Advice from a Call Center Geek!
Planning for the Needs of Your Call Center- Infrastructure, Customer Journey, and Employee Engagement
May 22, 2020 · 16 min
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How should you spend budget dollars on your call center? What should you prioritize and "fix"?

In this Episode we take you through the thinking of how we set our call center outsourcing business up.  When we had limited dollars, what did we prioritize and what should you now prioritize with your limited budgets.

For us we only invest in three main tenants of our call center:
Infrastructure
Customer Journey Solutions
Employee Engagement

See why we do that and how it can help you think through what's important in your call center.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

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