Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools
Play • 27 min

Customer Intelligence tools help identify upsell opportunities and prioritize them based on each account’s historical data. By leveraging customer data in a strategic manner, companies can improve their upsell revenues using artificial intelligence.

By using an intelligent data tool, all the information needed by those responsible for upsell revenues can be readily accessible, resulting in more efficient customer engagements.

Additionally, as the customer intelligence tool gets smarter over time, it can generate recommendations for actions that will assist in scaling, and in prioritizing actions to make the team’s approach more strategic.

In this podcast episode, Gaurav Bhattacharya, CEO at, and Mary Poppen, the Chief Strategy and Customer Officer at, shared what can be accomplished with customer data when leveraging customer intelligence tools powered by artificial intelligence.

Listen to this episode to learn best practices in creating an upsell score, and how to drive upsell revenues using customer data.

As a leader in customer intelligence solutions, uses artificial intelligence modelling in acquiring, analyzing, and interpreting the customer data they collected. This helps Customer Success teams proactively increase upsell revenues, prevent churn, and engage their customers in a timely and effective manner.


Additional Resources:

📑 Blog: Discover the 5 Ways Customer Intelligence (CI) Can Increase Your Revenue Growth Five-fold!

📑 Blog: How To Increase Revenues With a Better Renewal Process

📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework

🎥 Video: How to Increase Upsell Revenues Proactively Using Blitz Campaigns

🎥 Video: Driving Upsell Revenues Proactively by Customer Success

🎥 Video: Reducing Customer Churn Using Augmented Intelligence and Predictive Analytics


Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Work With Our Team Privately —
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here


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