Advice from a Call Center Geek!
The TRUTH about AI and the Call Center in 2020
May 13, 2020 · 18 min
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Most companies are lying to you about what AI can do in your call center.

In this episode, we look at what AI can and cannot do in 2020.  With many companies looking to have or visualize your customer experience, AI and the dream of a robot talking to your customers will start to permeate in the minds of many corporate executives that may be detached from the actual call center.

In this episode, we give a truthful opinion on what Ai can do today, how you can utilize it, and what to avoid.

There are a lot of untruths going on with alto of "AI" Providers there really are just giving you cooler chatbots and IVR's.

After this episode, you will have the knowledge to understand where AI stands in the call center of 2020 to make good decisions and the future technology of your call center.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

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