What SALES SKILLS Are Relevant For Customer Success
Play • 12 min

In this podcast episode, Richard Harris shares some valuable insights on the essential sales skills that can help boost the success of customer success teams. 

As a customer success manager, it's crucial to have a solid understanding of these skills to ensure your team's effectiveness in driving customer satisfaction and loyalty.

During this session, you'll learn:

  • How sales skills can be applied to customer success
  • What sales skills are relevant to customer success managers
  • When would be the best time to have sales training for your customer success team

So, if you're looking to enhance your customer success skills and take your team's performance to the next level, this episode is a must-listen.

Tune in to the full episode and discover the secrets to delivering exceptional customer experiences through the power of sales skills.


Additional Resources

📑 Blog: Importance of Customer Communication for Customer Success

📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework

🎥  Video: Who should own the Renewals and Upsells? Sales or Customer Success?

🎥 Video: SALES vs. CUSTOMER SUCCESS — Account Ownership

🎥  Video: Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools

🎙 Podcast:  The Surf and Sales:  Modern Customer Success with Irit Eizips


Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Work With Our Team Privately —
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here


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