In this episode of "Advice from a Call Center Geek!" we have our first guest interview! We took some time with call center adviser, consultant (broker..shhh not too loud) Fred Shadding. Fred has over 30 years of experience in the call center operations and consulting business.
Topics of discussion include:
Interesting discussion on the call center industry as a whole.
Contact information for Fred Shadding:
Founder & Chief Adviser
TSG Solutions, LLC / The Call Center Source
Office: 240-696-4111 Mobile: 301-537-1528
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