Advice from a Call Center Geek!
Call Center Workforce Management (WFM) 101
Nov 7, 2019 · 19 min
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In Episode 44 of Advice from a Call Center Geek!, we take a look at how you improve your WFM and how to staff appropriately in your call center.

If you have any interest in how a WFM manager does their job or how you can do a staffing model in your contact center, this episode is for you!

Take a look at the Expivia Staffing Calculator here:
expiviausa.com/staffing-calculator

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.



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