‘hidden curriculum’ makes them forget on the job

Hire The Smile: The Best Of 2021

In our last podcast episode of the year, Dr. Mike Pownall and Katie Ardeline review the most prominent articles and discussed topics on the podcast in 2021. Podcast Episodes and Articles Mentioned: 1. Hire the Smile: Redefining Burnout Podcast mentioned: Why Burnout Happens — and How Bosses Can Help 2. Hire The Smile: Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell 3. Hire The Smile: Part 2 - Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell 4. Hire The Smile: Managing Toxic Employees 5. Hire The Smile: Managing Disruptive High Performers in Your Vet Practice Article mentioned: Managing a Top Performer Who Alienates Their Colleagues 6. Hire The Smile: Step Up or Move On Article mentioned: 5 Reasons Business Owners Don't Fire Bad Employees--and 5 Bigger Reasons Why They're Wrong Firing With Compassion 7. Hire The Smile: From our Dream World to our Current Reality in Veterinary HR Artic…

Hire The Smile: The Research of Employee Engagement with Dr. Yteke Elte

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Yteke Elte to discuss employee engagement. Dr. Yteke Elte is an equine veterinarian and team leader at Utrecht University in the Netherlands.

Hire The Smile: Overcoming Leadership Burnout

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the contributing factors to veterinary practice owner burnout and provide valuable insight on what you can do to help minimize burnout.

Hire The Smile: The Great Veterinary Resignation

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the great resignation, why people are leaving their jobs and what you can do to help attract and keep staff. Articles Mentioned: Are we in a veterinary workforce crisis? The Reason Behind the Great Resignation That No One Is Talking About 2022 Canada Salary Guide | Robert Half Living wage by region

Hire The Smile: From our Dream World to our Current Reality in Veterinary HR

In this episode, Dr. Mike Pownall and Katie Ardeline discuss multiple articles surrounding transparent salaries, the average performer, mass amounts of workers quitting their jobs and more. Articles Mentioned: This Company Makes All Employees’ Salaries, Appraisals, and Promotions Public Stuck in the Middle: The Plight of Average Performers A record number of workers are quitting their jobs, empowered by new leverage This is what a profit margin squeeze looks like

Hire The Smile: Part 2 - Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell

In this episode, Dr. Mike Pownall is joined for a second episode with Dr. Tovah Caldwell to further discuss how mindfulness impacts the work-life of veterinarians. Together, they discuss three common themes developed in Tovah’s research: professional identity development, perspective taking and the mind-body connection

Hire The Smile: Managing a Toxic Boss

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to identify a toxic boss, how to address them and things leaders can do to attract and retain veterinary staff. Articles Mentioned: How to Tell Leaders They’re Not as Great as They Think They Are 10 Things Your Corporate Culture Needs to Get Right

Hire The Smile: Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Tovah Caldwell to discuss mindfulness tools for health, wellbeing, and longevity in veterinary practice.

Veterinary Business Matters: The 2021 Equine Regenerative Medicine Summit

In this podcast episode, Joop Loomans of Oculus Insights is joined by Dr. Melissa Mckee and Dr. Philippe Benoit to discuss the 2021 Equine Regenerative Medicine and Orthobiologics Online Summit. From PRP to Bone Edema, learn how the Summit assists in everyday equine vet practice and what topics to look forward to for the 2021 summit. For more information, visit www.equineregenerativesummit.com

Hire The Smile: Managing Toxic Employees

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the impact toxic employees have on the bottom line, how to deal with them and how to help them with direct feedback. Articles Mentioned Nine traits of a toxic employee It’s Better to Avoid a Toxic Employee than Hire a Superstar How to Work with Someone Who Creates Unnecessary Conflict How to Manage a Toxic Employee Productivity Hacks Slack Apple Watch – Monitoring Sleep

Hire The Smile: Is Your HR Compliant?

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the different components, processes, and benefits of completing a Human Resource Audit for your veterinary practice. Articles Mentioned: Google employees who opt to work from home may earn less than they did before

Hire The Smile: Staff Training Through Gamification with Dr. Bob Van Der Heijden

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Bob Van Der Heijden to discuss a new and exciting method of staff training called Gamification. Gamification focuses on improving team performance through online and offline activities with added game elements to encourage behavioural changes in the workplace. Learn more about our Gamification services: https://www.oculusinsights.net/staff-training

Hire The Smile: Keeping The Grass Greener On Your Side

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss what your vet practice can do to keep the team you have, rather than find new staff members by managing workload and client expectations. Articles Mentioned: The Customer Is Not Always Right: Here Are Five Reasons Why HR Wins: Iceland tested a 4-day workweek. Employees were productive — and happier, researchers say. Tour de France 2021

Hire The Smile: Why People Don’t Give Honest Feedback

In this episode, Dr. Mike Pownall and Katie Ardeline discuss why staff are hesitant to give feedback and what you can do to get employees to be more open to providing feedback. Articles Mentioned: The Courage to Be Candid How To Encourage Candid Employee Feedback: 14 Tips For CEOs The ROI of Anonymous Employee Feedback Build Your Reputation as a Trustworthy Leader Productivity Hacks: Reminder App - remind by location Regular exercise time

Hire The Smile: Rethinking Compensation

In this episode, Dr. Mike Pownall and Katie Ardeline address the unwillingness of people returning to work and the impact that minimum wage rates have on this. Following many articles, we discuss work environment, living wages, how other industry rates impact the veterinary profession and the importance of respect, stability and meaning in a job. Articles Mentioned: Those $300 pandemic checks aren’t the only reason restaurant employees might not want to go back to work What Your Future Employees Want Most What Matters More to Your Workforce than Money Dan Price announced a minimum salary of $70,000 to all of his 120 employees back in 2015. It paid off big time How poverty changes your mind-set HR Wins & Fails: Toronto E-commerce company Knix Wear raises $53-million after CEO nixes involvement of any investor who questioned her pregnancy Made-in-Canada solution: 'Hockey hub' vaccine clinics are getting the job done faster

Hire The Smile: Step Up or Move On

In this episode, Dr. Mike Pownall and Katie Ardeline discuss performance management, progressive discipline and a few helpful tips and guidelines for ending employment. Articles Mentioned: Why progressive discipline doesn’t work (and what to do instead5 Reasons Business Owners Don't Fire Bad Employees--and 5 Bigger Reasons Why They're WrongFiring With Compassion Productivity Hacks: * Blinkist * Having the ability to say NO

Hire the Smile: 5 Tips To Prepare Your Veterinary Practice To Open

In this episode, Dr. Mike Pownall and Katie Ardeline discuss five tips that will help your veterinary staff and practice as everything begins to reopen. We will be discussing leadership, communication, appreciation for staff, workload and future thinking. HR Wins & Fails: Footage reveals Ohio state senator driving during Zoom call Canada’s new entrepreneurs, ineligible for government assistance, are bearing the brunt of lockdowns goodnews_movement

Hire The Smile: Managing Disruptive High Performers in Your Vet Practice

In this episode, Dr. Mike Pownall and Katie Ardeline discuss a common challenge in many vet practices, dealing with a high performer colleague that is also disruptive or difficult to handle. We discuss tips for dealing with this type of personality, why this person is this way, and methods to ensure you are hiring people that align with your workplace culture and core values. Stay tuned for the end of the episode, where we share some productivity hacks that can make your life easier. Articles mentioned: The ‘good’ doctor: It’s time to stop treating character like an afterthought in medicine – and everywhere else Managing a Top Performer Who Alienates Their Colleagues Productivity Hacks: Pocket The Pomodoro® Technique

Hire The Smile: Employee Goals to Improve Practice Performance

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to properly set attainable soft skill and hard skill goals based on performance reviews. Articles Referenced In This Episode: Popular Goal Setting Techniques Managers Should Avoid Why We Set Unattainable Goals HR Wins: Kitchener mom's book on diversity inspired by bullied 5-year-old, who says 'all colours are beautiful' HR Fails: London, Ont., meat plant shut for 2 weeks amid COVID-19 outbreak affecting 82 workers

Hire The Smile: Making Difficult Conversations Easier

Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What Matters Most by Douglas Stone, Dr. Mike Pownall and Katie Ardeline discuss the elements of having difficult conversations and what you can do to make them easier and more effective. Fails: Federal Court approves class-action lawsuit claiming RCMP doctors sexually assaulted recruits Amazon's denial of workers urinating in bottles puts the pee in PR fiasco Wins: How Kim Ng, Major League Baseball's First Female GM, Finally Got the Top J Reddit - MadeMeSmile

Hire The Smile: Using Feedback To Your Advantage

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a leader. Following the book, Thanks for the Feedback by Douglas Stone and Sheila Heen, we discuss the three triggers that govern how we react to feedback and how to change behaviour on a surface level vs. changing your overall mindset. We also refer to the article, How Leaders Can Get Honest, Productive Feedback by Jennifer Porter where we talk about the importance of modelling the behaviour you’d like to see from your team, how to receive feedback to better ourselves and lastly, how to ask others to help you make the desired changes based on the feedback given.

Hire the Smile: A Practical Solution for Veterinary Burnout with Dr. Ivan Zakharenkov

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Ivan Zakharenkov to discuss further research on why the veterinary profession experiences severe burnout and how corporate groups buying veterinary practices can do great things for the profession. Dr. Ivan “Zak” Zakharenkov is a veterinarian and an entrepreneur committed to creating products that empower the healthcare team to live their passion. It was Ivan’s own personal journey from practicing veterinary medicine for 12 years and experiencing severe burnout that led him to explore the psychological triggers of burnout and business methodologies that veterinary organizations can apply to eliminate them. Researching this topic, Ivan obtained an MBA degree in International Healthcare Management and wrote a dissertation “Implementation of lean thinking to improve the employee experience.” Today Ivan is leading VIS, a technology company helping veterinary groups adopt a management methodology that com…

Hire The Smile: Fear Free Feedback

In today's episode with Dr Mike Pownall and Katie Ardeline, the conversation surrounds articles that discuss how sandwiching criticism between compliments is confusing and counterproductive and how voicing your good intentions can help soften how others receive negative feedback. The Simple Way to Make Giving Feedback Easier Stop Softening Tough Feedback

Hire the Smile: Redefining Burnout

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss burnout and reference the below podcast episode and article. Why Burnout Happens — and How Bosses Can Help https://pca.st/episode/5832032f-0310-426c-9fbe-969b361c6fc2 Christina Maslach has been studying the causes of burnout, and its impact, for decades. She says that, in a year when everyone feels overwhelmed and exhausted, it’s more important than ever for managers to recognize when and why employees are suffering and take steps to solve those problems. In her framework, burnout stems from not only large workloads but also lack of control, community, and/or reward and values mismatches. She notes that leaders have the ability to pull many of those levers to help their workers. Maslach is the author of The Truth About Burnout and a forthcoming book on the topic. Do You Know Burnout When You See It? http://feeds.harvardbusiness.org/~r/harvardbusiness/~3/-caHFVQIqd0/do-you-know-burnout-when-you-see-it This a…

Hire the Smile: Making Employee Performance Reviews Easy

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss a topic close to both of their hearts, employee performance reviews. The foundation of the discussion surrounds two articles, each with a different approach to employee performance reviews. For more information or to connect with us please follow us on social media or visit www.oculusinsights.net Are Peer Reviews the Future of Performance Evaluations? Why this manager put workers in charge of their own raises, career development, and reviews A wristband that tells your boss if you are unhappy

Hire The Smile: The Customer Isn't Always Right

In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right! The discussion begins with an article about customer entitlement and the effect that has on staff, drawing comparisons to the veterinary industry. The second article talks about how some overworked practices are trying to reduce the number of problem clients on their books. As always if you have any questions or would like to hear us discuss a topic please reach out to info@oculusinsights.net or visit www.advicebyoculus.com and www.oculusinsights.net Articles: Practices using pandemic to shed problem clients – report The Customer Is Not Always Right Book: Setting the Table: The Transforming Power of Hospitality in Business

Hire The Smile: Our 2021 Human Resource Wishlist

In this episode, Dr. Mike Pownall and Katie Ardeline discuss their Human Resources Wishlist for 2021 in lieu of a Year in Review of 2020. Let us know your thoughts! As always please reach out to us at info@oculusinsights.net or on all of our social media channels. www.oculusinsights.net https://www.facebook.com/OculusInsights https://www.instagram.com/oculusinsights

Hire The Smile: Getting Ahead with Appreciation

In this episode, Dr Pownall and Katie Ardeline discuss gratitude and appreciation and how it can help employees to focus on what matters, according to behavioural experts. They talk about the value of gratitude and having a culture of Thank You! Wins and Fails Articles: Building a Better Workplace Starts with Saying “Thanks” The science behind gratitude at work O.C. Tanner’s Global Culture Report: How pats on the back can improve workplace culture

Hire The Smile: Developing Resiliency In Veterinary Medicine

In today's episode, Katie Ardeline and Dr. Mike Pownall talk about developing resiliency in veterinary medicine. They introduce a new service, Advice by Oculus, which provides online, personal, performance coaching and business advisor sessions that are convenient, accessible, and confidential for the veterinary profession. Please reach out to us on social media or at info@oculusinsights.net with any questions or ideas! Wins and Fails Articles: How to train for resilience To Build Grit, Go Back to Basics

Hire The Smile: Responsible Leadership

In this episode, Dr Mike Pownall and Katie Ardeline discuss articles surrounding responsible leadership. If you have any questions or topics you would like discussed please reach out to info@oculusinsights.net or reach out on social media. Articles: 4 Reasons Emotionally Intelligent Leaders Impact the Bottom Line Today’s Leaders Need Vulnerability, Not Bravado Heavy drinking, sex tapes, and a pyramid scheme: Yelp insiders speak out about the company's high-pressure sales culture

Hire the Smile: The Need for Employee Engagement for a Successful Veterinary Practice

In this episode, Dr Mike Pownall and Katie Ardeline discuss employee engagement and the value of surveying your employees for a successful veterinary practice. As always, they close out the episode with their discussion of “Wins and Fails” If you have any questions at all please reach out to our social media channels or email info@oculusinsights.net Wins and Fails Articles: 49% of Canadians are considering quitting their job – here's why Rescue Dog Helps Save Endangered Whales By Sniffing Out Their Poop as a Conservation Canine When More Is Not Better: Overcoming America's Obsession with Economic Efficiency

Hire The Smile: COVID-19

COVID is returning with a bit of a vengeance, the second wave is real. In this episode, we talk about a few articles that discuss how COVID-19 is impacting employee engagement and work environments. If you have any questions at all, please email info@oculusinsights.net or message us on social media. Articles: 4 in 10 workers 'less motivated' since COVID-19 crisis What we really need is employee DISengagement | The Context Of Things Wins and Fails: Shut Up and Work: Covid Gag Rules Leave Everyone in the Dark This Company Is Laying Off Employees Via Text Message Ted Lasso - https://www.youtube.com/watch?v=3u7EIiohs6U

Hire The Smile: What Makes A Great HR Program with Kathrin Siemer

I met Kathrin Siemer at one of our Oculus Summits in Europe around 8 or 9 years ago. One of the themes of that Summit was HR. It was such a pleasure to meet someone who shared the interest that I had for taking great care of the people that we work with. At the time she was the practice manager for a rapidly growing equine practice in Germany. I was able to visit the practice 3 years ago and I was so impressed at how their people first attitude helped propel their growth. When I found out that Kathrin started her own coaching business I knew we had to have her on the podcast. I hope you enjoy her insights on what makes a great Human Resource program. https://www.kathrin-siemer.de/ https://www.tierklinik-luesche.de/

Hire the Smile: Begin With Trust; Your People Are The Top Priority

In this episode, Dr. Mike Pownall and Katie Ardeline discuss two articles pertaining to trust, empathy and caring for your people. Everything Starts with Trust What would Bill Campbell do? Visit www.oculusinsights.net or email info@oculusinsights.net if you have any questions about anything we have discussed or anything pertaining to your veterinary practice.

Hire The Smile: The Impact of Current External Factors On How We Manage

Welcome to episode 5 of Hire the Smile, the podcast where we discuss human resources for veterinarians. In this episode, Katie and Mike are joined by Sue Armstrong of Oculus Insights as they discuss how many of the external factors we are facing now impact how we manage the people we work with. Also, we dig into our Human Resources Wins and Fails. The articles discussed in today's episode are: U.S. Employee Engagement Hits New High After Historic Drop Why Examining Employee Experience Strategies is a Must During Uncertain Times COVID-19 is evaporating casual connections and why that’s bad CultureLab Podcast Against the Rules with Michael Lewis

Hire The Smile: Leadership Burnout

In this episode Dr Mike Pownall and Katie Ardeline discuss combatting leadership burnout, the Oxygen Mask Theory and how developing practices to deal with challenges and enhance your emotional well-being will help you avoid burnout and combat future threats. These theories are discussed at length in these articles: Why COVID-19 is aggravating leadership burnout This Is The Best Way To Avoid COVID Burnout Any questions at all or topics you would like to hear covered in future episodes please reach out to info@oculusinsights.net

Hire The Smile: Management Truths And The Biggest Lie In HR

In this episode Dr Pownall and Katie Ardeline have a discussion surrounding these two articles: 4 Things My New Manager Did That Caused Me To Quit The biggest lie in HR - People leave managers not companies - Culture Amp Blog Followed by their renowned "HR Wins and Fails" If you have any suggestions on topics you would like to hear covered please reach out on social media or email info@oculusinsights.net

Hire The Smile: Micromanagement and Trust

In this episode, Dr Mike Pownall and Katie Ardeline of Oculus Insights continue their bi-weekly conversations surrounding Human Resources. Today they discuss two articles focusing on micromanagement and trust and close with their renowned "HR Wins and Fails". Enjoy! The Ultimate Guide To Micromanagers: Signs, Causes, Solutions Do You Really Trust Your Team? (And Do They Trust You?)

Hire The Smile: Conversations About Human Resources In Veterinary Practice

Join Dr Mike Pownall and Katie Adeline, of Oculus Insights, for their Human Resources series "Hire the Smile". These episodes will be conversations about Human Resources with a focus on veterinary practices and discussions of recent articles in the news. Each episode will close out with HR wins and fails from around the globe. Here are the articles referenced in this episode: Job Interviews Don't Work How To Design A Better Hiring Process

Veterinary Business Matters: Life As An Entrepreneur

In this episode, Mike Pownall DVM MBA talks about his life as an entrepreneur. The format answers questions that were submitted to him after his presentation at the virtual Global Veterinary Career Summit. Here are the links to books referenced in this episode: The E-Myth Revisited: Why Most Small Businesses Don't Work And What To Do About It Good To Great: Why Some Companies Make the Leap And Others Don't Nine Lies About Work

Oculus COVID-19 Resilience Guide: People At Work

In this episode, Dr. Mike Pownall and Katie Ardeline have their regular exchange surrounding Human Resources where they discuss two recent articles and talk about some HR wins and losses. Here are the links to this week's articles: Why Working Four Days And Getting Paid For 5 Could Be A Reality Post-Covid 19 Employee Burnout: The Biggest Myth

Oculus COVID-19 Resilience Guide: Veterinary Business Education

In this episode, Mike Pownall DVM MBA and Joop Loomans DVM PhD, both partners in Oculus Insights, discuss business education for veterinarians. They touch on the value of business education as well as the logistics of learning during the COVID-19 pandemic.

Oculus COVID-19 Resilience Guide: What We Are Learning About Telemedicine In Veterinary Medicine

In this episode, Dr Mike Pownall talks to Dr Scott Bainbridge of Dundas West Animal Hospital and Dr Saye Clement of the Carling Animal Hospital about their experience implementing and using telemedicine in veterinary practice.

Oculus COVID-19 Resilience Guide: Working From Home, Sick Leave & HR Wins And Fails

In this episode of the Veterinary Business Matters Podcast join Mike Pownall DVM, MBA and Katie Ardeline, CHRP from Oculus Insights as we discuss some Human Resources subjects that are especially important to veterinary practice owners and managers today. We delve into the subjects of employees working from home, a veterinary leadership success story and a proposal from the government of offering 10 days sick leave to employees. We also review our wins and fails in HR from the past couple of weeks. Enjoy.

Oculus COVID-19 Resilience Guide: Securing your Veterinary Practice from Digital Intruders

In today's episode, Dr Mike Pownall talks with Jesse Reiter, President and CEO of Reflex Integrated Inc., a leading provider of specialized IT services for veterinary hospitals. They centre their conversation around ways to secure your veterinary practice from digital intruders. Find out more www.reflexint.co

Oculus COVID-19 Resilience Guide: Melanie Barham DVM MBA

In this episode, Mike Pownall DVM MBA welcomes Melanie Barham DVM PMP MBA Candidate, a friend and colleague, who is doing some amazing things with and for veterinarians. Together they discuss, among other things, the DVM Project and the Global Veterinary Career Summit

Oculus COVID-19 Resilience Guide: How To Prepare To Have Conversations With Your Staff

In this episode, Katie Ardeline and Sue Armstrong, of Oculus Insights, take the podcast on a Human Resources and Coaching tangent. Together they discuss how leaders can prepare to have conversations with their staff during this COVIS-19 crisis.

Oculus COVID-19 Veterinary Resilience Guide: Compassionate Leadership with Colleen Best

In this episode, Dr Mike Pownall had the opportunity to speak with Colleen Best, a colleague and previous guest to the podcast. Together they discuss compassionate leadership and it's importance while running a veterinary practice with special focus given to how we can be compassionate leaders during this COVID-19 pandemic.

Oculus COVID-19 Veterinary Resilience Guide: Turning the Tables with Katie Ardeline and Guest Speaker, Dr. Mike Pownall

In this episode, the tables are turned and Dr. Mike Pownall becomes the guest. Regular guest and Oculus Insights Human Resource Specialist, Katie Ardeline talks to Dr. Pownall about his experience owning and running a vet practice during the COVID-19 crisis.

Oculus COVID-19 Veterinary Resilience Guide: Grief and Frustration with Katie Ardeline and Sue Armstrong

In this episode, Dr Mike Pownall, Katie Ardeline and Sue Armstrong discuss 2 articles, listed below, surrounding how to help employees deal with frustration and grief during COVID-19 crisis. How to Help Employees Deal With Frustration During COVID-19 That Discomfort You’re Feeling Is Grief

Oculus COVID-19 Veterinary Resilience Guide: Coping With The Chaos Of COVID-19 with Dr. Marie Holowaychuk

In this episode, Dr. Mike Pownall talks to Dr. Marie Holowaychuk. It is Dr. Holowaychuk's mission to increase awareness about mental health and wellbeing within the veterinary profession. Marie dedicates her time and energy to spreading the word regarding wellbeing and inspire veterinary professionals to make lasting changes in their lives. She shares her knowledge and personal practices to help veterinary professionals cope with the chaos of COVID-19. Webinar: Coping with the Chaos of COVID-19 http://www.marieholowaychuk.com/

Oculus COVID-19 Veterinary Resilience Guide: Talking Telemedicine with Adam Little

In this episode, I talk with Adam Little DVM about telemedicine in veterinary practices during this global pandemic. Dr.Adam Little works at the intersection of accelerating technologies and veterinary medicine. His career has spanned areas of focus ranging from artificial intelligence to telemedicine to connected devices. Dr. Little is the co-founder of Future Pet and they recently launched GoFetch Health, a subscription healthcare service, which provides owners with the most affordable and convenient way to access vet care by partnering with local veterinary practices. Visit their website here for more information https://www.health.gofetch.ca/

Oculus COVID-19 Veterinary Resilience Guide: Susie Elliot of Royal Canin

In this episode, I talk with Susie Elliot, Digital Sales Specialist with Royal Canin Canada. We talk about how e-commerce can help improve customer compliance, drive client loyalty and improve the customer experience through convenience.

Oculus COVID-19 Veterinary Resilience Guide : Finances with Robert Magnus

In this episode, I talk finances with fellow Oculus Insights founder, Robert Magnus DVM, MBA. Dr.Magnus has a passion for financials and he talks us through the current programs available in the USA during the COVID-19 crisis.

Oculus COVID-19 Veterinary Resilience Guide: Coaching Your People Through a Crisis with Katie Ardeline and Sue Armstrong

In this episode, Mike Pownall DVM MBA, Katie Ardeline BA CHRL and Sue Armstrong BA, CPCC, ACC reference and discuss an Article by Brenda Steinberg and Michael Watkins about Coaching Your People Through A Crisis. The article gives a great framework for discussion around how leaders can help their staff during these unprecedented times.

Oculus COVID-19 Veterinary Resilience Guide: Marketing During The COVID-19 Crisis with Alyssa Rubenstein, Daniel MacDonald and Heather McPherson

In today’s episode, we are joined by Alyssa Rubenstein of Oculus Insights, Daniel MacDonald, CEO and owner of Trackable Revenue and Heather McPherson, marketing manager for McKee-Pownall Equine Services to discuss marketing your veterinary practice during the COVID-19 crisis. We touch on whether to increase or decrease your marketing efforts, areas to grow and areas to maintain, the tone and messaging of your marketing and some tips that may impact your efforts.

Oculus COVID-19 Veterinary Resilience Guide: A Human Resource Discussion with Katie Ardeline Surrounding The COVID-19 Crisis

In episode 4, Dr Mike Pownall and Katie Ardeline of Oculus Insights discuss current business articles surrounding the COVID-19 crisis. From the research they have done, they discuss practices that businesses have adapted and leading your team and in this unprecedented time. Below are the links to the articles discusses in this episode: How Crisis Will Define Your Employer Brand The Corona Virus Crisis Doesn’t Have To Lead To Lay-Offs Please let us know if there is anything you would like to discuss in future episodes.

Oculus COVID-19 Veterinary Resilience Guide: Coaching In Unprecedented Times With Sue Armstrong

As part of the Oculus COVID-19 Resiliency Guide for veterinarians today I am speaking with Sue Armstrong BA, CPCC, ACC. Sue is an executive coach and part of the Oculus team. We talk about what executive coaching consists of and the value of coaching for our veterinary practices. In today's episode, Sue guides us, as leaders within our practice, on how to be there and show up for our team during this time of crisis.

Oculus COVID-19 Veterinary Resilience Guide: Saving Cash

Welcome to the second episode in our COVID 19 Veterinary Resilience Guide Podcast Series. In this episode, Mike Pownall DVM, MBA is joined by Robert Magnus DVM, MBA, principal partner at Oculus Insights and Sheila Stork, CVT. Both Bob and Sheila have extensive experience in the veterinary industry with special focus on operations and they experienced and excelled through the recession of 2008. Today we are going to talk about how we can maximize cash on hand in your veterinary practice right now.

Oculus COVID-19 Veterinary Resilience Guide

In this episode, Mike Pownall DVM MBA and Oculus team members Joop Loomans DVM PhD, Katie Ardeline BA CHRL, Sue Armstrong BA, CPCC, ACC and Alyssa Rubenstein come together to discuss and offer tips on dealing with the current situation surrounding COVID-19 in your veterinary practice. They bring insights from across the globe on business, leadership, human resources and marketing.

Human Resources for Veterinarians

I am pleased to welcome Katie Ardeline to the Veterinary Business Matters podcast, brought to you by Oculus Insights. Katie is a Human Resources specialist and is part of the Oculus team, she and I will be chatting monthly about current issues in HR and how they apply to veterinary practices. Oculus Insights is a strong believer in putting people first, so our monthly discussions will be interesting for any veterinary practice owner, or manager interested in having an outstanding workforce. Here are the two articles we discussed during the podcast. 4 Factors Driving Record-High Employee Engagement in U.S. Worker burnout is real. Here’s how to spot it.

Dr Tracy Walker - Allegheny Equine

I had the pleasure of meeting Dr. Tracy Walker of Allegheny Equine Veterinary Service at the European Oculus Business Management Summit last fall. Over the three days of the Summit, I became more and more impressed at the incredible business she has built in a rural part of the USA. Typically, we hear of struggling rural practices that face so many challenges. It was a breath of fresh air hearing how Dr. Walker has built a growing practice that would be the envy of any practice owner. I had to chat with her on the podcast to celebrate a great business. I hope you enjoy hearing her story of building an exciting growing practice.

Cal Lai From My Pet Doc and Ask.Vet

I had the pleasure of participating in a panel discussion with Cal Lai of My Pet Doc and Ask.Vet on the subject of Artificial Intelligence in veterinary medicine. I was very impressed in his vision and creativity in terms of how technology and vet med meet. I knew I had to chat with him and I’m so glad I did. I am sure you will enjoy our conversation. We discuss his company Ask.Vet, as well as being an entrepreneur in the vet space and his thoughts on the future of veterinary medicine.

Katie Ardeline BA, CHRL

In today's episode, I sit down with Katie Adeline to discuss a topic that is near and dear to both of us.... the hiring process. Katie Ardeline is a Human Resources professional with over 10 years’ experience in the Equine and Small Animal veterinary industry. Katie graduated from the University of Toronto in with a Bachelor’s Degree in 2003, and then completed a post-degree Human Resources Management certificate program at Mohawk College, culminating in the acquisition of her Certified Human Resources Leader (CHRL) designation. Katie’s role at Oculus sees her working with a wide variety of clients and audiences in various capacities. She presents and conducts workshops on numerous aspects of HR Management including Employee Engagement in a variety of venues, including numerous Equine Business Management Summits in both North America and Europe. Katie is skilled providing HR support in various capacities, from consulting and customized support of targeted stand-alone initiative…

Dr. Karen Bolten

In today's episode I talk with a good friend, Dr. Karen Bolten. Today, Karen shares her story of selling her equine practice to pursue her degree in business. Dr. Bolten is a large animal veterinarian, with a main focus on equine, especially equine dentistry. She founded Myrtle Beach Equine Clinic in 2010, and during that time discovered that she truly enjoyed the business management side of the field, that it spoke to many of her strengths and interests. She chose to sell her practice in 2018 to pursue a full education in business and is currently double majoring in Business Management and Marketing. On the business side, she is interested in finding solutions for small-scale large animal practices that have difficulties in producing a reasonable profit, which is the situation she found herself in as a practice owner in a rural area.

Be a Better Negotiator

In this episode Dr. Mike Pownall talks to Dr. Robert Magnus about the Negotiation Workshop coming up in Chicago next month from July 28-31. You negotiate all the time, but you probably know very little about the strategy and psychology of effective negotiation. This 3-day workshop will draw on current research in management and leadership to give you a deep understanding of negotiations and will help you master the processes and strategies to excel at them. Your Instructors Gail Berger MEd, PhD Gail received her Ph.D. in Management and Organizations from the Kellogg School of Management, Northwestern University. She also holds an M.Ed. in Administration and Supervision from Loyola University and a B.A./B.S. in Psychology and Elementary Education from Boston University. She has blended her background in education, business and psychology to create a powerful approach to team building, leadership development, and executive coaching. Robert P. Magnus DVM, MBA Robert Magnus is an acco…

Reinventing Your Veterinary Business Strategy

Dr. Joop Loomans and Dr. Mike Pownall of Oculus Insights discuss Reinventing Your Veterinary Business Strategy. Go on a journey to reinvent your veterinary business! The veterinary marketplace is quickly being disrupted by large veterinary corporates that own an increasing number of practices. Working for one of these companies in a more traditional 8 – 5 job seems appealing to a lot of young veterinarians. Can your business continue to be veterinary owned in a way that is appealing and sustainable for the next generation of veterinarians? This full-day workshop will give you a strong and evidence-based understanding of how to update the clunky old-school business models that drive many existing practices. Learn more by viewing the event information sheet here, or click here to sign up today

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