Advice from a Call Center Geek!
A Conversation with Contact Center Consultant-Adviser Fred Shadding
Mar 9, 2020 · 36 min
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In this episode of "Advice from a Call Center Geek!" we have our first guest interview!  We took some time with call center adviser, consultant (broker..shhh not too loud) Fred Shadding.  Fred has over 30 years of experience in the call center operations and consulting business.

Topics of discussion include:

  • What is the difference between a call center consultant and broker.
  • Pricing and quality of centers around the globe.
  • When should you outsource, when should you stay in house.
  • What functions are being outsourced more rapidly.
  • How do you determine what centers are best for specific clients.

Interesting discussion on the call center industry as a whole.

Contact information for Fred Shadding:
Founder & Chief Adviser
TSG Solutions, LLC / The Call Center Source
Office: 240-696-4111 Mobile: 301-537-1528

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

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