Conflict Negotiation - how to feel more in control
Play • 11 min

Imagine this: your phone rings. It's a client you've been working with on a really big project. The person on the other end is furious. They cannot believe the work that you've done has not hit the mark of what was agreed, and the impact that is now having on their clients and their work is astronomical. They are pissed. What do you do? And what do you feel? 

Mad, misunderstood, unappreciated? Confused? Do you go into defensive mode? The last thing people tell me is that they feel in control. So today's episode is all about conflict negotiation and how to feel more in control.


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