Accelerate Your Performance
42: Focus on Service Excellence
Sep 23, 2019 · 18 min
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Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room. 

This episode addresses questions, such as:

  • How can leaders build a culture around service?
  • What 3 tactics does Donna Kirby recommend for applying service excellence in your organization?
  • How are the employee experience and customer experience intertwined? 


Recommended Learning:Hiring for the Right Fit, Ideas for Recognizing Your Employees, What Gets Recognized Gets Repeated


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