In this episode on the Geek, we recorded a live supervisor round table discussion with 5 of our call center supervisors. All have years of call center supervisors and coaching experience. This includes Peggy B, an OIC (Officer in Charge) here at Expivia with over 30 years of supervisory experience. This was an unscripted conversation on topics such as:
What tips would you give a new supervisor?
What are some daily operational tips you can give?
How to handle reps that are "not into it"
If you are in any kind of call center management it will be a really cool and inciteful episode to listen to!
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
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