HR and dealing with corrective actions in the call center can be a very challenging issue. In episode 72 we talk about how to deal with issues that arise with your call center workforce in both the brick and mortar and at-home model.
We help you with coming up with policies that match your culture, how to create a progressive discipline policy, and give you some real examples on how we work with agents to try to negate any on floor issues.
Please check out the "Advice from a Call Center Geek!" FB Community here:
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.