Twitter, Facebook, Instagram, WhatsApp.....
Do you have a digital plan for these "newer" channels?
In this episode of the "Geek" we talk about the importance of servicing customers on these channels, how to be proactive instead of reactive then it comes to social listening and best practices for digital customer service programs!
Your customers are using these channels and they are talking about you. Its time for a plan to engage and delight in the digital world!
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.