Hospitality Daily Podcast
Josiah Mackenzie
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Stay informed and inspired to delight people and grow your business with short, daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
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1 hour ago
The Power of Branding in Hospitality: Lessons From an Accidental Hotel Owner - Brigette Harenda, B&Co.
I'll never forget the first time I heard our guest today, Brigette Harenda, President of B&Co. It was about a decade ago, and she was at a conference recounting the story of creating the Iron Horse Hotel - which I found fascinating because she became a hotel owner almost by accident during the Great Financial Crisis of 2008 - and has created hit after hit in hospitality since then.
In this episode, you'll learn why you should care about branding, why it's much more than you might think it includes - and the process she uses to help hospitality providers create a brand and guest experience that stands out, creates loyalty, and inspires people to tell others - all of which, of course, helps your business thrive.
This episode is brought to you with support from *Sojern*. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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1 day ago
Why Art and Creativity Matters in Hospitality Today - Teresa Muk, Swire Hotels
How can art and creativity transform travel and guest experiences? Teresa Muk, Head of Brand and Strategic Marketing at Swire Hotels, joins us to answer this question today.
Teresa joined us yesterday to discuss a recent activation they're doing across their hotels, and I wanted to bring her back on the show to talk more about this topic that presents an opportunity for all of us.
* Learn more about the 'Encounters Across Cultures' activation at The House Collective by Swire Hotels
* Listen to Teresa discuss this: Encounters Across Cultures: How We Combined Art, Technology & Travel - Teresa Muk, Swire Hotels
* Follow Teresa on LinkedIn
* Follow Teresa on Instagram
This episode is brought to you with support from *Sojern*. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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2 days ago
Encounters Across Cultures: How We Combined Art, Technology & Travel - Teresa Muk, Swire Hotels
I love how art can enhance hospitality and the travel experience, and in this episode, Teresa Muk, Head of Brand and Strategic Marketing at Swire Hotels, explains the latest activation they've done at their luxury hotel collection, The House Collective.
The project we're discussing today is called 'Encounters Across Cultures', and it's being hosted in four cities: Hong Kong, Shanghai, Chengdu, and Beijing. It features artists using biometric data to create music and art that reflect each city's character. These installations will be displayed in The House Collective's hotels through early next year to showcase the blend of art, technology, and culture and celebrate the return of travel post-pandemic.
I found this quite impressive and think it will inspire you to think about how art can play a role in the way you provide hospitality.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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3 days ago
How We Create Nature-Focused Hospitality Experiences - Scott LaMont, EDSA
Study after study is showing travelers today want nature-focused hospitality experiences, but how exactly do you design and create these? Joining us today to answer this question is Scott LaMont, CEO of EDSA, a firm that focuses on creating these around the world. In this episode, you'll hear about landscape architecture, something called "deconstructed hospitality" and how this can look through a case study of a project they did recently. There are lessons here for all of us about how to design exciting new experiences for our guests.
* Follow Scott on LinkedIn
* Learn more about EDSA
* Learn more about Naviva, a Four Seasons resort
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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4 days ago
She Has (More Than) A Deal: What I've Learned Empowering Others Through Hotel Investment - Tracy Prigmore
Tracy Prigmore is a hotel owner, operator, and developer. You may know her from She Has a Deal - which includes a pitch competition but is much more.
In this episode, you’ll hear about Tracy's recent conversations with hospitality leaders, the importance of fostering mentor relationships, overcoming barriers in the industry, taking calculated risks, the power of peer learning, and the importance of financial literacy.
From her personal story to her work today, Tracy will get you fired up by what can happen when we work together in hospitality.
* Follow Tracy on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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4 days ago
Unlocking Revenue, Performance, and Potential in Hospitality - Thibault Catala
If you’ve created a great hospitality business, you should make as much money as you can because that will fund everything else you do - from designing and delivering a great guest experience to paying your teams well to allowing you to expand and serve more people.
To help you understand some of the opportunities here, we’re going to learn from Thibault Catala, who started his career in revenue management at companies such as Four Seasons and IHG before moving into investment management and advisory work as the co-founder and Chief Operating Officer of Vertell Asset Management.
In this episode, you’re going to learn about the opportunity in revenue management and strategy today, the role of operations in hospitality, optimizing your tech stack, the surprising northstar metric to track for high performance - and much more.
* Follow Thibault on LinkedIn
* Learn more about Catala Consulting
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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5 days ago
Taking Care of the People Caring for Others - Nathan LaGrange, Oasis Rest International
My parents work in ministry, and I grew up in a home where I always saw them giving to others. Something I've been thinking a lot about recently is how to take care of the people in our world who take care of others. It turns out there was someone in the Hospitality Daily community, Nathan LaGrange, who cares deeply about this.
Nathan is the Executive Director of Oasis Rest International, and he and I had the chance to connect recently to discuss this and what he's doing at Oasis. In this episode, you'll hear more about this - and what he's learned about taking care of the people who take of others in our world.
* Connect with Nathan on LinkedIn
* Learn more about Oasis Rest International
* Watch our conversation on YouTube for bonus content on this topic
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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6 days ago
The Problem With Marriott and Hyatt - Adam Wallace
A lot of the most creative elements of hospitality have been damaged by those who don’t recognize the value of branding and providing distinctive hospitality - but this actually might create an opportunity for you.
In this episode, Spherical Founder and CEO Adam Wallace explains what he has seen over the past few decades working with some of the most innovative hotel brands and the opportunity he sees for all of us to stand out, be different, and succeed today.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 21, 2023
Democratizing Hospitality: How We Can Make Independent Lifestyle Hotels Profitable, Efficient, and Accessible to More People - Rami Zeidan, Life House
How can hotels provide unique, reliable experiences to more people while remaining profitable?
Joining us today to answer that question is Rami Zeidan. Rami drew from his experience in investment banking and hotel development at companies such as Deutsche Bank, Starwood Capital Group, and Sydell Group to found Life House in 2017 after spotting an opportunity that many hospitality entrepreneurs were missing - and that was to empower hotel owners to run profitable independent hotels through technology and streamlined operations.
A lot of people talk about this, but few execute this in as comprehensive way as Rami and his teams do - and in this episode, you’ll see this as we cover everything from his personal motivation to start the company to the role of real estate in hospitality to thinking as a “product designer” to the opportunity he sees to make transformative hospitality accessible to more people.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 20, 2023
Revitalizing Places: How Hospitality Can Be A Catalyst for Community Change - Kara Bartelt, The Hoxton Downtown LA
Can hotels be more than just a place to stay? Can hospitality become a driving force for the renewal of places and catalysts for community engagement? Join us as we explore this with *Kara Bartelt*, General Manager at *The Hoxton, Downtown LA.*
In this conversation, you'll hear what it looks like to provide hospitality and contribute to revitalization on many different levels. You'll learn about the power of adaptive reuse of historic buildings and how projects like these are reshaping places like downtown Los Angeles and benefiting local economies and cultures.
Kara invests a lot of time into thinking about and acting as a catalyst for change in this area, and you'll learn a lot about the potential here for all of us.
Links:
* Follow Kara on LinkedIn
* Learn more about The Hoxton, Downtown LA
* Listen to our other episodes on community
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 19, 2023
Billion-Dollar Mindset: Navigating Today's Hospitality Investment Landscape - Richard Fertig, Stomp Capital
*Richard Fertig* is the Founder and Chief Investment Officer of *Stomp Capital* and in this episode, shares the lesson that billionaire investor Steve Schwarzman shared with him when he was the first person recruited into Blackstone's Alternative Asset Management group early in his career.
You'll hear what's going on in the investment landscape today, thoughts on mitigating risk and identifying opportunities, stories of anticipating market trends and creating value in investments, as well as what might be ahead for the hospitality industry.
This show is not investment advice, and in full disclosure, I'm an investor in Stomp Capital's fund, but I've learned so much from Richard over the years and think you'll find his observations insightful wherever you are in the hospitality ecosystem.
Links:
* Follow Richard on LinkedIn
* Learn more about Stomp Capital
* Visit Richard's YouTube channel
* Read: How a former globe-trotting hedge fund manager now provides bespoke hospitality
* Listen: Sparking Creativity through Travel: The Power of Inspiration
* Listen: What I Learned Traveling Europe
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 18, 2023
Uniting for Impact: The Creation of the Women in Hospitality Leadership Alliance - Rachel Humphrey
In this episode, Rachel Humphrey, founder of the Women in Hospitality Leadership Alliance and principal at DEI Advisors, delves into her diverse career journey, from being a trial lawyer to transitioning to the hospitality industry.
You'll learn about the importance of collaboration among mission-driven organizations in hospitality, how alliances can amplify efforts and achieve greater results, and the power of diversity in creating representative leadership within hospitality today.
* Learn more about the Women in Hospitality Leadership Alliance
* Follow Rachel on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 17, 2023
Working With The LeBron James Family Foundation and Saira Hospitality to Empower Communities - Kevin Osterhaus, Graduate Hotels
Lots of hospitality providers talk about serving their community, but few go as far as the organizations we're going to be talking about today: Saira Hospitality, the LeBron James Family Foundation, and Graduate Hotels.
In this episode, you'll hear from Graduate Hotels president Kevin Osterhaus about a project they did together and the opportunity it shows.
* Listen to our other episode with Kevin: Investing in Education: The Graduate Academy Program
* Listen to more of our episodes on community here
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 16, 2023
Palisociety: The Power of Proprietor-Led Hospitality - Jorgan von Stiening, Palisociety
How does Palisociety, the rapidly growing lifestyle hospitality company, create a distinctive and inviting experience for its guests?
This episode with Jorgan von Stiening, President of Palisociety, delves into the company's journey from its inception, including its "proprietor-driven" approach that reflects the taste and style of its founder and CEO, Avi Brosh.
In this episode, you will learn about the company's focus on small, neighborhood-centric hotels, attention to detail in design and guest experience, and strategies for creating a non-pretentious yet sophisticated and welcoming environment, which has been a key to their success.
Disclosure: Palisociety hosted me in Los Angeles for one night to research and create this story
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 15, 2023
Boosting Morale with Fun: The Impact of Wellness Wednesdays at Cameo Beverly Hills
We met Amy Salvago earlier this year when she explained the "Wellness Wednesday" program they have at the Cameo Beverly Hills, a Remington Hotels property.
I recently went back to the hotel to meet with Amy and her team, and in this episode, you'll hear a bit more about this program and what the impact has been. I think you'll be as inspired as I was by what providing something like this could do for your teams.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 14, 2023
Building Booking.com: Lessons In Culture, Innovation, And Global Growth from Behind The Scenes - Lou Zameryka
Booking.com is one of the most powerful companies in hospitality today, and the story of how it got started and grew has lessons for all of us - wherever we are in the hospitality and travel ecosystem.
Lou Zameryka was an early employee and eventual Director of Global Accounts for the company, where he led the efforts to engage with the world's biggest hotel brands.
In this episode, he shares the fascinating story of Booking's growth and evolution. You'll hear about the company's origins and learn how it capitalized on the opportunity it saw and navigated the challenges of rapid growth. Lou shares his experiences from the early decisions that shaped Booking's path to developing its distinctive culture of experimentation and data-centric decision-making. You'll hear about the importance of identifying and leveraging tailwinds in business, creating win-win situations in negotiations, and fostering a productive and innovative company culture.
This episode provides a behind-the-scenes l…
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Nov 13, 2023
How We Set Up New Team Members for Success - Joanna Dodaro Johansen, citizenM
Would you like to set up your new team members for success from the very start? In this episode, *Joanna Dodaro Johansen*, head of people experience for *citizenM hotels* in the US, explains how she thinks about this and does this with her teams.
* Follow Joanna on LinkedIn
* Learn more about citizenM hotels careers
* Listen to our other episode with Joanna: Leading People Experience at citizenM Hotels
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 12, 2023
What Guests Are Looking For In Luxury and Hospitality Today - Bill Walshe
Today, we're learning from Bill Walshe, the former CEO of Viceroy Hotel Group, who today is helping others in hospitality as a board member, strategic advisor, and keynote speaker. In this episode, you'll learn about the word that defines luxury and hospitality for people today...and the three factors that will affect the success of any hospitality experience today.
* Follow Bill on LinkedIn
* Visit Bill's website
* Watch Bill's Ted talk: A Roadmap of Pride
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 11, 2023
Investing in Outdoors-Focused Hospitality - Matt Mering, Outbound Hotels
In this episode, we're learning from Matt Mering, the Executive Vice President of Hospitality at Waterton. Matt shares the origins and development of Outbound Hotels, a nature and adventure-focused lifestyle portfolio. We explore the investment opportunities in the hospitality industry and how Waterton's experience in multifamily real estate has positioned them well to invest in hospitality. Tune in to learn more about the intersection of investment and outdoor-focused hospitality and travel.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 10, 2023
Investing in Education: The Graduate Academy Program - Kevin Osterhaus, Graduate Hotels
In this episode, Kevin Osterhaus, the President of Graduate Hotels, explains the Graduate Academy program, a best-in-class offering that allows team members to pursue undergraduate degrees paid for by Graduate Hotels.
Kevin shares examples of team members pursuing university certifications related to their roles within the organization, highlighting the company's commitment to employee education. Tune in to learn about the investments Graduate Hotels has made in education and the positive impact it has had on both people and the business.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 9, 2023
Leading People Experience at citizenM Hotels - Joanna Dodaro Johansen, citizenM
In this episode, *Joanna Dodaro Johansen*, head of people experience for *citizenM hotels* in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world.
Joanna discusses their approach to recruiting, hiring, and daily practices that encourage a culture of celebrating individuality. She emphasizes the importance of employee experience in shaping the guest experience and the success of the business.
* Watch the video: Let your talents travel
* Follow Joanna on LinkedIn
* Learn more about citizenM hotels careers
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 8, 2023
What It Will Take To Win Today: Advice for Hotel Owners, Brands, and Management Companies - Anthony Melchiorri
In this episode, Anthony Melchiorri discusses the state of the hotel industry and the interconnected relationships between owners, real estate investors, brands, and management companies. He emphasizes the challenges faced by the industry, such as rising costs and the importance of working together, along with the need to balance profit-making with preserving the soul of the industry. Anthony highlights the significance of strong relationships between these stakeholders and the impact they will have on the future of the industry. Finally, he addresses the absence of senior leadership in the brands and the changes needed in the ecosystem. Listen to gain insights on the current state and potential future of the hotel industry!
* Learn more about Anthony
* Learn more about Anthony's book, Show Up
* Follow Anthony on LinkedIn
* Follow Anthony on YouTube
* Listen to Anthony's podcast with Glenn Haussman, No Vacancy
Thanks to Willis and the team at The Algonquin Hotel for hosting…
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Nov 7, 2023
The Story Behind Mint House: Pioneering a New Kind of Stay - Christian Lee, Mint House
In this episode, we're learning from Mint House CEO Christian Lee about the story behind their tech-forward hospitality company, whose board and investors include former chief executives from Four Seasons, Disney, Club Med, Starwood Hotels, St. Regis Hotels, JBG Smith, and Travelocity.
Christian shares his unique global perspective and how it has shaped his career in hospitality. You'll hear what sets Mint House apart, the trends they are tracking, and the creative approaches they are taking to build their brand.
If you're interested in hospitality trends, business strategy, or innovative approaches to building a new brand, this is a must-listen episode.
Disclosure: Mint House hosted me in New York for one night as I created this story
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 6, 2023
Empower Yourself: Insights from Wall Street - Trica Jean-Baptiste
If you care about hospitality, why should you care about finance and Wall Street?
To answer that question, I went to Wall Street in New York and met with Trica Jean-Baptiste, Founder and CEO of Morgensheer Hospitality, who has a fascinating career that started in hospitality, PR, and media and has evolved into her current work as a capital connector - someone at the heart of the investment world in hospitality today.
In this conversation, you'll learn about how Trica built and evolved her career in hospitality, and we also talk about the world of finance in hospitality and why all of us should learn about it.
* Learn more about Morgensheer Hospitality
* Follow Trica on LinkedIn
* Buy Trica's book: Operation Reset: A Guide to Reinvent Your Career in Any Economy
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospita…
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Nov 5, 2023
Why (And How) We're Creating a "Deconstructed Resort" - Tanner Cummings, Thin Spaces Hotel Company
Tanner Cummings is creating a "deconstructed resort" based on an old Celtic concept of "thin places" - the notion of heaven meeting earth.
In this episode, you'll learn how he and his wife Melissa drew from their background of ministry and caring for others into the opportunity they had to create a radically different kind of hospitality business in northern Georgia. You'll learn how they also draw from their career experiences in technology and e-commerce to build this business, how they think about design, and what's been helpful from a personal development standpoint.
* Learn more about the Thin Spaces Hotel Company
* Learn about the Cypress Micro Resort
* Follow the Cypress Resort on Instagram
* Follow Tanner on Instagram
* Follow Tanner on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality…
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Nov 4, 2023
Never Stop Learning - Fernando Vives, NH Hotel Group
Fernando Vives is the Chief Commercial Officer of NH Hotel Group, and one of the biggest takeaways I had from our conversation is the need to never stop learning. In this episode, you'll learn why he encourages us to live with a learner's mindset and stay curious to succeed in hospitality today.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 3, 2023
The Hotel Culture I Experienced That Cared For People, Enabled Innovation & Earned Media Attention - Adam Wallace
Everyone wants to be innovative, create something remarkable, and provide memorable hospitality - but what does that take....really?
Getting to know our guest today, Adam Wallace, over the past 15 years has shown me the answer to that question is culture.
Early in his career, Adam worked at his family's hotel in New York, getting national media coverage for the innovative community building they were doing - and today runs Spherical, a hotel marketing agency with a client roster that's a who's who of the most exciting brands in hospitality today.
In this episode, you'll learn about the hotel that was far ahead of the curve on innovation in hospitality - but more importantly, what was behind all that innovation and the lessons about providing hospitality that are timeless and applicable to your work today.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke…
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Nov 2, 2023
How To Attract More Of The Right Guests with Data and AI - Gina Lambright, Sojern [Sponsor Bonus]
Are you looking to attract more travelers to book a stay with you and enhance their experience when they do? If so, you'll love this episode because we're learning from *Gina Lambright*, VP of Marketing at *Sojern*, a SaaS-based travel marketing platform powered by AI and machine learning.
Gina shares insights on how hospitality providers can use data to drive direct bookings, increase campaign ROI, and build long-term loyalty. You'll learn about the importance of owning and managing data well, the benefits of personalized marketing, and how Sojern is working with clients to drive results.
* Follow Gina on LinkedIn
* Learn more about Sojern
* Download the report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Bra…
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Nov 2, 2023
Beyond Sustainable: How America's First "Carbon Positive" Hotel Shows What's Possible For The Planet (And Profits) - Jon Buerge, Urban Villages
Populus is going to be the first carbon-positive hotel in America when it opens in Denver in 2024, which basically means it leaves the planet in a better place than before it existed because it's removing carbon dioxide (C02) emissions from the air.
In this episode, we’re going behind the scenes with the developer of the incredible project, Jon Buerge of Urban Villages, to hear all about how it got started and the opportunity it presents for all of us in hospitality.
* Follow Jon on LinkedIn
* Learn more about Urban Villages
* Learn more about the Populus from Studio Gang and dezeen
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Nov 1, 2023
Think Big: What I Learned As Expedia's CMO (And Beyond) - Melissa Maher
*Melissa Maher* helped build Expedia over 20 years into one of the biggest companies in the world as its Chief Marketing Officer. In this episode, you'll hear the career and leadership lessons she learned through that experience - as well as how she planned and navigated her transition into the work she's doing today.
* Watch Melissa's interview with DEI Advisors on her career journey
* Follow Melissa on LinkedIn
* Learn more about Pinnacle Enterprises Group
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 31, 2023
How To Apply Creativity To Stand Out In Hospitality - Stefan Merriweather, The LINE
Stefan Merriweather is Head of Creative for The LINE hotels, and today, we're learning from him about everything from developing new projects to collaborating with artists to empowering team members.
After listening to this episode, you're going to be inspired to use art, design, and creativity as a powerful way to delight your guests and grow your hospitality business.
* Follow Stefan on LinkedIn
* Follow Stefan on Instagram
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 30, 2023
Charge Confidently and Give Generously - Bill Walshe
Whether you're still working on your budgets for the year ahead or have those all done, our guest today has advice for what it will take to succeed over the year ahead. Bill Walshe is the former CEO of Viceroy Hotel Group, and today, he's helping others in hospitality as a board member, strategic advisor, and keynote speaker. In this episode, you'll learn the two titles Bill wants you to have - as well as how you need to think about balancing bold pricing with generosity.
* Follow Bill on LinkedIn
* Visit Bill's website
* Watch Bill's Ted talk: A Roadmap of Pride
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 29, 2023
Inspiring Change Through Hospitality - Jeff Stanford, Stanford Inn
In this episode, we delve into the transformative hospitality and strong convictions of Jeff Stanford, co-owner (with his wife Joan) of the Stanford Inn in Mendocino, California. They are not just passionate about providing a great guest experience; they're committed to promoting plant-based eating, local travel, and a connection with nature. Join us as we explore how the Stanfords are using their inn as a tool to inspire positive change in the world.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 28, 2023
Unlocking Human Potential: The Power of "Healthspan" in Hospitality - Lou Zameryka
In this episode, Lou Zameryka discusses his transition from being an early leader at Booking.com and building that business to focusing now on health, wellness, and longevity. You'll hear about the importance of health and wellness in unleashing human potential, along with insights on how you can lead a healthier and more fulfilling lifestyle. But it doesn't stop there - stay tuned to learn the concept of "healthspan" - and the unique opportunity hospitality providers have in moving wellness from a vague buzzword into enabling real transformation.
Follow Lou here on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 27, 2023
Show Up - Anthony Melchiorri
Anthony Melchiorri started his hospitality career working at an Embassy Suites in Kansas and then worked his way up to becoming one of the most successful hotel general managers in New York City.
Throughout that journey, he discovered some practical things that allowed him to show up for himself and for the hotels and people he served. Then in 2012, he landed a deal with the Travel Channel that led to him hosting nine seasons of the hit show, Hotel Impossible, where he gave millions of people a front-row seat to what it takes to turn around struggling hospitality businesses.
Anthony drew from those experiences to write his recent best-selling book, Show Up: The Five Steps to Getting Out of Your Own Way, which I found to be so compelling that I flew from California to New York to sit down with him to discuss what he's learned about leadership and success in hospitality and beyond.
* Learn more about Anthony
* Learn more about Anthony's book, Show Up
* Follow Anthony on LinkedIn…
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Oct 26, 2023
Opening Hotels Well: Top Lessons Learned From Kimpton, Two Roads & Hyatt - Jorge Treviño
A new opening sets the tone for a hotel's success for years to come - so what does it take to do it right?
I can't think of someone better to answer this question than *Jorge Treviño*, who, in his first role dedicated to this, opened up 44 hotels for *Kimpton* - before opening countless others as executive vice president at *Two Roads Hospitality,* and his most recent role as Senior Vice President of Openings and Operations for *Hyatt*.
In this episode, we cover everything from what's at stake during the opening to what he learned about opening hotels for Bill Kimpton to best practices anyone can use during this process. Even if you're not opening a new property now, I learned a ton about providing hospitality well in this episode that I think you'll enjoy.
* Follow Jorge on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identi…
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Oct 25, 2023
What It Takes to Operate at Peak Personal Performance - Melissa Maher
In this episode, Melissa Maher, Founder and CEO of Pinnacle Enterprises Group, shares her insights on what it takes to be a successful leader today - drawing from her experience as Expedia's former Chief Marketing Officer.
* Follow Melissa on LinkedIn
* Learn more about Pinnacle Enterprises Group
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 24, 2023
Make More Money (And Increase Guest Satisfaction) with "Bionic Revenue Management" - Fernando Vives, NH Hotel Group
In this episode, *Fernando Vives*, Chief Commercial Officer at *NH Hotel Group,* discusses the evolution of revenue management from the earliest days to the opportunity today, something he calls "bionic revenue strategy" - which is all about combining the best of human intuition with the power of artificial intelligence.
Listen to learn how this approach is revolutionizing pricing strategy in hospitality and increasing customer satisfaction by creating a more personalized guest experience.
* Follow Fernando on LinkedIn
* Learn more about NH Hotel Group
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 23, 2023
Hotel Tech 101: How It All Fits Together (And How It Will Evolve) - Ira Vouk
In this episode, we're learning from Ira Vouk, a former hotel operator and technology company founder turned industry advisor and educator.
Ira's viral illustration of the hotel tech stack gained widespread attention recently, and today she breaks down the key components and their connections - as well as gives her advice for shopping for technology and where technology is headed.
* See Ira's illustration of the hotel tech stack here
* Follow Ira on LinkedIn
* Visit Ira's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 22, 2023
The Real Scoop Behind Hospitality Daily - Josiah Mackenzie x Zach Busekrus / Behind The Stays
*Zach Busekrus* has one of the best hospitality podcasts I've come across: *Behind the Stays. *As its name suggests, he gets the backstory of some of the coolest people in hospitality and does a deep dive into how they built what they built.
That's why I was thrilled and honored when he reached out and asked to do a story on Hospitality Daily - the inside story of everything that led up to it, the opportunity I see here for all of us, and where we're going.
I've never shared this much detail on all the stuff behind the scenes. Zach graciously allowed me to share our conversation here on the Hospitality Daily Podcast in this episode. Enjoy!
* Listen to the original episode on Behind The Stays
* Learn more about Behind The Stays
* Visit the Behind The Stays YouTube channel
* Follow Zach Busekrus on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of…
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Oct 21, 2023
Enabling Deep, Meaningful Conversations Through Hospitality - Margaret Lefton, Yours Truly Hotel
In this episode, *Margaret Lefton*, Creative Director at *Yours Truly*, shares the importance of deep, meaningful conversations - a foundation of hospitality - and how you can create environments that are conducive to this.
* Follow Margaret on LinkedIn
* Listen to our other episodes with Margaret:
* How We Turned Our Hotel Into a Community Hotspot
* How I Stay Creative And Fight Burnout
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 20, 2023
How We Turned Our Hotel Into A Community Hotspot - Margaret Lefton, Yours Truly Hotel
How can you turn your hotel into a community hub that drives business from both locals and people visiting your city?
In this episode, you'll hear from *Margaret Lefton*, Creative Director at Yours Truly, a hotel in Washington, DC, about the practical ways they did this.
* Follow Yours Truly on Instagram
* Follow Margaret on LinkedIn
* Listen to our other episode with Margaret: How I Stay Creative And Fight Burnout
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 19, 2023
How We Balance Rapid Growth With Innovation - Eli Sokol, citizenM Hotels
In this episode, Eli Sokol, Vice President of Development and Investment at citizenM Hotels, shares the unique business model of citizenM and how they maintain momentum while staying innovative.
From their "asset-heavy" approach to working with companies like Meta, to technology and urbanism, Eli shares insights on what growth in hospitality can look like in a rapidly changing world.
* Follow Eli on LinkedIn
* Learn more about citizenM
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 18, 2023
The Best Best Western Hotel: How We've Won the M.K. Guertin Award 14 Years In A Row - Michelle Duffy, Best Western Plus Novato Oaks Inn
In this episode, we learn from *Michelle Duffy*, the general manager of the *Best Western Novato Oaks Inn*.
Michelle shares her secrets to winning the prestigious M.K. Guertin Award 14 years in a row, making her hotel the only Best Western out of over 2,000 to achieve this feat. Learn how Michelle's strategies and dedication have led to exceptional guest satisfaction ratings, employee retention, and business success.
* Follow Michelle on LinkedIn
* Learn more about Best Western Novato Oaks Inn
* Learn more about Reneson Hotels (the owner/operator of the Best Western Novato Oaks Inn)
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 17, 2023
Culture and Leadership Lessons from the "Thinker In Residence" Professor on the Road - William Murray
In this episode, *Dr. William Murray*, an associate professor in the School of Hospitality, Food, and Tourism at the University of Guelph, shares his experience as a "Thinker in Residence" for one of Canada's most innovative hotel brands. We hear his observations and insights on culture, service, and providing remarkable hospitality.
* About William (0:59)
* The "Thinker in Residence" program (2:47)
* Access that enables this (5:21)
* What he is hearing and learning (8:35)
* How to study culture (17:06)
If you'd like to hear more from William:
* Listen to his podcast
* Follow him on LinkedIn
Listen to our other episodes on culture here.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 16, 2023
The Netflix Challenge & Lessons in Building Diverse, Effective Teams - Michelle Jensen Session
A little while back, Netflix ran a competition to improve its algorithms — the technology that suggests new movies and TV shows it thinks you'll like. Everyone expected the top data scientists to dominate the Netflix challenge. But they didn't...
In this episode, we learn from *Michel Jensen Session* about the surprising lessons behind the Netflix challenge, the importance of diversity, understanding cultural differences, and the significance of conversations for successful leadership in hospitality.
Michelle brings a wealth of strategic planning, leadership, and stakeholder engagement expertise. If you're inspired by our discussion and see potential synergies, Michelle welcomes you to connect on LinkedIn and explore collaborative opportunities.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 15, 2023
How I Am Empowering People in Hospitality - Stacia Harvey-Randall, Black Women of Hospitality
In this episode, we learn from *Stacia Harvey-Randall*, the Director of Human Resources at the *Whitley Hotel* (an HEI Hotels property) and the co-founder of *Black Women in Hospitality*.
Stacia empowers those around her by helping them see opportunities in hospitality and overcome barriers. We discuss self-care and mental health in hospitality and the importance of this in leadership.
* Follow Stacia on LinkedIn
* Learn more about Black Women in Hospitality
* Follow Black Women in Hospitality on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 14, 2023
The Inside Story of How Hilton Built Hampton Inn’s “Hamptonality” Culture - Eleanor Erickson & Phil Cordell
In this episode, we learn from two hospitality leaders, Eleanor Erickson and Phil Cordell, about the importance of culture in creating a thriving hospitality business and how they did that at Hampton Inn - a Hilton brand.
Eleanor, a former general manager with Hampton Inn, shares her career journey early in the discussion, and then Phil - Hilton's global head of lifestyle brands and new brand development - joins the conversation to discuss the key elements of creating a culture that drives business success.
This episode is a masterclass in building a strong hospitality culture filled with insightful advice and plenty of laughter. Tune in and get inspired to empower your people and achieve your goals in the hospitality industry.
* Follow Phil on LinkedIn
* Follow Eleanor on LinkedIn
* Visit Eleanor's website
* Listen to our other episodes with Eleanor
* Listen to our other episodes on people and culture
Join in the conversation on this episode on the Hospitality Daily Link…
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Oct 13, 2023
Breaking Barriers to Innovation in Hospitality Today - Calvin Tilokee, Lighthouse
Calvin Tilokee has fascinated me for years. He's been named a top influencer in hospitality, the mastermind behind the Instagram comedy account @revparblems, followed by tens of thousands of people who enjoy the memes and hilarious videos he creates that often go viral.
But that's just one side of his life. Calvin is also an experienced revenue leader for hospitality companies in major markets like New York and just recently cofounded a new strategic advisory firm, Lighthouse.
In this episode, you'll learn about the challenge he saw that led him to start this company - and some eye-opening insights about what might be holding your company back from providing the innovative hospitality it could be.
* Follow Calvin on LinkedIn
* Learn more about Lighthouse
* Ally of the Month: Calvin Tilokee (hertelier)
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespok…
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Oct 12, 2023
How We Created An Award-Winning Boutique Hotel Management and Development Company - Meg Kennedy & Rob Blood, Lark Hotels
Lark Hotels is an award-winning boutique hotel management and development company, and in this episode, we hear from their founders - partners in life and in business - Meg Kennedy and Rob Blood - about their fascinating story of getting started in hospitality, the career opportunities this industry provides, expressing creativity through hospitality - and much more.
* Follow Meg on LinkedIn
* Follow Rob on LinkedIn
* Lark Hotels website
* Follow Lark Hotels on Instagram
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 11, 2023
Creating A Culture of Belonging To Enable Consistent Individuality - Bill Walshe
Do you want to attract talented people, and not only keep them in your organization but keep them happy and effective in delighting your guests and customers?
Our guest today, *Bill Walshe*, is a global hospitality leader and the former CEO of The Viceroy Hotel Group. Today, he’s helping others in hospitality as a board member and strategic advisor - and in this episode, you’ll learn why belonging is the key to success today, and how you can transform your culture to create an environment where everyone feels like they can truly belong.
* Follow Bill on LinkedIn
* Visit Bill's website
* Watch Bill's Ted talk: A Roadmap of Pride
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 10, 2023
The Hospitality Mentality: Your Key To Delighted Guests And Internal Fulfillment - Josh Liebman
Are you looking to exceed your guests' expectations and create unforgettable experiences through hospitality? What if you could do this in a way that not only improves the lives of the people you’re serving but makes your own life better and creates opportunities for you and those working with you?
If you want to know the answers to these questions, stick around, because today we’re getting a masterclass from *Josh Liebman* on what he calls “The Hospitality Mentality” - which is also the name of his book that is coming out soon.
Josh is a seasoned hospitality professional with a background that includes working for renowned theme parks such as Disney and Universal, as well as consulting for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, Waldorf Astoria, and many more.
In this episode, we dive into what the Hospitality Mentality means, including practical strategies for anticipating guest needs, personalizing guest experiences, turning c…
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Oct 9, 2023
Passion-Driven Management Can Transform Your Hospitality Career - Michael Pace, The Intercontinental Mark Hopkins Hotel
*Michael Pace* is the general manager of the iconic *InterContinental Mark Hopkins Hotel* in San Francisco. In this episode, you'll learn about what he calls "passion-driven management."
* Follow Michael on LinkedIn
* Learn more about the InterContinental Mark Hopkins
Listen to our other episodes with Michael:
* Engaging The Next Generation of Hospitality Talent
* Immerse In Brand History and Culture To Guide It Forward
* From Porsches to Bee Colonies: Partnerships for Sustainability and Fun
* Earth Day special with Michael Pace: Creating "EarthCare" at Kimpton Hotels (and lessons in scaling sustainability)
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 8, 2023
Defining Culture (And Shaping It With Stories) - Veerle Donders, Zoku
In this episode, *Zoku* Director of Concept and Brand, *Veerle Donders*, shares her definition of culture - and how it can be shaped through stories.
* Listen to our other episodes with Veerle
* Follow Veerle on LinkedIn
* Learn more about Zoku
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 7, 2023
Unlocking Your Full Potential: The Role of Energy Management in Hospitality Leadership - Mariana Safer and Sara O'Brien
In our recent episode with Mariana Safer and Sara O'Brien, something that came up was "energy management" for ourselves. This is so important to our work as hospitality providers that I wanted to share it with you as a separate episode. Listen in to learn what this means for you - and the people you lead.
* Follow Mariana on LinkedIn
* Follow Sara on LinkedIn
* Visit Sara's website
* Listen to Sara's podcast: Lead Easy
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 6, 2023
Creating "Influence House" - Sébastien Felix, Influence Society
You've probably heard of YouTube houses or TikTok houses where social media creators live together and create together - but could this work in hospitality?
In this episode, we hear from Sébastien Felix, founder and CEO of Influence Society, a marketing agency that helps some of the world's best hotels and resorts with digital strategy - about something he's organizing next week that he's calling "Influence House." Hear what this is - and the power of getting together to create and innovate.
* Follow Sebastien on LinkedIn
* Visit the Influence Society website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 6, 2023
Our Bold Rebrand is Paying Off: The Story Behind Relaunching Nordic Choice Hotels as Strawberry - Carl Oldsberg, Strawberry
In this episode, *Carl Oldsberg*, CEO of *eBerry* by *Strawberry*, discusses the remarkable story of how Nordic Choice Hotels underwent a major rebranding to position itself to expand the way they provide hospitality far beyond the hundreds of hotels, restaurants, and spas they have.
Facing the challenges brought on by the crisis, the company initiated a strategy process involving a hundred employees to look beyond the pandemic and strengthen their business model. The rebranding not only created engagement and energy within the company but also opened up new ways to serve their guests and unlock new revenue streams. Listen now to hear all about what they learned, how they did this, and what the results have been so far.
If you like this episode, check out "How we are providing hospitality outside the walls of our hotels" with their VP of Strategic Growth, Christian Lundén.
* Follow Carl on LinkedIn
* Visit the Strawberry website
* Learn more about the rebrand here
Join in th…
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Oct 5, 2023
Marketing Is A Chance To Innovate, Test & Win - Sam Trotter, The Indigo Road Hospitality Group
What if marketing is more than just advertising - and it's a chance to learn, try new things, and ultimately succeed as a hospitality provider?
Today, we're learning from *Sam Trotter*, head of digital marketing at The Indigo Road Hospitality Group about the big opportunity with marketing that applies even if you don't work in this area!
* Follow Sam on LinkedIn
* Follow Sam on Instagram
* Follow Sam on Facebook
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 4, 2023
Why You Should Get Emotional With Your Marketing - Sébastien Felix, Influence Society
Could you benefit by getting a little more emotional? In this episode, we're learning from *Sébastien Felix*, an expert hospitality marketer and the Founder & CEO of Influence Society, which helps some of the best luxury hotels and resorts in Europe and beyond create better advertising and marketing strategies.
I had the chance to experience what this felt like as a guest this summer by visiting some of the hotels that are clients of Sébastien's and since he was in San Francisco this week, we met up to discuss the opportunity all hospitality providers have to become more emotional in how we create and communicate the experiences we provide.
* Follow Sebastien on LinkedIn
* Visit the Influence Society website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 4, 2023
Why Marketing Matters Today - Fernando Vives, NH Hotel Group
Why does marketing matter in hospitality today? In this episode, we're learning from *Fernando Vives*, Chief Commercial Officer at *NH Hotel Group*, about the role of marketing in providing hospitality - and the type of marketing he thinks too many are overlooking right now.
* Follow Fernando on LinkedIn
* Learn more about NH Hotel Group
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 3, 2023
Guest Loyalty: The Truth About What It (Really) Takes To Earn It - Bashar Wali, Practice Hospitality
What do we get wrong when we try to earn guest loyalty today? In this episode, *Bashar Wali *shares what he's seeing and what you can do as a result.
* Follow Bashar on LinkedIn
* Follow Bashar on Twitter
* Follow Bashar on Instagram
* Follow Bashar on Facebook
* Follow Bashar on Tiktok
* Visit Bashar's website
Listen to our other episodes with Bashar:
* Reinventing the Art of Hospitality
* Why People Are The Key To Staying Inspired
* Culture Enables The Best Type of Hospitality To Spread
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 2, 2023
How To Get Media Coverage - CJ Arlotta
Would you like more media coverage? In this episode, we're getting a PR masterclass from *CJ Arlotta* on how you can work with journalists to get coverage for your hospitality business.
* Follow CJ on LinkedIn
* Visit CJ Media Solutions website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 1, 2023
Confidence, Leadership and Other Career Lessons - Mariana Safer and Sara O'Brien
Do you want to be a more confident, effective leader? In this episode, *Mariana Safer* and *Sara O'Brien* share what they've found effective in their career journeys. You'll learn how to become great at leading others by leading yourself first.
* Follow Mariana on LinkedIn
* Follow Sara on LinkedIn
* Visit Sara's website
* Listen to Sara's podcast: Lead Easy
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Oct 1, 2023
Announcement: Event This Friday [San Francisco Sundays]
I'm hosting an event this Friday at Manny's in San Francisco with Ali Wunderman!
Click here to learn more and register.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 30, 2023
How I Stay Creative And Fight Burnout - Margaret Lefton, Yours Truly Hotel
Are you listening to this exhausted, burned-out, and wondering how to best recharge?
In this episode, you'll hear from *Margaret Lefton*, Creative Director at Yours Truly, a hotel in Washington, DC, about how she's been thinking about this and what she's found useful for staying energized and creative.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 29, 2023
The "Concierge Hotel": How We Personalize Experiences - Amy Smith and Kathleen Smith, Saratoga Arms Hotel
The role of the concierge represents many of the best parts of hospitality - but what would happen if the entire hotel staff acted as one? Today we're learning from the owners of a property they call a "concierge hotel" - *Kathleen Smith* and *Amy Smith* - about why they operate the *Saratoga Arms Hotel* this way and what it allows them to do.
* Learn more about the Saratoga Arms Hotel
* Follow the Saratoga Arms Hotel on Facebook
* Follow the Saratoga Arms Hotel on Instagram
* Follow the Saratoga Arms Hotel on Twitter
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 29, 2023
Hospitality In The Age of AI - Adam Harris, Cloudbeds [Sponsor Bonus]
What does it mean to provide hospitality in the age of AI? In this special sponsor bonus episode, *Adam Harris*, CEO of *Cloudbeds* - a company that has been using AI in its technology for years - explains the opportunity he sees for all of us.
* Follow Adam on LinkedIn
* Learn more about Cloudbeds
* Register for the (free) Passport conference
* Listen to The Turndown Podcast
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 28, 2023
How I Develop New Brands That Succeed - Bashar Wali, Practice Hospitality
What does it take to design a new hospitality brand or concept from scratch? Today we're learning from *Bashar Wali*, one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. In this episode, you'll learn where he starts, who he's thinking about, the role of real estate, and more.
* Follow Bashar on LinkedIn
* Follow Bashar on Twitter
* Follow Bashar on Instagram
* Follow Bashar on Facebook
* Follow Bashar on Tiktok
* Visit Bashar's website
Listen to our other episodes with Bashar:
* Reinventing the Art of Hospitality
* Why People Are The Key To Staying Inspired
* Culture Enables The Best Type of Hospitality To Spread
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brand…
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Sep 27, 2023
How We Created A Thriving Hotel by Embedding Ourselves In Our Community - Chris Luersen, The Eddy
We first heard about *The Eddy* *Taproom & Hotel* from *Tom Luersen*, President of *Coraltree Hospitality* in the episode "Embedding Your Brand In The Community," and today we're doing a deep dive into how they do this in Golden, Colorado by speaking with The Eddy's General Manager, *Chris Luersen*.
We cover:
* Background on The Eddy [0:27]
* What we miss when we look at metro areas as one monolith [4:29]
* A gathering place for the community [5:31]
* Just a marketing thing? [7:32]
* Hosting life moments [8:00]
* Communication drives experience [11:00]
* Participating as a community member [12:33]
* How to get started [14:01]
* Business benefits [15:53]
* Staying fresh and relevant [17:49]
If you liked this, you may also enjoy some of our other community episodes:
* Revitalizing Historic Hotels - Sherry Villanueva, Acme Hospitality
* Culinary-Forward Luxury Hospitality - Ed Skapinok, Appellation
* Boundless Hospitality: Finding Motivation by Engaging The C…
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Sep 26, 2023
Why We Are Leading With Experiences Now - Jen Barnwell, Curator Hotel and Resort Collection
In this episode, we hear from *Jen Barnwell*, President at *Curator Hotel and Resort Collection*, about why and how they did a big reposition and relaunch of their website to lead with experiences.
We cover:
* Jen's journey to independent hospitality [0:56]
* Why double down on experiences? [3:11]
* Challenges hotels face in providing experiences [5:25]
* The opportunity to reframe the travel buying process [8:39]
* How they decided what to offer [12:43]
* What data points Jen and her team are watching to guide the program forward [15:12]
* Marketing and social media benefits [18:40]
Links:
* Follow Jen on LinkedIn
* Visit the Curator Hotel website
* Follow Curator on LinkedIn
* Follow Curator on Facebook
* Follow Curator on Instagram
* Follow Curator on Twitter
More episodes on experience you may enjoy:
* Lessons from Lamborghini: “The Only” Approach to Experience Design - Victoria Taylor
* Experience Above All - Philippe Zrihen, Ennismore
* M…
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Sep 25, 2023
The Opportunity In Select Service Hotels - Greg Kennealey, Mission Hill Hospitality
Could select service hotels be an underrated opportunity in hospitality today? In this episode, *Mission Hill Hospitality* CEO *Greg Kennealey* makes the case for select service hotels both as a way of providing hospitality and as an investment.
We cover:
* How Greg became interested in select service hotels [0:47]
* How to create a better guest experience and add value to your investments [2:30]
* Renovating hotels [4:00]
* A people-first approach [6:15]
* Opportunities for hotel brands [8:04]
* How Mission Hill is acquiring hotels now [11:14]
Links:
* Follow Greg on LinkedIn
* Learn more about Mission Hill Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 24, 2023
We Make Every Employee An Owner - Greg Kennealey, Mission Hill Hospitality
"Think like an owner!" I’m sure you’ve heard that phrase before - and maybe even used it yourself. It’s a powerful guiding principle - but in practice, it’s hard to make others feel unless they actually have an ownership stake. In this episode, you’ll hear how *Mission Hill Hospitality* CEO *Greg Kennealey* does this at his investment firm.
* Follow Greg on LinkedIn
* Learn more about Mission Hill Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 23, 2023
Balancing Optimism and Realism: Lodging Conference 2023 Recap - Greg Kennealey, Mission Hill Hospitality
How do you balance optimism and realism as a hospitality provider - both leading a company and as you think about your own career?
I had the chance to catchup with Mission Hill Hospitality CEO Greg Kennealey to talk about this - and what else he saw at the Lodging Conference this week.
* Follow Greg on LinkedIn
* Learn more about Mission Hill Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 22, 2023
Lessons from Lamborghini: “The Only” Approach to Experience Design - Victoria Taylor
*Victoria Taylor* is an experience consultant and designer who works with hospitality, luxury, travel, and entertainment brands to become what she calls "The Only.” In this episode, you’ll learn what she means by that … as well as lessons she learned from working with Lamborghini and other luxury clients that any of us can use in how we provide hospitality.
* Follow Victoria on LinkedIn
* Visit Victoria's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 21, 2023
Reimagining Hospitality Through Technology - Ed Skapinok, Appellation
*Appellation* is a new culinary-forward luxury hotel company co-founded by chef *Charlie Palmer* and *Christopher Hunsberger*, the former president of Four Seasons Hotels and Resorts. In this episode, we're speaking with *Ed Skapinok*, the company's chief commercial officer - about how they have designed a modern approach to technology that supports their brand.
Ed is on the board of directors for HSMAI, and he previously led sales, marketing, and revenue at Aqua-Aston Hospitality - an award-winning hotel management company.
In this episode we cover how to think about technology's ideal state, how technology should support the brand promise, creating more human working environments, qustions to ask, enabling personalization - and much more.
Listen to our previous episode with Ed: Culinary-Forward Luxury Hospitality
* Learn more about Appellation
* Follow Ed on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospi…
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Sep 20, 2023
Sustainability Challenges And Opportunities From An Owner's Perspective - Michelle Jensen Session
*Michelle Jensen Session* is co-owner of *Kensington Investment Group*, a family company that owns, renovates, and manages a mix of commercial and hotel properties. On top of that, she is co-founder of *Aquarius Hospitality Solutions* - and in this episode, you’ll learn what sustainability really is and why it matters, the top misconceptions about sustainability, and the surprising place to begin your journey.
Resources mentioned in the podcast:
* 7 Common Objections to Sustainable Practices in the Hotel Industry and Why They Are Wrong (hertelier)
* Apple ad: 2030 status / Mother Nature (YouTube)
* Booking.com research on sustainability
Links:
* Follow Michelle on LinkedIn
* Learn more about Aquarius Hospitality Solutions
* Follow Aquarius Hospitality Solutions on LinkedIn
* Follow Aquarius Hospitality Solutions on Facebook
* Follow Aquarius Hospitality Solutions on Instagram
If you liked this episode, you may enjoy our other episodes on sustainability.
Join in…
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Sep 19, 2023
Revitalizing Historic Hotels - Sherry Villanueva, Acme Hospitality
*Sherry Villanueva* is the Founder and Managing Partner of *Acme Hospitality*, which has three historic hotel properties – two in California’s Gold Country and one in Palm Springs. In this episode, you'll learn about the opportunity with historic properties, how to learn the history of a place, and how to re-interpret properties to be both authentic and timeless.
If you liked this episode, check out our other episode with Sherry: How We Created An Award-Winning Collection of Restaurants from Scratch
* Follow Sherry on LinkedIn
* Learn more about Acme Hospitality
* Learn more about Acme's hotels: the National Exchange Hotel, the Holbrooke Hotel, and Azure Sky
* Follow Acme on Instagram
* Follow Acme on Facebook
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 18, 2023
Fight Shrinking Profit Margins with "Attribute-Based Selling" - Del Ross, McKinsey & Company
*Del Ross* is a longtime industry expert, innovator, and leader who currently serves as Senior Advisor with *McKinsey & Company*, the top global strategy consulting firm. Before that, he led sales and marketing for *IHG* in the Americas, delivering $12 billion dollars in annual revenue for IHG worldwide - drawing from his earlier experiences at IHG leading e-commerce and distribution. On top of that, he's investing in hotels personally now, so he understands the industry from so many perspectives.
From all of this experience, one opportunity for hoteliers stands out above all others: fighting shrinking profit margins with something called "attribute-based selling."
In this episode, Del explains how we got to where we are today and what the path forward to healthier profit margins can look like.
* Read Del's article, "Shrinking Profit Margins May Make Us Stronger Than Ever"
* Follow Del on LinkedIn
* Follow Del on Twitter
Join in the conversation on this episode on the Hospita…
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Sep 17, 2023
What's Going On With Hotel Investments in California - Craig Sullivan, California Lodging Investment Conference [San Francisco Sundays]
Over the past few weeks, we've been running a series called San Francisco Sundays - and the series wouldn't be complete without diving into what's going on with hotel investments in California these days.
To help us understand this, *Craig Sullivan*, Founder and President of the California Lodging Investment Conference is joining us to walk us through what he's seeing.
* Follow Craig on LinkedIn
* Learn more about the California Lodging Investment Conference
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 16, 2023
Why Invest in Hotels? - Craig Sullivan, Michelle Jensen Session & Del Ross
Why invest in hotels? One of the biggest hotel investment conferences in the world, The Lodging Conference is coming up next week, I wanted to explore the answer to that question.
Of course, this show is not investment advice - you should speak with your financial advisor on how to manage your money - but I want us all to talk more about the reasons for participating in the hospitality industry not just as a brand designer or operator but as an owner.
To help us learn about hospitality investment today, we're going to hear from:
* Craig Sullivan, Founder & President at California Lodging Investment Conference
* Michelle Jensen Session, co-owner of Kensington Investment Group, and co-founder of Aquarius Hospitality
* Del Ross, who led sales & marketing for one of the biggest hotel companies in the world, advises the top global consulting firm on strategy - and now invests in hotels personally
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.…
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Sep 15, 2023
Mastering Media: How I Became An In-Demand Travel & Hospitality Expert For TV, Newspapers & Social Media - Sarah Dandashy
How can you tell stories and create content that gets you attention and media coverage?
In this episode, you'll learn from someone who has cracked the code on this to earn hundreds of thousands of social media followers and is an in-demand guest expert on shows such as the Kelly Clarkson Show and GoodDay LA and networks from ABC to CBS to NBC and has been featured everywhere from The New York Times to Readers Digest.
Sarah Dandashy started her hospitality career as a concierge - work that she ended up winning an award for - but has always been fascinated by media. Today, she is the #1 best-selling author of Hospitality From Within, the host of The Creators Podcast with Visit West Hollywood, and the co-host of Good Morning Hospitality covering Hotel news for Hospitality FM, and is an in-demand guest in digital, print, and broadcast media.
In this episode, she shares with us the journey to her work today and the lessons she's learned we can all use to create opportunities for ourselve…
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Sep 15, 2023
How To Really Care For Your People and Move Beyond Lip Service - Anthony Pellegrino, Ash
In the hospitality industry, the phrase "people matter" is often thrown around. However, this sentiment frequently falls flat when it comes to the everyday experiences of front-line employees. So, how can we move beyond platitudes to genuinely care for our team members?
Today, we're learning from *Anthony Pellegrino*, Head of Hotels at *Ash*, an award-winning company involved in the design, development, ownership, and operation of hotels from Detroit to Providence, Rhode Island. In this episode, we'll explore why true hospitality leadership focuses on serving the people who work alongside you.
Anthony offers specific strategies, from the design and development stages of hotels to his hands-on approach of visiting each property. If you're interested in transcending lip service to authentically care for people, this episode is for you.
* Follow Anthony on LinkedIn
* Follow Anthony on Instagram
* Learn more about Ash
Join in the conversation on this episode on the Hospitality Da…
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Sep 14, 2023
How We Built an Extended-Stay Hotel Empire from the Ground Up - Ryan Rivett, My Place Hotels
Extended-stay hotels are one of the hottest segments of hospitality today, and *My Place Hotels* stands out as a leader in this space. Today, President & CEO *Ryan Rivett* explains what led him to start the company and what he’s learned over the past 10 years building My Place into the powerhouse it is today.
We’ll learn what Ryan and his team did differently that has worked so well for them, why he focuses on new construction, how he draws from his early childhood experiences of family hospitality to guide how he runs the company today - and much more.
Whether you are looking to see what it takes to create a fresh approach to providing hospitality, looking for the keys to rapid growth - or you’re just interested in the extended-stay hotel model in general - you’re going to learn a lot from this conversation.
* Follow Ryan on LinkedIn
* Visit the My Place Hotels website
* Follow My Place Hotels on LinkedIn
* Follow My Place Hotels on Twitter
* Follow My Place Hotel…
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Sep 13, 2023
What I Learned About Streamlining Processes and Empowering Others - David Kong, DEI Advisors
*David Kong* is the founder and principal of *DEI Advisors*, a nonprofit organization dedicated to empowering personal success. Previously, he was president and chief executive officer of *BWH Hotel Group* – comprised of Best Western Hotels & Resorts, Sure Stay Hotels, and WorldHotels – a role he retired from as the longest-running CEO of any major hotel company.
In this episode, David talks about removing inefficiency and empowering others.
Links:
* Learn more about DEI Advisors
* Follow David on LinkedIn
* Follow David on YouTube
* Subscribe to David's podcast
If you liked this episode, listen to our other episodes with David:
* What Prepared Me To Be CEO
* Overcoming Imposter Syndrome and Embracing Diversity in Leadership
* There's No Such Thing as Virtual Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Id…
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Sep 12, 2023
How We Created An Award-Winning Collection of Restaurants from Scratch - Sherry Villanueva, Acme Hospitality
*Sherry Villanueva* is the Founder and Managing Partner of *Acme Hospitality*, an award-winning collection of restaurants and hotels based in Santa Barbara, California. In this episode, Sherry shares her journey of how she accidentally got into the restaurant business and the lessons she learned along the way. From designing and opening her first restaurant to the success of her eclectic collection of properties, Sherry's story is both inspiring and informative for anyone who either works in hospitality today - or is looking to enter this industry.
* Follow Sherry on LinkedIn
* Learn more about Acme Hospitality
* Follow Acme on Instagram
* Follow Acme on Facebook
If you enjoyed this episode, you may enjoy listening to our other company features.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 11, 2023
Advice for Budget Season This Year - David Lund, The Hotel Financial Coach
*David Lund* is The Hotel Financial Coach and in this episode, you'll hear his advice on how to navigate budget season with confidence this year.
* Follow David on LinkedIn
* Visit David's website (articles on budgets here)
* Learn more about David's book, The Prosperous Hotelier
* Read my article with David, the hotel budget guide
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 10, 2023
What's Going On In San Francisco? - Ali Wunderman [San Francisco Sundays]
*Ali Wunderman *is an award-winning freelance travel journalist with work in the Washington Post, Cosmopolitan, Forbes, Travel + Leisure, Condé Nast Traveler, the Guardian, SF Gate, and many more.
Ali is also a 4th-generation San Franciscan, and in this episode, she explains what's going on in this city - and what we can all learn from it.
* Visit Ali's website
* Follow Ali on LinkedIn
* Follow Ali on Twitter
* Follow Ali on Instagram
* Follow Ali on Tiktok
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 9, 2023
The Story Behind Hospitality Daily (Josiah Mackenzie, interviewed by Steve Turk)
Today we're flipping the microphone around! My friend Steve Turk recently invited me to his excellent podcast, The Hospitality Mentor, to talk about what I've learned along my career so far, why I started Hospitality Daily, and the opportunities I see for all of us.
* Follow Steve on LinkedIn
* Follow The Hospitality Mentor on LinkedIn
* Listen to The Hospitality Mentor Podcast
* Subscribe to The Hospitality Mentor Newsletter
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 8, 2023
How Autonomous Transit Will Impact Hospitality - Timothy Papandreou, Emerging Transport Advisors
The future may be closer than you think. Today, we're learning about the implications of autonomous transit on hospitality, travel, and the cities we operate in from someone with a unique perspective on it all: *Timothy Papandreou*, Founder and CEO of Emerging Transport Advisors, and key advisor for the Google X moonshot factory.
* Follow Timothy on LinkedIn
* Follow Timothy on Twitter
* Visit Timothy's website
* Subscribe to Timothy's newsletter, Riding the S Curve
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 7, 2023
Culinary-Forward Luxury Hospitality - Ed Skapinok, Appellation
Appellation is a new culinary-forward luxury hotel company co-founded by chef Charlie Palmer and Christopher Hunsberger, the former president of Four Seasons Hotels and Resorts. In this episode, we speak with Ed Skapinok, the company's chief commercial officer, about the origins of the brand and its unique approach to providing hospitality.
* Learn more about Appellation
* Follow Ed on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 6, 2023
Building Trust in an AI-Driven World - Jacqui Nunley, Salesforce
*Jacqui Nunley* has more than 20 years of experience in hospitality technology, holding leadership positions across strategy, product, revenue, and distribution with companies such as Micros (now Oracle Hospitality) and Sabre Hospitality. She currently serves as a Travel & Hospitality Advisor at *Salesforce*, and in this episode, you'll learn how she thinks about building trust in our increasingly AI and technology-driven world.
* Listen to our other episode with Jacqui: AI, Talent & The Future of Hospitality
* Follow Jacqui on LinkedIn
* Learn more about Salesforce for Travel & Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 5, 2023
Culture Enables The Best Type of Hospitality To Spread - Bashar Wali, Practice Hospitality
*Bashar Wali* is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. He's also an outspoken advocate for the importance of hospitality experiences being led by people and for people. Today, we're learning how he thinks about providing human-centric hospitality at scale through organizational culture.
* Follow Bashar on LinkedIn
* Follow Bashar on Twitter
* Follow Bashar on Instagram
* Follow Bashar on Facebook
* Follow Bashar on Tiktok
* Visit Bashar's website
Listen to our other episodes with Bashar:
* Reinventing the Art of Hospitality
* Why People Are The Key To Staying Inspired
Listen to our other episodes on culture here.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hosp…
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Sep 4, 2023
Celebrating Housekeepers - Stephanie Leger, First Rate Hospitality
Today we're diving deep into a role that's central to our ability to provide hospitality: housekeeping. International Housekeeping Week is coming up, and to learn more about this, today we're joined today by *Stephanie Leger*, Chief Excellence Officer at *First Rate Hospitality*.
With a track record of leadership that includes roles at luxury brands such as Ritz Carlton as well as serving as a service evaluator for Forbes Travel Guide, Stephanie has now trained more than 20,000 people in hospitality to date.
In this episode, we'll explore the significance of housekeeping in the guest experience, discuss common pitfalls in training, and even touch on something called the Housekeeping Olympics.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 3, 2023
Progress And A Path Forward - Alex Bastian, Hotel Council of San Francisco
Today we're learning from *Alex Bastian*, the CEO of the *Hotel Council of San Francisco*.
* Follow Alex on LinkedIn
* Learn more about the Hotel Council of San Francisco
* View the 29th Annual Golf Tournament and other events by the Hotel Council
Listen to our other episodes in our San Francisco Sundays series.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 2, 2023
Staying Motivated to Provide Hospitality - Veerle Donders, Zoku
In this episode, *Zoku* Director of Concept and Brand, *Veerle Donders*, shares what keeps her motivated.
* Listen to our other episodes with Veerle
* Follow Veerle on LinkedIn
* Learn more about Zoku
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Sep 1, 2023
Experience Above All - Philippe Zrihen, Ennismore
*Philippe Zrihen* is Head of Americas for *Ennismore*.
In this episode, he shares how experience is central to both F&B and the wellness opportunity in hospitality today.
* Follow Philippe on LinkedIn
* Learn more about Ennismore
* Operating lifestyle hotel brands: Lessons from Philippe Zrihen at Ennismore (HotelOperations.com)
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 31, 2023
Embedding Your Brand In The Community - Tom Luersen, CoralTree Hospitality
Today *Tom Luersen*, President of *CoralTree Hospitality*, discusses how he thinks about embedding his hotels in their local communities.
* Follow Tom on LinkedIn
* Learn more about CoralTree Hospitality
Listen to our other episodes with Tom:
* The Innkeeper Mindset
* Reimagining Hospitality Careers
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 30, 2023
Supporting A Stronger Hotel Workforce - Anna Blue, AHLA Foundation
*Anna Blue* brings more than two decades of social impact leadership to her role as President of the *AHLA Foundation*, the charitable arm of the American Hotel & Lodging Association, supporting a stronger and more equitable hotel industry workforce. In this episode, we talk about the opportunity she saw that attracted her to his role, how the Foundation is supporting hotels, the future of work, and what's most exciting to her now.
* Learn more about the AHLA Foundation, and connect with it here
* Follow Anna on LinkedIn
* Follow Anna on Twitter
* Follow Anna on Instagram
* Listen to more of Anna's story in this interview with Rachel Humphrey on DEI Advisors
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 29, 2023
Immerse In Brand History and Culture To Guide It Forward - Michael Pace, The Intercontinental Mark Hopkins Hotel
*Michael Pace* is the general manager of the iconic *InterContinental Mark Hopkins Hotel* in San Francisco. In this episode, you'll learn how he thinks about both understanding the history and culture of a hospitality business - and then how to develop it further.
* Follow Michael on LinkedIn
* Learn more about the InterContinental Mark Hopkins
Listen to our other episodes with Michael:
* Engaging The Next Generation of Hospitality Talent
* From Porsches to Bee Colonies: Partnerships for Sustainability and Fun
* Earth Day special with Michael Pace: Creating "EarthCare" at Kimpton Hotels (and lessons in scaling sustainability)
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 28, 2023
Housing To Help Staff Hiring and Retention Challenges - Nina Kleaveland, Lanyard
*Nina Kleaveland* is the CEO and co-founder of *Lanyard, *and in this episode, she shares what she's doing to help hospitality providers attract and retain talented people by offering housing.
* Follow Nina on LinkedIn
* Learn more about Lanyard
Nina is also the founder of Female Founders in Hospitality, and I encourage you to listen to our conversation about that here.
This episode is part of our series on recruiting. Some other episodes on this you may enjoy are:
* Recruit Standout People to Build a Standout Brand - Veerle Donders, Zoku
* Recruiting Multi-Dimensional People Into A Dynamic Industry - Robin Coleman, Carver Hotel Group
* Career Opportunities in Hospitality Today - Chip Rogers, AHLA
* Redefining Careers in Hospitality - Amanda Gray & Raul Moronta, Remington Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Mu…
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Aug 27, 2023
San Francisco Through the Eyes of a Concierge - Tom Wolfe, Fairmont San Francisco [San Francisco Sundays]
*Tom Wolfe* is the Chief Concierge at the *Fairmont San Francisco* and was the first concierge in America. In this episode, you'll hear why he loves San Francisco - and how we can welcome others to our city.
* Listen to our other episode with Tom: How The First Concierge in the US is a Futurist
* Follow Tom on LinkedIn
* He's America's First Concierge (YouTube)
* Learn more about the Fairmont San Francisco
Listen to our other episodes about San Francisco:
* What's Going On In San Francisco - Cassandra Costello, San Francisco Travel Association
* Rebirth In The Heart of San Francisco - Marisa Rodriguez, Union Square Alliance
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 26, 2023
The Power of Personal Development and Coaching - Erik Tengen, Oaky
How are you thinking about developing yourself - personally and professionally - to become the best hospitality professional you can be?
Today, we're learning from Erik Tengen, CEO of Oaky, about how he thinks about this - and what works for him.
Links:
* Follow Erik on LinkedIn
* Listen to the Oaky podcast on Spotify
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 25, 2023
Be A Good Neighbor (Lessons From Opening The Ameswell in Silicon Valley) - Lauren Phelps
*Lauren Phelps* is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property in Mountain View, California.
In this episode, you'll learn what she learned through opening the Ameswell - lessons for working with the people around you to get things done.
Listen to our other conversations with Lauren as well:
* Applying Silicon Valley Best Practices To Hospitality
* Talent Strategies for Competitive Markets
Follow Lauren on LinkedIn here
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Bran…
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Aug 24, 2023
Creating The Madrona, One of the "Best New Hotels In The World" - Cory Schisler
*The Madrona*, a luxury boutique hotel in California's Sonoma County, has been named one of Travel + Leisure's "Best New Hotels of the Year" and Conde Nast Traveler called it one of the most exciting new hotel openings they've seen.
*Cory Schisler* is a Partner at the hotel and in this episode, we get to hear the story behind how it all got started, how Cory and his partners think about hiring and team building, experience design and delivery, and much more.
* The Madrona Featured on Magnolia Network’s Bespoke Inns
* More history and press coverage for The Madrona
* Spotify playlists: Madrona by Daylight, Lunch at Madrona, Poolside at Madrona
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 23, 2023
How To Get Media Coverage - Ali Wunderman
Ali Wunderman is an award-winning freelance travel journalist with work in the Washington Post, Cosmopolitan, Forbes, Travel + Leisure, Condé Nast Traveler, the Guardian, SF Gate, and many more.
In this episode, you'll learn what it's like to work in this role, what she finds interesting, and how to best work with journalists like her to get media coverage.
* Visit Ali's website
* Follow Ali on LinkedIn
* Follow Ali on Twitter
* Follow Ali on Instagram
* Follow Ali on Tiktok
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 22, 2023
Applying Growth Lessons to Hospitality - David Rust, Sagra
*David Rust* is the founder and CEO of *Sagra*, a hospitality business whose mission is to bring awareness to regenerative agriculture and support the farms that practice it.
David was one of the first 20 team members at Lyft, which achieved a $24 billion valuation at its IPO and was named to the Forbes 30 under 30 list. Yesterday we learned about why and how he's building Sagra to introduce more people to sustainable farming, and in this episode, you'll hear what he's learned about building companies that you can apply to your business.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 21, 2023
Promoting Sustainable, Regenerative Farming Through Hospitality - David Rust, Sagra
*David Rust* is the founder and CEO of *Sagra*, a hospitality business whose mission is to bring awareness to regenerative agriculture and support the farms that practice it.
In this episode, you'll learn about David's journey to founding Sagra and what he learned about sustainability and hospitality along the way:
00:50 - David talks about his influences growing up
03:12 - Joining Lyft as an early employee and launching in cities like LA, Seattle, and Chicago
05:11 - How he got to know a place quickly
08:49 - Transitioning from tech growth guru to hospitality founder
15:20 - The role of customer experience in business success
19:12 - From watching Chef’s Table on Netflix to taking action and reaching out to participate
21:45 - Regenerative farming
26:37 - Weeks building tech companies, weekends on farms
31:06 - Prototype development (solving problems for both the guest and the farmer)
33:53 - Why food builds such a strong connection with us
37:15 - Solving problems for f…
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Aug 20, 2023
Rebirth In The Heart of San Francisco - Marisa Rodriguez, Union Square Alliance [San Francisco Sundays]
Hospitality has its roots in place - the neighborhood, city, and region it is provided from.
Today, we're going to do something a little different - kicking off a little series I'm calling "San Francisco Sundays" - because through interviews with leaders in my hometown, I want you to see how we can work with others in our community to welcome more people and provide hospitality.
If you're based in the San Francisco area, I want you to get to know the people driving our community forward. If you're listening from another part of the world, I think you'll still find this valuable - as I hope it helps you be inspired by San Francisco as an example of what it looks like to work together to solve challenges and help our communities thrive.
Today we're learning from *Marisa Rodriguez*, CEO of San Francisco's *Union Square Alliance*, about the role of public spaces, the importance of working together in the community, and what's next for San Francisco.
* Follow Marisa on LinkedIn
* Le…
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Aug 19, 2023
Unlock Your Hidden Creative Side To Thrive in Hospitality - Shelley Brown
In this episode, *Shelley Brown* talks about how we can avoid burnout and thrive through creativity.
* Listen to our other episode with Shelley: Stay WEIRD: How hospitality leaders can create a culture of belonging
* Learn more about Shelley's work on her website
* See Shelley's art on her website and on Instagram
* Follow Shelley on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 18, 2023
Female Founders in Hospitality - Nina Kleaveland, Lanyard
*Nina Kleaveland* is the founder of *Lanyard* as well as the founder of *Female Founders in Hospitality* - which today, August 18, turns 1 year old. In this episode, she shares her career journey, as well as more about Female Founders in Hospitality and how it might help you.
* Follow Nina on LinkedIn
* Learn more about Nina's company, Lanyard
* Follow Female Founders in Hospitality on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 17, 2023
Reinventing the Art of Hospitality - Bashar Wali, Practice Hospitality
Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. While he's done it all, he's always on the hunt for how to improve - and today, he shares his latest observations on what makes great hospitality
* Follow Bashar on LinkedIn
* Follow Bashar on Twitter
* Follow Bashar on Instagram
* Follow Bashar on Facebook
* Follow Bashar on Tiktok
* Visit Bashar's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 16, 2023
Empowering Communities Through Hospitality Investment - John Marsh, Marsh Collective
John Marsh is co-founder of Marsh Collective, where he oversees $2 billion in real estate around the US as an investor - and hospitality is a big focus in his work. In this episode, you'll learn how hospitality can cause places to thrive, and how thinking holistically about people, place, and capital can provide an advantage.
* Follow John on LinkedIn
* Listen to John's personal story on The Fort podcast or on the Permanent Equity podcast
* Listen to John's podcast
* Learn more about Marsh Collective
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 15, 2023
Training From Real-World Experience - Stephanie Leger, First Rate Hospitality
Today we're learning from *Stephanie Leger,* Chief Excellence Officer at *First Rate Hospitality* about common service mistakes she's seen recently, what makes for effective training, and how training and development can play a role in attracting and retaining more people to our businesses.
* Follow Stephanie on LinkedIn
* Follow Stephanie on Facebook
* Follow Stephanie on Instagram
* Follow Stephanie on YouTube
* Learn more about First Rate Hospitality
* Listen to Stephanie's podcast, Walk The Floors
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 14, 2023
Elevating Your Career through Financial Education - David Lund, The Hotel Financial Coach
David Lund is The Hotel Financial Coach and in this episode, you'll hear about his own journey to leadership, advice on where to get started on your journey, and how to refine your financial skills - as well as David's new book, The Prosperous Hotelier.
* Follow David on LinkedIn
* Visit David's website
* Learn more about David's book, The Prosperous Hotelier
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 13, 2023
Empowering Women in Hospitality Through Storytelling, Media & Events - Emily Kanders Goldfischer, hertelier
*Emily Kanders Goldfischer* is a thought leader and change maker in hospitality, on a mission to promote gender equality in the industry. In this episode, we get to hear the story of why she founded *hertelier* with Nancy Mendelson and how she leads this community and platform today to inspire women in hospitality to pursue, navigate and nurture their careers at every stage.
* Follow Emily on LinkedIn
* Follow hertelier on LinkedIn
* Learn more about hertelier
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 12, 2023
Life-Work Balance - Alan Young, Puzzle Partner
*Alan Young* is co-founder of *Puzzle Partner*, and in this episode, we talk about what he calls "life-work balance."
* Follow Alan on LinkedIn
* Read Alan's latest article: Disrupting the Norm: The Uberization of Everything and Its Implications on the Hotel Industry
* Learn more about Puzzle Partner
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 11, 2023
From DJ to Hospitality Experience Designer - Pablo Lopez, M Social New York
*Pablo Lopez* is the Marketing Director at *M Social New York*, and in this episode, we talk about a fun activation they did to create a mini rooftop pickleball court on their property - and we also talk about the role of experiences in providing hospitality.
* Follow Pablo on LinkedIn
* Learn more about M Social Hotel Times Square New York
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 10, 2023
How The First Concierge in the US is a Futurist - Tom Wolfe, Fairmont San Francisco
*Tom Wolfe* is the Chief Concierge at the *Fairmont San Francisco* and was the first concierge in America. In this episode, you'll hear why he considers himself a "futurist," and what he learned about providing hospitality from working in some of the best hotels around the world.
* Follow Tom on LinkedIn
* He's America's First Concierge (YouTube)
* Learn more about the Fairmont San Francisco
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 9, 2023
Behind the Scenes Insights from J.D. Power's Hotel Satisfaction Study - Andrea Stokes, JD Power
*Andrea Stokes* is the Practice Lead for Hospitality at *J.D. Power*, and in this episode, you'll learn about her career journey in research and why this matters, how J.D. Power has evolved its research methodologies, and what they learned in their recent study and its implications for you.
* Learn more about the 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study
* Follow Andrea on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 8, 2023
What Prepared Me To Be CEO - David Kong, DEI Advisors
David Kong is the founder and principal of DEI Advisors, a nonprofit organization dedicated to empowering personal success. Previously, he was president and chief executive officer of BWH Hotel Group – comprised of Best Western Hotels & Resorts, Sure Stay Hotels, and WorldHotels – a role he retired from as the longest-running CEO of any major hotel company.
In this episode, David talks about the road to becoming CEO, and what was useful in his journey to that role.
Links:
* Learn more about DEI Advisors
* Follow David on LinkedIn
* Follow David on YouTube
* Subscribe to David's podcast
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 7, 2023
AI, Talent & The Future of Hospitality - Jacqui Nunley, Salesforce
*Jacqui Nunley* is a Travel & Hospitality Advisor at *Salesforce*, one of the most advanced companies in the world when it comes to AI, and in this episode, we dive into the implications of AI on jobs and talent in hospitality.
* Listen to our previous episode with Jacqui: Career Lessons in Hospitality Technology
* Follow Jacqui on LinkedIn
* Learn more about Salesforce for Travel & Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 6, 2023
Career Lessons in Hospitality Technology - Jacqui Nunley, Salesforce
*Jacqui Nunley* has more than 20 years of experience in hospitality technology, holding leadership positions across strategy, product, revenue, and distribution with companies such as Micros (now Oracle Hospitality) and Sabre Hospitality. She currently serves as a Travel & Hospitality Advisor at *Salesforce*, and in this episode, you'll learn what she's learned in her career so far and get inspired by looking at the opportunities we have in hospitality today.
* Follow Jacqui on LinkedIn
* Learn more about Salesforce for Travel & Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 5, 2023
Hosting Transformative Dinner Parties - Andy Ellwood
In this episode, executive coach *Andy Ellwood* shares what he's learned about hosting great dinner parties. Listen and learn how to do this in your personal life - and it will help make you a better hospitality professional!
* Follow Andy on LinkedIn
* Follow Andy on YouTube
* Follow Andy on Instagram
* Visit Andy's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 4, 2023
Why People Are The Key To Staying Inspired - Bashar Wali, Practice Hospitality
Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. While he's done it all, today he shares with us what inspires him most.
* Follow Bashar on LinkedIn
* Follow Bashar on Twitter
* Follow Bashar on Instagram
* Follow Bashar on Facebook
* Follow Bashar on Tiktok
* Visit Bashar's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 3, 2023
Being The "Chief Recruiting Officer" - Sloan Dean, Remington Hospitality
In this episode, Remington Hospitality CEO Sloan Dean explains why he sees himself as the "Chief Recruiting Officer" - and how he thinks about recruiting top executives specifically.
* Listen to our other episodes with Sloan:
* The story behind "Where Passionate People Thrive"
* If you want to change the world, change yourself
* Follow Sloan on LinkedIn
* Learn more about Remington Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 2, 2023
Engaging The Next Generation of Hospitality Talent - Michael Pace, The Intercontinental Mark Hopkins Hotel (IHG)
*Michael Pace* is the general manager of the iconic *InterContinental Mark Hopkins Hotel* in San Francisco. In this episode, you'll learn how he thinks about recruiting, the perceptions we need to change, the global opportunities and diverse career paths available in hospitality, and strategies for attracting talent.
* Follow Michael on LinkedIn
* Learn more about the InterContinental Mark Hopkins
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Aug 1, 2023
Recruit Standout People to Build a Standout Brand - Veerle Donders, Zoku
In this episode, *Zoku* Director of Concept and Brand, *Veerle Donders*, shares how they think about recruiting people into their organization.
* Listen to our other episodes with Veerle
* Follow Veerle on LinkedIn
* Learn more about Zoku
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 31, 2023
Recruiting Multi-Dimensional People Into A Dynamic Industry - Robin Coleman, Carver Hotel Group
*Robin Coleman* is a National Account Manager with *Carver Hotel Group*, and in this episode, you'll learn how she invites others into a career in hospitality - and why she's so focused on the multi-dimensional nature of the people she works with.
* Follow Robin on LinkedIn
* Learn more about Carver Hotel Group
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 30, 2023
Overcoming Talent Blindness and Living as a Recruiter - Szilvia Olah
*Szilvia Olah* is the Founder of *The Strengths Company*, and in this episode, you'll learn about "talent blindless" and how you can live like a recruiter.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 29, 2023
The Exciting World of Hospitality Careers - Dr. Peter Ricci, Florida Atlantic University
*Dr. Peter Ricci* is the Director of the Hospitality and Tourism Management program at *Florida Atlantic University* (FAU), and in this episode, we discuss recent research on career views in hospitality - and you'll learn why he's so focused on this, the trends he's seeing, and his advice for you.
* Read the research: What people (really) think about working in hotels today
* Follow Peter on LinkedIn
* Learn more about FAU's Hospitality Program
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 28, 2023
Career Opportunities in Hospitality Today - Chip Rogers, AHLA
In this episode, *Chip Rogers*, President & CEO of the *American Hotel & Lodging Association* (AHLA), shares what he's seeing in hospitality today, the career opportunities that are emerging, and what AHLA is doing to support the industry.
* Read the research: What people (really) think about working in hotels today
* Follow Chip on LinkedIn
* Learn more about AHLA
* Learn more about AHLA's apprenticeship program
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 28, 2023
The Big Shift in Today's Job Market - Matt Gorman, Upshift
In this episode, *Matt Gorman*, Chief Revenue Officer at *Upshift*, discusses the results of our recent survey on how people outside the industry view a career working in hotels and shares his perspective on what's happening in the job market today.
* Read the research: What people (really) think about working in hotels today
* Follow Matt on LinkedIn
* Learn more about Upshift
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 28, 2023
Redefining Careers in Hospitality - Amanda Gray & Raul Moronta, Remington Hospitality
In this episode, *Amanda Gray*, Chief Human Resources Officer at *Remington Hospitality*, and *Raul Moronta*, Chief Commercial Officer at *Remington Hospitality*, discuss the results of our recent survey on how people outside the industry view a career working in and with hotels - and talk about the initiatives that Remington is doing now to support their people and create more opportunities for everyone.
* Read the research: What people (really) think about working in hotels today
* Follow Amanda on LinkedIn
* Follow Raul on LinkedIn
* Learn more about careers at Remington Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 27, 2023
Research: What People (Really) Think About Working In Hotels
Read the research: What people (really) think about working in hotels today
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 26, 2023
Talent Strategies for Competitive Markets - Lauren Phelps
Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property in Mountain View, CA. Lauren is incredibly passionate about technology and its application in hotel ops. She is a proud “atypical” hotelier – her past lives include stints in corporate strategy at JPMorgan and consulting at PwC. She graduated with an MBA from Stanford University in 2021.
In this episode, you'll learn how she hired and retained top talent in a hyper-competitive market during a time many hospitality businesses struggled with talent.
Follow Lauren on LinkedIn here
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hosp…
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Jul 25, 2023
Applying Silicon Valley Best Practices To Hospitality - Lauren Phelps
Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property in Mountain View, CA. Lauren is incredibly passionate about technology and its application in hotel ops. She is a proud “atypical” hotelier – her past lives include stints in corporate strategy at JPMorgan and consulting at PwC. She graduated with an MBA from Stanford University in 2021.
In this episode, you'll learn how to apply the best of Silicon Valley's operating and growth strategies to the way you run your hospitality business.
Follow Lauren here on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily…
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Jul 24, 2023
Hosting Successful Events - Steve Turk, The Hospitality Mentor
*Steve Turk* is *The Hospitality Mentor,* and in this episode, you'll hear about his most recent event - and the lessons he learned that you can apply to hosting your own events.
* View photos from the event
* Follow Steve on LinkedIn
* Follow The Hospitality Mentor on LinkedIn
* Listen to The Hospitality Mentor Podcast
* Subscribe to The Hospitality Mentor Newsletter
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 24, 2023
Guest Satisfaction Research And Insights - Neil James, Shiji ReviewPro
*Neil James* is Chief Operating Officer at *Shiji ReviewPro*, and in this episode, shares insights from their recent research on global guest satisfaction.
* Follow Neil on LinkedIn
* Read the research: Guest Experience Benchmark Q1 2023
* The man behind the operations for 60,000+ hotels worldwide [HotelOperations.com]
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 23, 2023
Sustainable Hospitality - Ian Pullan, KSL Resorts
*Ian Pullan* is Senior Vice President of Asset Performance at *KSL Resorts*. In this episode, you'll learn how their "On Purpose" sustainability program got started, the importance of storytelling, the impact on their business, and much more.
* Follow Ian on LinkedIn
* Read more about the On Purpose sustainability program
* Learn more about KSL Resorts
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 22, 2023
Building Local Relationships - Wil Slickers, Hospitality.FM
*Wil Slickers* is the founder of *Hospitality.FM*, and in this episode, talks about the power of building strong relationships in your community.
* Follow Wil on LinkedIn
* Listen to Wil's podcast, Slick Talk
* Learn more about Hospitality.FM
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 21, 2023
Barbie Takes Over Vegas: Designing Activations Around Cultural Moments - Brooke Sanchez, Circa Resort & Casino
Today, we're learning from *Brooke Sanchez*, Director of Marketing and PR at *Circa Resort & Casino* in Las Vegas. In this episode, you'll hear the story behind their Barbie activation, what it includes, the impact so far - and the opportunity for all hospitality providers to take advantage of cultural moments like these.
* Follow Brooke on LinkedIn
* Learn more about Circa Resort & Casino
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 20, 2023
What's Going On In San Francisco - Cassandra Costello, San Francisco Travel Association
Cassandra Costello is Executive Vice President and Chief Policy and External Affairs Officer at the San Francisco Travel Association.
In this episode, we cover what's going on in San Francisco, if traveling here is safe, what's going on in the neighborhoods of this city, why tourism matters, and how hospitality providers can work together and get involved with local government to affect change.
* Follow Cassandra on LinkedIn
* Learn more about the San Francisco Travel Association
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 19, 2023
Neighborhood-Based Hospitality - Philippe Zrihen, Ennismore
*Philippe Zrihen* is Head of Americas for *Ennismore*.
In this episode, you'll learn about how your local neighborhood can (and should) inform how you provide hospitality.
* Follow Philippe on LinkedIn
* Learn more about Ennismore
* Operating lifestyle hotel brands: Lessons from Philippe Zrihen at Ennismore (HotelOperations.com)
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 18, 2023
Creating Strong Brands - Philippe Zrihen, Ennismore
*Philippe Zrihen* is Head of Americas for *Ennismore*.
In this episode, you'll learn about what it takes to create and cultivate strong brands in hospitality.
* Follow Philippe on LinkedIn
* Learn more about Ennismore
* Operating lifestyle hotel brands: Lessons from Philippe Zrihen at Ennismore (HotelOperations.com)
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 17, 2023
From Finance to Hospitality: Career and Leadership Lessons - Philippe Zrihen, Ennismore
*Philippe Zrihen* is Head of Americas for *Ennismore*.
In this episode, you'll learn about Philippe's career journey, the worlds of finance, mergers & acquisitions, working with Accor, assembling a collection of lifestyle hotel brands, leadership lessons, and building a strong organizational culture.
* Follow Philippe on LinkedIn
* Learn more about Ennismore
* Operating lifestyle hotel brands: Lessons from Philippe Zrihen at Ennismore (HotelOperations.com)
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 14, 2023
Building Sustainable Luxury - Denise Dupré, Champagne Hospitality
Today we're learning from *Denise Dupré*, founder and managing partner of *Champagne Hospitality*, about how she's developing new sustainable luxury hospitality properties.
👉 If you liked this, listen to our other episodes about sustainability.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 13, 2023
Fight For Your People - Denise Dupré, Champagne Hospitality
Today we're learning from *Denise Dupré*, founder and managing partner of *Champagne Hospitality*, about hiring, retaining, and developing talented people.
👉 If you liked this, listen to our other episodes about People.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 12, 2023
Delivering Luxurious Hospitality - Denise Dupré, Champagne Hospitality
Today we're learning from *Denise Dupré*, founder and managing partner of Champagne Hospitality, about what it takes to design and deliver remarkable hospitality experiences.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 11, 2023
Reimagining Hospitality Careers - Tom Luersen, CoralTree Hospitality
How might we reimagine hospitality careers in a way that helps us attract and retain the brightest and most caring people?
To help us answer that question, today we're learning from CoralTree Hospitality President Tom Luersen.
Tom shares how the pandemic has shifted his approach toward recruiting, the importance of creating an inviting atmosphere for those outside the hospitality industry, and why flexibility is the secret sauce to attracting and retaining great team members.
Tom and I then take a look at how market dynamics have influenced student recruitment, and why hospitality should be seen as a compelling career choice rather than a fallback plan.
Serving from the heart, loving the work, and viewing hospitality as more than just a paycheck - tune in to hear Tom's insightful take on making hospitality a fulfilling career.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Cl…
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Jul 10, 2023
The Innkeeper Mindset - Tom Luersen, CoralTree Hospitality
Today Tom Luersen, President of CoralTree Hospitality, shares the principles behind what he calls "The Innkeeper Mindset."
Tom's back-to-the-basics approach emphasizes personalized service and thoughtful, impactful gestures, fostering deeper connections between hotels and their guests.
This is not just about being welcoming; it's about understanding your guests, breaking down invisible barriers and fully immersing yourself in service. After all, isn't hospitality all about making people feel special and cared for?
* Follow Tom on LinkedIn
* Learn more about CoralTree Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 7, 2023
Overcoming Imposter Syndrome and Embracing Diversity in Leadership - David Kong, DEI Advisors
When David Kong retired from his role as the President and CEO of BWH Hotel Group, he was the longest-running CEO of any major hotel company. Today, he's focused on empowering others through DEI Advisors, and in this episode, you'll learn more about this, including lessons he's learned, advice for overcoming something he calls "head trash," making your organization a great place to work, and much more.
Links:
* Learn more about DEI Advisors
* Follow David on LinkedIn
* Follow David on YouTube
* Subscribe to David's podcast
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jul 6, 2023
Creating Spaces of Belonging - Regitse Rosenvinge
Today we're learning from Regitse Rosenvinge about how hospitality providers can create spaces of belonging.
Regitse offers a fresh perspective on how we can extend beyond our traditional roles to foster a sense of safety, belonging, and wellness for guests. Listen to her recount the inspiring story of a Copenhagen hotel that managed to create an inviting atmosphere through thoughtful design and a warm tone of voice. We also cover the changing notion of the 'home away from home' concept and how hotels are now focusing on emulating a sense of security and connectivity rather than just duplicating a guest's home. We delve into how technology is reshaping the hospitality industry and how you can forge a successful career within this exciting industry.
This episode is a must-listen for those interested in creating unforgettable guest experiences and leveraging the power of storytelling within the hospitality sector.
Join in the conversation on this episode on the Hospitality Daily Linke…
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Jul 5, 2023
Why We Created A Recipe Book - Richard Garcia, Remington Hospitality
Join us for an engaging chat with Richard Garcia of Remington Hospitality as we unearth the fascinating narrative of their innovative company project – a recipe book. But this is no ordinary recipe book; it is a window into the culinary treasures of their hotels.
The second part of our conversation dives into the transformative power of this project within the Remington Hospitality team. Listen to how this book became a catalyst for uncovering hidden talents and boosting collective morale. Discover how it not only elevated their internal perceptions but also amplified their brand voice in the hospitality industry. As we conclude, we take a moment to reflect on the ripple effect of this unique endeavor and plans for the future.
A must-listen for anyone seeking creative approaches to strengthen team spirit and organizational culture.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
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Jul 4, 2023
Never Cut Corners - Richard Garcia, Remington Hospitality
It's Independence Day in the US, and we're celebrating with some timeless wisdom from Richard Garcia, a US Marine Corps veteran, star chef, and the Senior Vice President of Beverage and Food at Remington Hospitality.
In this episode, you'll hear why Richard believes there's no room for compromise when it comes to delivering a stellar guest experience, as he shares how he ensures this at Remington.
Richard's inspiring talk takes us through the roller coaster of navigating obstacles like short staffing and supply chain issues. He asserts that these shouldn't be used as excuses for a poor guest experience. Instead, he shares his strategy of streamlining menus to keep the quality high.
Richard also highlights the increasing significance of guest experience, providing insightful ways to ensure a personalized experience, irrespective of the hotel's class or location. His belief in creating experiences that convert guests into brand ambassadors is a must-hear for anyone in hospitality.
So…
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Jul 3, 2023
What I Learned Traveling Europe - Richard Fertig, Stomp Capital
Ready to challenge everything you thought you knew about the hospitality industry? Our conversation with Richard Fertig, the founder and Chief Investment Officer at Stomp Capital, will change your perspective.
We tackle the age-old practice of adding staff as a solution to hospitality challenges and examine how to add excitement in place of consistency. We invite you to join our debate as we put traditional hospitality methods under the microscope, weighing their value against the possibility of delivering superior guest experiences sans the enormous labor costs.
As we traverse continents, we delve into an intriguing comparison between European and American hospitality practices, shedding light on how tipping influences the industry's dynamics. We then bring your attention to an often overlooked, yet powerful aspect of hospitality – the role of scent.
This episode is a treasure trove of insights on rethinking your approach to hospitality.
Links:
* Follow Richard on LinkedIn…
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Jun 30, 2023
Sparking Creativity through Travel: The Power of Inspiration - Richard Fertig, Stomp Capital
Today we're learning from Richard Fertig, founder and Chief Investment Officer at Stomp Capital, about the importance of staying inspired.
Links:
* Follow Richard on LinkedIn
* Learn more about Stomp Capital
* How a former globe-trotting hedge fund manager now provides bespoke hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jun 29, 2023
There's No Such Thing as Virtual Hospitality - David Kong, DEI Advisors
I love technology and we're coming off a big week of tradeshows and conferences about technology in hospitality. But our guest today says there's no such thing as "virtual hospitality," and I want you to hear why he says this and what he means because it's an important point to keep in mind as we think about providing hospitality today.
*David Kong* is the founder and principal of *DEI Advisors*, a nonprofit focused on empowering others. Previously, he was the president and CEO of *BWH Hotel Group*, and when he retired from that role he was the longest-running CEO of any major hotel company. If anyone has the technical experience and perspective to talk about the role of technology, it's David, as you'll learn in our conversation today.
Links:
* Follow David on LinkedIn
* Follow David on YouTube
* Subscribe to David's podcast
* Learn more about DEI Advisors
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Da…
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Jun 28, 2023
Change Management (In Technology and Beyond) - Rachel Vandenberg
Have you ever asked yourself, "How do I effectively guide my team through change?" If so, this episode is for you. Our guest, Rachel Vandenberg, is not just a hotel owner and operator but also happens to be a leadership coach. We talk about her past experiences and lessons learned from implementing new software in her hotel, making the episode full of insights for change management. Rachel emphasizes the need for communication, transparency, and explaining the 'why' behind changes, and this isn't just theoretical, Rachel has lived it!
As we move deeper into the conversation, Rachel takes us through the emotional side of change management. How does a leader take care of their emotional health during challenging times? Rachel shares her practices like daily meditation and regular exercise. She also gives some specific advice for implementing new technology – including thoroughly vetting alternatives and constant communication with the team. This isn't just about changes in the workpla…
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Jun 27, 2023
Hospitality Marketer of the Year: Jay Hubbs, BWH Hotels
Jay Hubbs is the VP of Advertising, Marketing, Innovation, and Analytics overseeing BWH Hotels’ consumer-facing marketing, advertising, and the award-winning Best Western Rewards program.
Today, Jay Hubbs was awarded Marketing Professional of the Year by HSMAI, and in this conversation, we cover:
* Why marketing matters today
* What Jay is most proud of building over the past year
* What experiences have been most helpful in Jay's career journey to date
* The role of marketing in providing hospitality
* What makes great advertising
* The importance and opportunity with loyalty rewards programs
* International growth
* ...and much more
Links:
* Follow Jay on LinkedIn
* Careers at BWH Hotels
* Jay Hubbs interview by Loyalty360
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jun 26, 2023
From Journalist to Data Evangelist: Opportunities I See In Hotel Technology Today - Jason Freed, MDO
What happens when you combine journalism, technology, and the hospitality industry? You get an insightful conversation with our guest, Jason Freed, the Hospitality Data Evangelist at MDO.
In this episode, Jason shares his journey from reporting to exploring the exciting intersection of technology and pricing in the hotel sector, emphasizing the importance of revenue management technology in creating memorable guest experiences and keeping businesses profitable.
The COVID-19 pandemic has undoubtedly left a lasting impact on the hotel industry, but with challenges come opportunities for innovation. In this episode, we discuss the role hospitality technology played in navigating these trying times and the birth of Hotel Recovery 2020, a resource aimed at helping hoteliers make informed decisions during the pandemic. Discover how the crisis accelerated advancements in both front-of-house and back-of-house technology, improving hotel operations and efficiency.
As data becomes increasingl…
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Jun 25, 2023
Empowering the Future of Travel and Hospitality - Shane O'Flaherty, Microsoft
Ready to discover how the world of travel and hospitality is being revolutionized by cutting-edge technology?
Join us in an enlightening conversation with our special guest, Shane O'Flaherty, Microsoft's Global Director of Travel, Transportation, and Hospitality. Shane brings a wealth of experience, including his time at the helm of Forbes Travel Guide, and he offers valuable insights into the role of AI in personalizing the customer journey and empowering employees to work more efficiently.
Together, we explore the transformative impact of technology on the airline and hotel industries, emphasizing the importance of digitizing workflows and harnessing data for informed decision-making. Shane shares how Microsoft's products and services are future-proofing businesses with the help of AI-driven insights and decentralized ID. Don't miss this opportunity to learn from a true expert in the hospitality and travel sector and elevate your understanding of how technology is shaping the futur…
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Jun 24, 2023
Mastering Upselling in Hospitality & Creating Unforgettable Guest Experiences - Erik Tengen, Oaky
Ready to master the art of upselling in the hospitality industry and create extraordinary guest experiences?
Join us as we chat with Erik Tengen, co-founder and CEO of Oaky, an upselling software platform, who shares his wealth of knowledge on understanding what your guests want and offering it to them proactively, smoothly, and in a relevant way. Eric also provides valuable advice on evaluating and implementing technology in your hospitality business, emphasizing the need for a dedicated champion to drive the product and ensure success.
Listen closely for an inspiring success story from one of Oaky's clients, Radisson Hotels, who quickly and effectively onboarded their technology. Erik discusses the importance of breaking down departmental barriers, fostering collaboration to maximize upselling potential, and understanding your ideal customer profile.
Discover how to leverage partnerships with AI companies and revenue management systems to maximize dynamic pricing through Oaky, cre…
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Jun 23, 2023
Making Payments More Hospitable - James Lemon, Stripe
Imagine a world where transactions are so seamless that they become an afterthought, leaving more room for an unforgettable experience.
In this episode, we sit down with *James Lemon*, the Global Lead for Travel & Leisure at *Stripe*, to unlock the secret to achieving this. With a background rooted in hospitality, James shares his insights on how Stripe is revolutionizing payments and financial infrastructure, both online and in-person.
We take a closer look at how hospitality businesses can leverage Stripe's technology to remove friction in the customer experience. From reducing wait times at the checkout counter to streamlining B2B systems, James highlights real-world examples of successful Stripe implementations in the industry. Discover how hotel chains can use agile methodologies to pilot new technologies and learn about Stripe's potential to speed up the booking process by keeping customers on your site.
Our chat with James doesn't stop at just the payment process. We delve in…
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Jun 22, 2023
Designing a Magical Guest Experience with Technology - Martin Soler
Are you ready to upgrade your experience to delight your guests and grow your business?
Then you need to hear from seasoned hospitality leader *Martin Soler*, as we explore the barriers to innovation in the hospitality technology sector. In this fascinating discussion, we uncover how hoteliers often overlook the importance of technology in shaping the guest experience and dive into the challenges faced in adopting new technology.
Through Martin's personal experience as a general manager - and the story of a recent stay at an independent hotel in Prague - we reveal how technology can create a seamless and magical guest experience when implemented correctly. You'll learn about the importance of proper product design and striking a balance between providing necessary features and maximizing the adoption of the technology. We also delve into the art of putting the guest first and how to make changes to existing processes to meet their expectations.
Lastly, we address the friction that e…
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Jun 21, 2023
Moneyball Meets Hospitality: Unlocking the Power of Data - Steven Moore, Actabl
Today we're learning from *Actabl* CEO *Steven Moore *about the power of data in hospitality, and how technology can unlock insights that give you an advantage.
We cover:
* Hospitality's adoption of technology and how Covid changed it [00:43]
* Opportunity with housekeeping and engineering [01:58]
* Using technology to attract and retain a new generation of hoteliers [02:47]
* The importance of having visibility of what's going on in hotel operations through data [03:35]
* "Moneyball” and hospitality [04:49]
* Being a GPS for the industry [08:00]
* Three types of risk to manage: market, financial, and operations [11:07]
* Maintaining the magic of hospitality for hoteliers through technology [12:44]
Links:
* Learn more about Actabl
* Follow Steven on LinkedIn
* Listen to our other episode with Steven: Finding motivation and meaning in your work
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality…
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Jun 20, 2023
Breaking Down Silos in Hospitality Technology - Hanna Schiller, Ireckonu
How do you create a remarkable experience for guests with technology?
Join me in learning from Hanna Schiller, VP of Product at Ireckonu, about the complexities of hospitality technology and the importance of integration in delivering exceptional service.
We dive into the challenges of siloed systems and how Ireckonu's middleware solution addresses these issues, while Hanna shares her journey and invaluable insights from her experience working with industry nonprofit HTNG. We also discuss the evolving traveler expectations in the wake of the COVID-19 pandemic and offer practical advice on evaluating technology providers.
* Follow Hanna on LinkedIn
* Learn more about Ireckonu
This is part of our 2-week special on technology in hospitality. See our other episodes on technology here.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identit…
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Jun 19, 2023
"User Disengagement" and Reimagining Technology - Matt Welle, Mews
Could "user disengagement" be a key to elevating your guest experience through technology?
Join me as I explore this idea with *Matt Welle*, the CEO of *Mews*, a hospitality technology company.
We also talk about the implications of technology on hiring, examples of hospitality companies that have implemented technology well, how to shop for technology, and what most excites him about the future.
* Follow Matt on LinkedIn
* Learn more about Mews
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jun 18, 2023
What I Learned About Guest Communication From A Nightclub - Parijat Gupta, Coast Hotels
*Parijat Gupta* leads online reputation and social media management for *Coast Hotels*, and in this episode, you'll hear about how a role earlier in her career helped shape how she views communicating with people digitally today.
I want you to hear this because we're heading into some of the biggest technology tradeshows in the hospitality industry over the next few weeks, and as we do that I encourage you to think about people and the guest experience first.
Follow Parijat Gupta on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jun 17, 2023
Own Your Story to Stand Out - Andy Ellwood
What if the key to standing out in a world increasingly dominated by technology and AI is to embrace - and share - our unique stories?
Join us in learning from executive coach *Andy Ellwood* about the importance of knowing and owning your story to create connections and make a lasting impact.
* Follow Andy on LinkedIn
* Follow Andy on YouTube
* Follow Andy on Instagram
* Visit Andy's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jun 16, 2023
Hosting Offsites for Transformation - Andy Elwood
Could offsites unleash the power of your team - and your hospitality business?
Our conversation with executive coach Andy Elwood will leave you with practical insights and fresh inspiration. Andy shares advice on preparation, including pre-event surveys that ensure all voices are heard equally. He also introduces the "Artifact Dinner"– a powerful activity that fosters deep connections among team members by sharing personal stories through small objects.
Discover the secrets to creating unforgettable experiences as we discuss the importance of the environment and using available amenities. You'll learn how simple activities like taking a walk around the area can spark creative ideas for unique participant experiences. Plus, we'll reveal the importance of anticipating attendee needs and the magic behind the art of surprise and delight.
* Follow Andy on LinkedIn
* Follow Andy on YouTube
* Follow Andy on Instagram
* Visit Andy's website
Join in the conversation on this episod…
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Jun 15, 2023
Building a High-Performing Culture through Offsites and Leadership Development Programs - Loretta Macke, Remington Hospitality
Ever wondered how to create a high-performing culture that rewards excellence and drives success?
Join me in a fascinating conversation with *Loretta Macke*, Senior Vice President of Sales at *Remington Hospitality*, as we uncover the secrets to building a performance culture through incentive programs and events like their Pinnacle Incentive Trip. Loretta shares the incredible impact these experiences have had on their organization, inspiring and motivating staff all year long.
We also discuss leadership, mentorship, and finding fulfillment in a career in the hospitality industry. Loretta discusses the company's "RemThrive" program and shares practical tips for ambitious people looking to excel in their careers.
Join us as we explore the passion, dedication, and innovative thinking that fuels Remington Hospitality's performance culture together!
* Learn more about Loretta
* Learn more about Remington Hospitality's culture
* Learn about careers at Remington Hospitality
Join…
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Jun 14, 2023
The Power of Mentorship - Steve Turk, The Hospitality Mentor
Could having a great mentor could propel your hospitality career?
In today's episode, we had the pleasure of learning from none other than the person known across the hospitality industry as The Hospitality Mentor, Steve Turk.
You'll learn why mentorship matters in hospitality and how it can make a world of difference for those eager to grow in their careers. We'll also explore what it means to mentor others and the importance of self-awareness for leaders in the hospitality industry.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jun 13, 2023
Unlocking Overlooked Talent: Second Chance and Inclusive Hiring in Hospitality - Jeff Korzenik, Fifth Third Bank
Could engaging the millions of people often overlooked by employers help address the talent shortages in hospitality?
Join us as we chat with Jeff Korzenik, Chief Economist at Fifth Third Bank, about the potential of second-chance hiring as a solution to this pressing issue.
We discuss the importance of not overlooking individuals with felony and misdemeanor records, and how business leaders can find success in selecting and supporting these individuals, ultimately leading to thriving businesses and outstanding guest experiences.
We also explore lessons from Japan on inclusive hiring and how they managed to unearth untapped talent. Jeff shares insights on the country's strategies for growing the female labor force, utilizing guest workers, and including older workers.
By looking around the world for inspiration, we can find best practices for inclusive hiring that can make a positive impact on communities and help address the challenges of intergenerational poverty and inequalities…
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Jun 12, 2023
Luxury Hospitality Trends, Opportunities, and Innovation - Zach Demuth, JLL
In this episode, Zach Demuth, Global Head of Hotels Research in JLL’s Hotels & Hospitality Group, shares what's going on in the world of luxury travel and hospitality.
Our discussion begins with an in-depth look at the rise of worldwide wealth, changing consumer spending habits, and the increasing demand for unique experiences, all contributing to the current market opportunities for luxury investments. Zach explains how capital from other sectors is moving into hospitality and creating unique experiences for guests, and the secondary effects of this trend that are transforming destinations.
Listen in as Zach shares his advice on making the most of these opportunities and how his own career journey has been anything but linear. You won't want to miss our insightful discussion on the future of luxury hospitality innovation and what it means for everyone in the industry.
Links:
* Read JLL's special report: The Evolution of Global Luxury Hospitality
* Follow Zach here on LinkedI…
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Jun 11, 2023
Total Profit Optimization - Billy Copelan, Sea Island Resorts & Jason Freed, MDO [Sponsored]
This episode is sponsored by MDO and their new report, Data-driven Strategies to Move Beyond Rooms Revenue.
Are you making the most of your business's revenue sources? All of them? Jason Freed, Hospitality Data Evangelist at MDO, and Billy Copelan, Director of Revenue Management at Sea Island Resorts, share their insights on unlocking the full potential of total revenue optimization. From Jason's background as a former journalist to Billy's passion for data and revenue management, their experiences have led them to explore the power of data to grow profitability.
Delving into the world of business intelligence and revenue management strategies, we uncover how Sea Island Resorts is using data to optimize its total revenue. Jason and Billy discuss the importance of combining data from all revenue sources, and how Sea Island increased its golf course revenue through customized packages and strategic tee times. Plus, learn how accurate forecasting and understanding ancillary spending can…
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Jun 10, 2023
Transforming Your Hospitality Career Through Personal Development - Rachel Vandenburg
Discover the power of personal development and how it can transform your career in the hospitality industry, as we chat with hotel owner and leadership coach, Rachel Vandenburg.
Learn from Rachel's own journey of self-discovery, as she shares the challenges she faced managing people and the turning point that led her to hire a coach. Uncover the keys to self-reflection, understanding your strengths and weaknesses, and applying that knowledge to your leadership style.
Level up as a hospitality provider and leader by mastering effective communication, cultivating a leadership mindset, and embracing humility in your journey. Delve into the intersection of hospitality and personal development, focusing on the industry's unique emphasis on person-to-person experiences. Gain valuable insights on fostering healthy debate, empathy in leadership, and personal growth's impact on your professional and personal life.
Don't miss this engaging conversation with Rachel, and start your own transfor…
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Jun 9, 2023
Boundless Hospitality: Finding Motivation by Engaging The Community - Rachel Vandenburg
Growing up in a hospitality family business shaped hotel owner Rachel Vandenburg's approach to leadership and customer experience. Inspired by her parent's visionary thinking, Rachel shares what it's like to push the boundaries in the hospitality industry, from opening a Dutch pancake restaurant to building an eight-lane boutique bowling lounge.
Listen in as we discuss the crucial role of community in hospitality. Discover how Rachel emphasizes the importance of creating gathering spaces and fostering connections between guests, her insights on customer experience and staff training, and the power of personal touches like birthday marquee signs to create lasting bonds with guests.
You won't want to miss this engaging episode full of valuable lessons and inspiring stories from a dedicated hospitality leader.
Links:
* Follow Rachel on LinkedIn
* Visit Rachel's website
* Listen to Rachel's podcast: The Travel Leader
* Book: The Lonely Century by Noreena Hertz
Join in the conv…
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Jun 8, 2023
The Future of Events is More Human - Deanna Vollmer, Questex
*Deanna Vollmer* is the Director of Events and Customer Experience at *Questex* and shares what she’s learned along her journey so far. We discussed:
* Deanna's career path (2:25)
* Discovering the hospitality industry (2:41)
* First job in meeting planning (4:17)
* Importance of understanding customer needs in events (6:50)
* Staying inspired and up-to-date on industry trends (9:22)
* Incorporating theatrics and unique elements (11:46)
* Importance of networking and conversations (12:38)
* Focus on customer experience and differentiation (12:58)
* Incorporating wellness elements in events (14:19)
Follow Deanna on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jun 6, 2023
Event Recap: NYU Hospitality Investment Conference
In this episode, Josiah shares insights and takeaways from the 2023 NYU Hospitality Industry Investment Conference.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Jun 5, 2023
Mastering The Game of Hotel Investment, Design & Branding - Jake Wurzak, CEO of DoveHill Capital Management
Ever wondered what it's like to invest in hotels? Get ready for an eye-opening discussion with *Jake Wurzak*, founder and CEO of *DoveHill Capital Management *- a firm with more than $1.5 Billion in assets under management - as we explore the fascinating world of hospitality investment.
Join us as we dive into the unique advantages of investing in this asset class, the process of creating a new hotel from the ground up, and the importance of design, creativity, and food and beverage in the hospitality industry.
Jake shares his insights on how to create value for investors, the role of brands, and how vertical integration can provide a competitive edge. Don't miss this opportunity to learn from an expert as we uncover the secrets of successful hospitality investment!
Links:
* Follow Jake on LinkedIn
* Follow Jake on Twitter
* Listen to Jake's podcast, Masters of Moments
* Learn more about DoveHill Capital Management
* Visit the DoveHill Capital Management Website
Join in…
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Jun 4, 2023
What's Going On With Hotels Now - David Eisen, Hotels Magazine
Are you ready to uncover the trends shaping the hospitality industry?
Join us as we chat with *David Eisen*, the editor-in-chief of Hotels Magazine, and explore the strength of segments like extended stay and hoteliers' strategies to break even in a post-pandemic world.
We're diving into the upcoming 2023 NYU International Hospitality Industry Investment Conference, discussing working with the media to gain coverage, as well as macroeconomic issues such as inflation and the role of private equity in the hospitality sector.
Discover the importance of staying ahead of the curve with investments and upgrades to remain competitive in this ever-changing industry. You won't want to miss this comprehensive look at the current state and future of the hospitality sector.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitalit…
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Jun 3, 2023
Unlocking the Power of Storytelling in Hospitality - Regitse Rosenvinge
Get ready to unlock the power of storytelling in hospitality as we chat with *Regitse Rosenvinge*, a brand storyteller and communication consultant for hotels and hospitality brands.
We discuss how a compelling narrative can connect your business to your consumers in a more meaningful way and explore the importance of storytelling in the digital age.
Join us as we dive into various channels for sharing your story, from websites to podcasts and social media. Find out how to tap into the history and heritage of your property, and craft a narrative that resonates with your target audience. Don't miss this fascinating conversation, where we uncover the importance of storytelling in the hospitality industry and how it can help set your business apart from the crowd.
Reference links:
* LinkedIn
* Website
* Book: Storytelling for Hotels
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Mu…
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Jun 2, 2023
Raising the Bar with Beverage and Food - Richard Garcia, Remington Hospitality
Ready to shake up your understanding of the hospitality beverage and food world? Join me as I sit down with Richard Garcia, the Senior Vice President of Remington Hospitality, to uncover the secret ingredients behind their innovative beverage and food program.
Discover why classic cocktails are still stealing the spotlight, and prepare to raise a glass to Richard's prediction for the next big cocktail trend - which he unveils in this episode.
But that's not all - we also dive deep into the world of low ABV and non-alcoholic options. Richard sheds light on the growing hype around non-alcoholic spirits and the importance of providing these choices for guests.
Together, we explore the data-driven decision-making process that goes into crafting a successful and profitable beverage and food program in hospitality.
--
Reference: Conversation with Richard Valtr - "Hospitality is eating the world"
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Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Su…
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Jun 1, 2023
Stewarding Capital for Impact - Michael Hraba, Partner at Waterford Hotels & Inns
Could hospitality be an effective way to steward capital for positive impact? Join us as we chat with Michael Hraba, partner at Waterford Hotels and Inns, who shares his experience in bringing iconic hotel projects in California to life. We explore the idea of hospitality as not only a rewarding career path but also a means to transform communities, promote sustainability, and create jobs.
Discover how capital can be used to enhance the world around us as Michael discusses the role of wealth in the hospitality industry.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 31, 2023
Empowering with Perspective - Michael Hraba, Partner at Waterford Hotels & Inns
As Mental Health Awareness Month comes to a close, we want to share a heartfelt conversation with the inspiring *Michael Hraba*, Partner at *Waterford Hotels and Inns* and an experienced hospitality leader.
Michael emphasizes the importance of giving your team perspective and supporting their mental well-being in the workplace. He shares how focusing on positive experiences and interactions in hospitality can alleviate anxieties and insecurities that come with dealing with demanding customers.
Join us as Michael shares his personal journey of growth and understanding, and how life experiences have taught him valuable lessons about being present, intentional, and empathetic. Listen to how you can inspire and lead your team with a focus on perspective, empathy, and support for their mental health, ultimately creating a more positive and successful workplace environment. Don't miss this enlightening and empowering episode that will leave you feeling uplifted and ready to be a better lea…
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May 30, 2023
Building Resilience - Matt Welle, CEO at Mews
Could prioritizing mental health and wellness could actually make you a better leader and create a thriving work environment?
Our guest today, *Matt Welle*, CEO of *Mews*, a hospitality technology company, shares his personal journey with mental health and the innovative wellness initiatives he's implemented at his global organization.
Listen in as we discuss the importance of resilience in high-pressure environments, and how acknowledging mental health needs can lead to personal growth and success. Discover the impact of Wellness Wednesday, in-house mental awareness coaches, and Matt's own life decisions – like getting enough sleep and exercising daily – on his and his employees' well-being.
Don't miss this conversation if you're looking to create a healthier, more balanced work culture that encourages personal growth and success.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Mus…
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May 29, 2023
The Power of Veterans in the Private Sector - Christopher Randall, Director of Impact at 21c Museum Hotels
I recently had the honor of speaking with *Christopher Randall*, a US Marine Corps veteran, police officer, and now the Director of Community Impact at the *21C Museum Hotel in St. Louis*. Today on Memorial Day, it's essential to recognize not only those who have lost their lives serving in the armed forces but also the invaluable skills and experiences that veterans like Christopher bring to the table when transitioning to civilian life.
In this insightful conversation, Christopher shares his advice for organizations looking to hire veterans and emphasizes the incredible value they can bring to the private sector. Additionally, he encourages fellow veterans not to underestimate their worth and to take advantage of resources available through organizations like Team Red, White and Blue, Team Rubicon, and the Wounded Warrior Project. Don't miss this inspiring episode that sheds light on the unique strengths and experiences of our veterans and how we can better support them.
Join in th…
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May 26, 2023
Be the change you want to see: My advice for hospitality leaders - Craig Poole, Reading Hospitality
Ever find yourself inspired by the incredible things happening in the hospitality world but unsure if you can achieve the same in your own business? We've got just the person to talk you through this today - *Craig Poole*, President of *Reading Hospitality* and three-time Hilton Connie Award winner.
Join us as he shares his wisdom on driving change in the industry and empowering the people around you to achieve success. Craig's insights on leadership, doing the right thing, and stepping outside your comfort zone will leave you feeling ready to make a difference in your hotel and beyond. Don't miss this remarkable conversation with a true hospitality expert who believes in being the change you want to see.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 25, 2023
People are the point of impact: How to create new beginnings and empower through leadership - Craig Poole, Reading Hospitality
*Craig Poole* is the President of *Reading Hospitality*, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, we discuss "second chance hiring," leading people, and cultivating a strong culture within your organization.
Watch the documentary: Lead me and I'll follow you
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 24, 2023
Transforming lives through hospitality: What inspired me to do more - Craig Poole, Reading Hospitality
*Craig Poole* is the President of *Reading Hospitality*, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you're going to learn what inspired him to think about the power of hospitality in a new way.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 23, 2023
The "Singapore Theory" is why I hired 208 people for my 209 room DoubleTree hotel - Craig Poole, Reading Hospitality
*Craig Poole* is the President of *Reading Hospitality*, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you're going to learn why he hired more than 200 people to run his 209-room hotel.
* Follow Craig on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 22, 2023
Getting started - Craig Poole, Reading Hospitality
*Craig Poole* is the President of *Reading Hospitality*, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In this episode, you'll learn both how Craig starts each day - and how he got started on the path to the business he runs today.
* Follow Craig on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 19, 2023
The future of events (and the case for investing in hospitality) - Paul Miller, Questex
Today, we're learning from *Paul Miller*, CEO of *Questex*, and in our discussion, we cover:
* Background on the NYU International Hospitality Industry Investment Conference
* Why events matter now (2:26)
* What's changed post-pandemic in what we want from events (4:05)
* Trends and opportunities in events (4:57)
* Creating a "Coachella experience" in B2B events (7:37)
* The case for investing in hospitality (9:14)
To learn more about Paul Miller and his work:
* Follow Paul on LinkedIn
* Visit the Questex website
* Learn more about the NYU International Hospitality Industry Investment Conference
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 18, 2023
Stay WEIRD: How hospitality leaders can create a culture of belonging - Shelley Brown
Today, we're learning from Shelley Brown.
We've been talking about recruiting and hiring and engaging people in hospitality for years, but what's beneath all of that is creating a culture of belonging. The very best hospitality leaders I know focus on this because they know that if you welcome people to your teams well, and make them feel like they belong they will not only stay engaged and do their best work - but will help you recruit other talented people.
Shelley began her career in hospitality, and in this episode, you're going to hear the early experiences that shaped her view on all of this, the importance of belonging and psychological safety, the "belonging equation," the W.E.I.R.D. framework for creating a culture of belonging - and the importance of continually practicing and aligning around values that foster a culture of belonging.
* Learn more about Shelley's work on her website
* Read Shelley's book: Weird Girl Adventures from A to Z
Join in the conversation on…
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May 17, 2023
It's time we celebrate Night Auditors: The unsung heros of hospitality - Jason Freed & Eduardo Burkard [Sponsored by MDO]
This episode is sponsored by MDO's Night Auditor Appreciation Day.
The Night Auditor plays a vital, yet often overlooked role in running a hotel. In this episode, Jason Freed and Eduardo Burkard from MDO discuss the range of responsibilities this role typically covers while working overnight: from checking people in to covering the kitchen to processing important data for every function of the hotel.
While the working hours and wide range of jobs to be done can be tough, this role is often where hotel leaders begin their careers, as it provides exposure to all areas of the business.
Jason, Eduardo, and the team at MDO are organizing a campaign to help us show appreciation for these critical members of the hospitality industry, and in this episode share ideas for celebrating and showing appreciation for the people working in this role.
Learn more at HotelHeros.org
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Dai…
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May 16, 2023
From stigma to support: How Remington Hotels is providing comprehensive solutions to hospitality's mental health and wellness challenges - Dan Aswell, Remington Hotels
Hotel Management’s Voice of the Owner survey just came out and showed employee mental health is the #1 most-anticipated challenge for hotel owners and investors over the next 12 months.
Today, we’re learning from someone who has built a comprehensive employee benefits program to help address this:* **Dan Aswell*, Senior Vice President of Total Rewards at *Remington Hotels*.
In this episode, you’re going to learn the demographic least likely to receive important mental health support, what Dan offered to address this, and how he and his team worked holistically to support mental health for the company's associates. You’re going to learn how they stay relevant with the benefits they offer broadly, and how they drive adoption and encourage positive change.
Regardless of where you work in the hospitality ecosystem. I think you’ll come away inspired on how to meaningfully support the people that make the hospitality industry possible.
Bonus: To learn more about what Dan built,…
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May 15, 2023
What I learned working with Chip Conley - Sara Osias, Auberge Resorts
Imagine if you had the opportunity to work on a small team with one of the hospitality industry's most legendary leaders. What would you be looking for, and what would you take away from it?
*Sara Osias* is now Head of Experiences at *Auberge Resorts Collection*, but in this episode shares what stood out to her working with *Chip Conley* when they were both at *Airbnb*.
You're going to hear a leadership lesson that you can bring into your meetings today to level up your decision-making and make your culture stronger.
In case you missed them, be sure to listen to our other conversations with Sara:
* My journey to leading experience design
* How I design and deliver experiences for our guests
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 12, 2023
Be an "inspiration rainmaker" - Sara Osias, Auberge Resorts
To empower your teams to do their best work and delight your guests, you need to inspire them. And that, of course, requires being inspired yourself. Today, you're going to hear how *Sara Osias**,* Head of Experiences at *Auberge Resorts Collection*, thinks about this and does this.
In case you missed them, be sure to listen to our other conversations with Sara:
* My journey to leading experience design
* How I design and deliver experiences for our guests
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 11, 2023
Q&A on mental health in hospitality: Identifying and addressing burnout (and more) - Alex Brown, Recover Hospitality
Our guest today is *Alex Brown*, Founder & President at CXN Travel and Recover Hospitality.
In this episode, you'll hear how to identify and address burnout, how to reenergize yourself, the importance of building resilience - and a couple of quick stories from Alex on experiences that he's had that guide the way that he thinks about mental health in hospitality today.
Connect and learn more about Alex:
* LinkedIn
* Recover Hospitality
* CXN Travel
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 10, 2023
What I learned about mental health as a hotel owner and operator - Alex Brown, Recover Hospitality
Our guest today is *Alex Brown*, Founder & President at CXN Travel and Recover Hospitality.
May is Mental Health Awareness Month, and there are few better to speak to both the challenges our industry faces and how to address them than Alex Brown, a hospitality management professional and hotel owner who transitioned to a career in substance use recovery support services.
In this episode, you're going to hear what Alex has learned about mental health and advice for owners, operators, and hospitality leaders that want to take care of themselves and their teams.
Connect and learn more about Alex:
* LinkedIn
* Recover Hospitality
* CXN Travel
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 9, 2023
Using LinkedIn to reach your goals - James Ferguson, Wurzak Hotel Group
Today's guest is James Ferguson, Director of Culture at Wurzak Hotel Group.
LinkedIn is responsible for most of the things I've able to create for you here at Hospitality Daily. In the past week, our stories reached more than 50,000 people on LinkedIn alone - which blows my mind.
But it's not just me - time and again, I've heard from hoteliers that this social network plays a key part in their success and what they're building. One of those people is James Ferguson, Director of Culture at Wurzak Hotel Group. We met James on this show a few episodes ago, and as part of his focus on building and scaling organizational culture, there's a big PR and communications element to his work as well.
In this episode, you're going to learn how James uses LinkedIn, and what it does for him.
Learn more about James, his book, and his work at The Confetti Culture.
Join the conversation on today's episode on the Hospitality Daily LinkedIn page
Want more on this topic? Read The Hotelier’s Ultimat…
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May 8, 2023
If you want to change the world, change yourself - Sloan Dean, Remington Hotels
In today's episode, *Sloan Dean*, CEO of *Remington Hotels*, shares his experience of how ambition affected his relationships with colleagues earlier in his career.
Through executive coaching and feedback, he realized he needed to let go of ego and focus on empathy and vulnerability. By changing himself, he was able to achieve success, leading to his current role today as CEO of Remington Hotels.
His advice for us today: "If you want to change the world, change yourself."
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 5, 2023
Creating opportunity and community impact - Christopher B. Randall, 21c Museum Hotel St. Louis
*Christopher B. Randall* is the Director of Community Impact at the *21c Museum Hotel St. Louis*.
In this episode, you'll learn what his role covers, why community impact matters, and a few ways he engages people through programming and creating access. You're going to be inspired by ways you can engage and impact the community around you as well.
Follow Christopher on LinkedIn
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 4, 2023
Thoughts from OpenAI (ChatGPT) CEO Sam Altman [Stripe Sessions Conference Recap]
In this episode, I recap some of my top takeaways from listening to Sam Altman talk about AI, ChatGPT, and the future of technology at the Stripe Sessions event in San Francisco.
For more on AI:
* Read my guide: AI for Hotels: A Guide to Artificial Intelligence for Hospitality Leaders
* Watch me and Chris Cano discuss the implications for hospitality providers
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 3, 2023
Hospitality is 'eating the world' - here's what it means for your business and your career - Richard Valtr, Mews
*Richard Valtr* is founder of *Mews*, and in this episode, shares the big trend creating opportunities for our businesses - and our careers.
* Read Richard's blog post
* Follow Richard on LinkedIn
* Follow Richard on Twitter
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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May 2, 2023
How I design and deliver experiences for our guests - Sara Osias, Auberge Resorts
Today we're going hear from someone who oversees some of the most extraordinary experiences in hospitality today, *Sara Osias**.*
Sara is Head of Experiences at *Auberge Resorts Collection*, and in this episode, you're going to hear about everything from a creative spin on nightly turndown service to an arts-focused adventure to Marfa, Texas that includes a private jet and carefully curated culinary experiences.
Experience is the key to standing out and making money in hospitality today. As we learned from Samantha Hardcastle in a prior episode, providing memorable experiences is not only vital for differentiating your brand and building loyalty, it's especially important today to make guests feel they're getting value for the money they're paying to stay at your properties and ensuring they return and tell others about you as well.
In this episode, you're going to learn how Sara's background working at technology companies guides her selection of the experiences they offer, the cul…
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May 1, 2023
My journey to leading experience design - Sara Osias, Auberge Resorts
*Sara Osias* is Head of Experiences at *Auberge Resorts Collection*.
In this episode, you'll learn how Sara draws inspiration from a diverse range of experiences along her own career journey - from camp counselor to teacher to an early member of Airbnb's hospitality team with Chip Conley - to lead experience design at Auberge Resorts today.
I want you to hear her story because it will show you how each of our career journeys - no matter how unconventional they are - can lead us to providing exceptional hospitality today.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 28, 2023
All stories matter - Naureen Ahmed, Inspiring Women in Hospitality
Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss listening to (and amplifying) all stories - and why that matters.
Listen to Naureen's podcast here: Inspiring Women in Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 27, 2023
Fixing the gender imbalance in hospitality leadership - Naureen Ahmed, Inspiring Women in Hospitality
Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss the gender imbalance in hospitality leadership, what Naureen is hearing from women in hospitality around the world, ways to address the imbalance, and how Naureen is doing this through Inspiring Women in Hospitality in its "Inspire Programme" - a peer-to-peer mentoring initiative.
Listen to the podcast: Inspiring Women in Hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 26, 2023
Our "culture committee" helps us build and scale the culture we want - James Ferguson, Wurzak Hotel Group
Would you like to build a culture so strong it attracts talented people, keeps them engaged in doing their best work, and provides a way to scale success across your organization?
That's what James Ferguson is doing as the Director of Culture at Wurzak Hotel Group.
In today's episode, you'll learn about his unique role, how his career as a general manager informs his work today, how he approaches training and development, his "culture committee" concept, and what it's done for their company.
Learn more about James, his book, and his work at The Confetti Culture.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 25, 2023
Why creativity matters, and how to bring it to life - Veerle Donders, Zoku
*Veerle Donders* is Concept & Brand Director at *Zoku*. In this episode, she shares why creativity matters more than ever today in hospitality - and how she helped bring it to life at Zoku.
Listen to our past episodes with Veerle:
* Business travel, "bleisure," and fighting loneliness
* Community is a verb
* The future of hospitality is more human
* What to look for in a career in hospitality
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 24, 2023
From Porsches to Bee Colonies: Partnerships for Sustainability and Fun (with Michael Pace)
Our guest today is *Michael Pace**, * General Manager of the *InterContinental Mark Hopkins** *in San Francisco.
Michael is a very creative person and shared a ton of ways partnerships and collaborations can not only do good but create something fun and worth talking about when we spoke recently.
In today’s episode, he shares the stories of two very different collaborations he did - one with Porsche and the other to restore the bee colonies.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 22, 2023
Earth Day special with Michael Pace: Creating "EarthCare" at Kimpton Hotels (and lessons in scaling sustainability)
*Michael Pace* is the General Manager of the *InterContinental Mark Hopkins*, and in this episode, shares the story of how he co-created the "EarthCare" initiative at Kimpton Hotels earlier in his career - which quickly became one of the leading environmental programs in the hospitality industry.
Michael shares how they got started, what the program included, how they scaled it, and how to make the business case for sustainability.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 21, 2023
What I've learned about hospitality as a travel writer - Rafael Peña, Travel Noire
*Rafael Peña* is a travel expert and contributing journalist for Travel Noire. In this episode, we talk about the best hospitality he's experienced, hotels vs short-term rentals, culture, storytelling and more.
See Rafael's work:
* Meet the Two Black Hoteliers Changing the Hospitality Industry
* NBA Star Reggie Bullock Purchases Private Island In Belize
* First Look At The Four Seasons Private Residence In Los Angeles
Connect with Rafael:
* LinkedIn
* Instagram
* Twitter
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 20, 2023
How we use robots at our hotel - Rob Dacey, Prospera Hospitality
*Rob Dacey* is a General Manager with *Prospera Hospitality* at the *Hilton Garden Inn* Pittsburgh Airport hotel. In this episode, he shares why he started using robotics and robots at his hotel, what they do, and what the results have been.
If you haven't done so already, also listen to our other episode with Rob: Serving the community also helps us reach our business goals
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 19, 2023
The story behind "Where Passionate People Thrive" - Sloan Dean, Remington Hotels
*Sloan Dean* is the CEO of *Remington Hotels*. In this episode, he shares the story behind turning around the culture of the company and creating its "Where Passionate People Thrive" employer brand.
For more, read Sloan's article: Culture Creates Room To Thrive At Remington Hotels
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 18, 2023
What to look for in a career in hospitality - Veerle Donders, Zoku
*Veerle Donders* is Concept & Brand Director at *Zoku*. In this episode, she shares what she saw through the pandemic, the benefits of working in hospitality - and what you should look for in a career in this industry.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 17, 2023
Worried about AI? Try a career in hospitality - Michael Hraba, Waterford Hotels & Inns
Michael Hraba is Partner at Waterford Hotels & Inns. In this episode, he talks about what's happening with AI now, how it is impacting career planning and the opportunities he sees.
You can also read his article on this topic here on HotelOperations.com
Follow Michael on Twitter here and read his blog here.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 14, 2023
Finding motivation and meaning in your work - Steven Moore, Actabl
Steven Moore is the CEO of Actabl, a software company that supports 90,000+ hospitality providers. In this episode, Steven shares his thoughts on finding meaning at work and getting perspective on the impact we can make in hospitality.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 13, 2023
The future of hospitality is more human - Veerle Donders, Zoku
*Veerle Donders* is Concept & Brand Director at *Zoku*. In this episode, she shares her experience coming through Covid lockdowns and what she learned about the future of hospitality.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 12, 2023
Community is a verb - Veerle Donders, Zoku
*Veerle Donders* is Concept & Brand Director at *Zoku*. In this episode, she shares what she's learned about community building and how to design for interaction.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 11, 2023
Business travel, "bleisure," and fighting loneliness - Veerle Donders, Zoku
*Veerle Donders* is Concept & Brand Director at *Zoku*. In this episode, she shares what she's observed about business travel - and the opportunity to provide hospitality to guests traveling on business.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 10, 2023
Designing new employee experience (plus: a treasure hunt I set up) - Szilvia Olah
Szilvia Olah is the founder of The Strengths Company and a former Learning & Talent Development leader at Accor and Jumeirah Group. In this episode, she shares the importance of designing the experiences for your new employees, and how she did this at one hotel.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 7, 2023
The business benefits of investing in culture and community - Donte Johnson & Jason Bass, Revival Baltimore
*Donte Johnson* is the General Manager and *Jason Bass* is the Director of Culture and Impact at* Revival** *Baltimore - JDV hotel. In this episode, they talk about measuring the business impact of their investment in culture and programming, and how they think about ROI.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 6, 2023
Impact Hospitality & being more hospitable to our neighbors - Jason Bass & Donte Johnson, Revival Baltimore
*Jason Bass* is the Director of Culture and Impact and *Donte Johnson* is the General Manager at* Revival** *Baltimore - JDV hotel.
In this episode, they talk about the opportunity hotels and hospitality businesses have to impact their communities for the better.
Read Jason's article: What is Impact Hospitality?
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 5, 2023
DEI needs to be a baseline to build from - Donte Johnson & Jason Bass, Revival Baltimore
*Donte Johnson* is the General Manager and *Jason Bass* is the Director of Culture and Impact at* Revival** *Baltimore - JDV hotel. In this episode, they talk about diversity, moving beyond buzzwords, and focusing on impact.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 4, 2023
Dress codes, grooming standards & creating a welcoming culture - Donte Johnson & Jason Bass, Revival Baltimore
*Donte Johnson* is the General Manager and *Jason Bass* is the Director of Culture and Impact at* Revival** *Baltimore - JDV hotel. In this episode, they talk about what it takes to create a culture that's welcoming to the people working with you.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Apr 3, 2023
We have a boring problem, not a staffing problem - Jason Bass & Donte Johnson, Hotel Revival
*Donte Johnson* is the General Manager and *Jason Bass* is the Director of Culture and Impact at* Revival** *Baltimore - JDV hotel. In this episode, they talk about what needs to change to attract and retain the right staff.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 31, 2023
Culture creates a feeling and sends a message - Jason Bass, Hotel Revival
*Jason Bass* is the Director of Culture and Impact at *Hotel Revival**. *In this episode, he shares his definition of culture - both broadly and within an organization.
* Visit Jason's website
* Follow Jason on LinkedIn
* Follow Jason on Twitter
* Follow Jason on Instagram
* Listen to Jason and Revival GM Donte Johnson speak with Omari Head on the Next Gen in Lodging podcast
*
*Photo credit: Hotel Revival
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 30, 2023
What I've learned working on the front lines of hospitality - David Jones
*David Jones* has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities.
In today's episode, David explains what he learned by taking a part-time job at the front desk of a local hotel.
* Follow David on LinkedIn
* View David's YouTube channel
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 29, 2023
How to invest in culture development - Eleanor Erickson
Your organizational culture is crucial for providing remarkable hospitality.
*Eleanor Erickson *is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she explains how both owners and operators can invest in their culture.
* Follow Eleanor on LinkedIn
* Visit Eleanor's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 28, 2023
The story of "Hamptonality University": scaling culture through training - Eleanor Erickson
*Eleanor Erickson *is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she explains how a program at Hampton Inn helped them cultivate culture and create leaders in their organization.
* Follow Eleanor on LinkedIn
* Visit Eleanor's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 27, 2023
The power of culture, and how I experienced it through "Hamptonality" - Eleanor Erickson
*Eleanor Erickson *is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture.
* Follow Eleanor on LinkedIn
* Visit Eleanor's website
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 24, 2023
What I've learned leading hospitality and community - Ernie Tovar, WeWork
*Ernie Tovar* was one of the first 50 employees at WeWork and today is a community, hospitality, and operations lead in San Francisco. In this episode, Ernie shares what he learned about hospitality from his own career journey, and how he leads community. Regardless of what type of business you're in, there's something you can learn from this conversation.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 23, 2023
The role of AI, automation & technology in providing hospitality - David Jones
*David Jones* has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities.
In today's episode, David explains the role of AI, automation & technology in providing hospitality - plus what you should do now to prepare your organization and your career for what's ahead.
* Follow David on LinkedIn
* View David's YouTube channel
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 22, 2023
How being a "modern elder" can guide coaching and mentoring in hospitality - David Jones
*David Jones* has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities.
In today's episode, David explains the concept of a "modern elder" developed by Chip Conley and how it guides his coaching and mentoring today.
* Follow David on LinkedIn
* View David's YouTube channel
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 21, 2023
How sales & operations can work together to provide great hospitality - Robin Moncrieffe
*Robin Moncrieffe* is an experienced hotel sales professional as well as the co-host of the *Don't Look Under the Bed* podcast.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 20, 2023
Hospitality starts with the associate - Robin Moncrieffe
*Robin Moncrieffe* is an experienced hotel sales professional as well as the co-host of the *Don't Look Under the Bed* podcast.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 17, 2023
The future looks a lot like today - Tamara Mims, Four Sisters Inns
*Tamara Mims* is the President & CEO of *Four Sisters Inns*. In this episode, she shares the big reason behind why she thinks the future should and will look a lot like the present.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 16, 2023
Impress people with the details - Niki Wade
*Niki Wade* is an experienced hotel sales professional as well as the co-host of the *Don't Look Under the Bed* podcast. In this episode, she shares a story of how she impressed a group of hotel guests by paying attention to the details. What could this look like for you?
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 15, 2023
Developing empathy and winning people over by working alongside them - Niki Wade
*Niki Wade* is an experienced hotel sales professional as well as the co-host of the *Don't Look Under the Bed* podcast. In this episode, she shares what she's learned through working with colleagues in other departments.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 14, 2023
Recruiting and hiring around core values - Travis McPherson, Four Sisters Inns
*Travis McPherson* is the Chief Operating Officer at *Four Sisters Inns**. *In this episode, he shares how his organization hires around core values to ensure better service and a better employee experience.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 13, 2023
Balancing consistency with being locally unique - Tamara Mims, Four Sisters Inns
*Tamara Mims* is the President & CEO of *Four Sisters Inns*. In this episode, she shares how she thinks about balancing consistency across her portfolio with being unique and relevant in each location.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 10, 2023
Don't nickel and dime your guests - Tamara Mims, Four Sisters Inns
*Tamara Mims* is the President & CEO of *Four Sisters Inns*. Whenever I stay at a Four Sisters property, I appreciate all the free amenities they provide and it increases my feeling of loyalty to the brand. In today's episode, Tamara explains why she does this.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 9, 2023
What I learned as CEO working in the back of the house for a week - Tamara Mims, Four Sisters Inns
*Tamara Mims*, President & CEO of *Four Sisters Inns*, spent a week working in the kitchen of one of her properties because of a staffing shortage during the pandemic. In this episode, she shares what she learned through the process.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 8, 2023
My journey from Marketing Director to CEO - Tamara Mims, Four Sisters Inns
*Tamara Mims* is the President & CEO of *Four Sisters Inns*. In this episode, she shares what she learned about guest relations working as marketing director and other roles on her journey to becoming CEO.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
Subscribe to the Hospitality Daily YouTube channel here.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Feb 16, 2023
How we are providing hospitality outside the walls of our hotels - Christian Lundén, Nordic Choice Hotels
*Christian Lundén* and his team at *Nordic Choice Hotels* in Sweden are looking at new opportunities to provide hospitality (and generate revenue) outside the walls of their hotels. Listen to how they're doing this in today's episode.
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Feb 15, 2023
What I learned at a career fair
I wanted to know what job seekers thought about working in hospitality, so I went to a career fair in San Francisco. Here's what I learned.
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Feb 14, 2023
Sharing light & love - Marlon Smith, Hotel Enso
Today *Marlon Smith*, General Manager of *Hotel Enso*, explains why he loves hospitality and engaging with his community.
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Feb 13, 2023
Know thyself…better than Spotify, Netflix, and Google do - Raul Moronta, Remington Hotels
In this episode, *Raul Moronta*, CCO at *Remington Hotels*, explains the key to effective hospitality leadership in an increasingly technology-driven world.
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Feb 9, 2023
Engaging guests through activities, events & community partners - Jeanne Hizon & Marlon Smith, Hotel Enso
In this episode, Jeanne Hizon, Director of Sales, and Marlon Smith, General Manager at Kimpton's Hotel Enso in San Francisco, explain how they're engaging guests through community partnerships.
* Follow Jeanne on LinkedIn
* Follow Marlon on LinkedIn
* Learn more about Hotel Enso
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Feb 8, 2023
Focus on your neighborhood - Jeanne Hizon, Hotel Enso
In this episode, Jeanne Hizon, Director of Sales at Kimpton's Hotel Enso in San Francisco, explains why focusing on your neighborhood not only unlocks opportunities for providing hospitality - but can help you grow.
* Follow Jeanne on LinkedIn
* Learn more about Hotel Enso
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Feb 7, 2023
We are ambassadors - Marlon Smith, Hotel Enso
*Marlon Smith* is the general manager of the new *Hotel Enso* from *Kimpton Hotels* in San Francisco. In this episode, he talks about the opportunity we have to represent our cities and neighborhoods, what exceptional hospitality looks like, and how to hire people to provide great hospitality.
* Follow Marlon on LinkedIn
* Learn more about Hotel Enso
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Feb 6, 2023
The details will make or break a guest stay - Brian Proctor, Leeds Hospitality
*Brian Proctor* is a fun and insightful hotelier to follow on LinkedIn.
He was formerly an operations leader at *Starwood*, *Evolution Hospitality* and then *BridgeStreet* - where he was Chief Operating Officer - before he founded *Leeds Hospitality Group*.
In this episode, you'll hear what he's learned about getting the details right, as well as his recent hunt for the perfect hotel shower.
* Follow Brian on LinkedIn
* Listen to Brian's podcast, Tuesday's Thanks
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Feb 3, 2023
Creating an “MVP” of a new hospitality concept - Britt Morgan-Saks, The June
So many people with a fresh vision for hospitality get hung up on getting everything perfect and figured out before they do anything. They end up doing nothing and the world is worse off because of that.
That’s not *Britt Morgan-Saks**.*
We heard from Britt earlier this week about what she learned about hospitality from NYC nightlife as well as her move to Florida.
Today, I want you to listen to how she tested her concept for *The June* by hosting an event in her own home for 150 people.
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Feb 2, 2023
Creating spaces for connection - Britt Morgan-Saks, The June
*Britt Morgan-Saks* recently moved from New York to Florida to launch and scale *The June*, a soon-to-be-launched private members club designed to provide a more modern, inclusive experience of belonging in emerging gateway cities.
In today’s episode, Britt shares what this move taught her about providing hospitality.
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Feb 1, 2023
Lessons for hospitality from NYC nightlife - Britt Morgan-Saks, The June
*Britt Morgan-Saks* is the founder of *The June* and started her career working for *Amy Sacco*, creator and owner of the legendary *Bungalow 8 *in New York.
In this episode, Britt explains what she learned from Amy and