Bryan Kaplan joins us to talk about the importance of having systemized processes for your residential construction business. Bryan specializes in the residential sector, mainly catering to residential contractors, and with his 20 years’ experience in the industry, he consults contractors on implementing effective systems to streamline their work. Too often, residential building is a chaotic enterprise both for contractors and their clients, but taking into consideration Bryan’s six core pillars, the process can run much smoother and even eliminate the possibility of dissatisfaction on both sides of the relationship. For him, it is all about coaching contractors to temper their emotions and manage client expectations to avoid disappointment and having to over-compromise when things don’t work out as planned. Our guest also talks about helping his clients to see themselves and their businesses as they are and then guiding them to make tangible improvements, because, he argues, business success is scientific. Tuning in, listeners will also hear Bryan’s informed opinion about the usefulness of construction software, the importance of gaining experience, the slippery slope of crediting money back, and why knowing your numbers is non-negotiable.