The question that is now being asked in the call center industry is Whats Next? Should we stay with our work at home model, move all our agents back home, or should be do both and be a hybrid center moving forward.
In Episode 73 of "Advice from a Call Center Geek!" we look at these options and our host Tom Laird discusses what he will be doing in his 500 seat call center outsourcing company Expivia.
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
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