With fall upon us and many listeners starting to think about 2020 budget and outsourcing possibilities, we thought it would be a good time for an episode to discuss the pros and cons of call center outsourcing.
What is right for you? Are you looking to cost savings, technology upgrades or an overhaul of your CX, we talk through if staying internal or outsourcing is right for your organization!
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.