Today on the show we have Diana De Jesus, Customer Success Manager Strategist at Catalyst.
In this episode, Diana shared her advice on how to break into and land a role in customer success, sharing tips she took personally to do so. We then talked about support-driven growth, what it is, where it works best, and how you can apply it.
We also discussed how customer support and customer success can best work together and why Catalyst has customer support as a part of their customer success team.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.