Call Center Struggles
Play • 1 hr 24 min

This week Steph and CoolBlkNerd dial it back and talk about their time working in call centers before entering into more formal technical roles. From what we learned about ourselves to what we learned about the people we worked with, we tackle our past with open eyes and a sense of humor.

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03:30 - Hopping back on the passion planner with Steph
05:00 - Anxiety 1, CoolBlkNerd 0
08:00 - All technical, all the time
10:30 - Feeling motivated to experiment
11:00 - Changing your mental script
18:00 - Show Meat - Our history with call centers
23:00 - How the call center taught us what kind of people we DON’T want to work with
27:00 - Cussin’, fussin’, and apologies
31:00 - Sneaking onto other teams to make a little progress
36:00 - Unassigned seating and dirty habits
39:00 - Why everyone needs to work in a customer service role or sales position
45:00 - Getting off the script
47:00 - Having to dumb it down
50:00 - Experiencing socioeconomic discrimination in the call center
52:00 - Understanding everyone doesn’t have ambition
57:00 - Struggling to study while at work
1:07:00 - The low-expectations that gets placed on employees
1:11:00 - “Am I crazy for thinking this is a bad job?”
1:17:00 - The beauty of screen time on the iPhone
1:20:00 - How will we become cooler nerds this week?

Social Media
Twitter - @coolestnerdpod
IG - @coolestnerdsintheroom
Email -
Steph on Twitter - @StephandSec
Madblkman on Twitter - @Madblkman


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Intro/Outro produced by @chaisnuclear of the Tin Clock Productions

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