Advice from a Call Center Geek!
9 Ways to Improve your Call Center Coaching
Feb 20, 2019 · 19 min
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In this Episode of the Geek we talk about 9 ways to improve your call center coaching techniques:

  1. Coach off the Floor
  2. Be Specific
  3. The Tone is the Message
  4. Tie Goals
  5. Let your Reps Give Feedback
  6. Role play
  7. Redefine Goals
  8. Understand Expectations
  9. Re-Monitor

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