Driving Innovation Through the Supplier Experience with Quentin Roach and Costas Xyloyiannis
Play • 59 min

Many business leaders have added an emphasis on 'experience' in their approach to management. There is user experience, customer experience, and - from a procurement and supply chain perspective - a supplier experience. Each one of these needs to be understood and fostered before the associated relationships can live up to their full potential.

In this episode, based on a Dial P for Procurement livestream, Quentin Roach, Senior Vice President of Supply Chain & Chief Procurement Officer at Mondelez International and Costas Xyloyiannis, CEO and Co-founder at HICX, join Supply Chain Now Co-hosts Kelly Barner and Scott Luton to discuss the supplier experience from both the buy-side and technology provider perspectives.

- Where friction is most likely to exist in the corporate procurement process, how companies can reduce it, and why most procurement teams are probably overthinking what they need to do first

- Whether or not the Pareto Principle (the 80/20 split) is still a valid methods for segmenting the supply base

- How the fast moving consumer goods space (FMCG) was affected by consumer demand changes in 2020, and how Mondelez International's brands have been able to adapt (Oreo, Wheat Thins, Ritz and more)

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