That's Great IT!
Craig Ferrara
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Your one-stop shop Podcast to learn all about IT Ops; we turn IT noise into insights and manual tasks into automated actions. Join our host, Craig Ferrara, as he talks to tech experts from different walks of life, sharing great insights and the latest trends, and tackling relevant topics about IT Ops and AIOps. This is “That's Great IT” powered by BigPanda.
Available episodes
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Mar 23, 2023
Measuring What Matters – How Data Can Help to Make or Break your IT Operations Strategy
In today's fast-paced business environment, IT organizations are expected to do more than just keep the lights on. They are expected to add value to the business by enabling growth, driving innovation, and improving operational efficiency. To accomplish this, IT organizations must constantly measure their own operational success and impact to the business.
In today’s podcast episode, Keith Cole, IT Operations Manager at NTT DATA Services, shares how qualitative and quantitative data can provide valuable insights into how well IT is performing, how it is contributing to the business, where improvements can be made, and more.
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Mar 2, 2023
How ITOps is evolving to support brick and mortar
In recent years, ITOps has emerged as a critical area of focus for companies looking to optimize their IT infrastructure and ensure that their systems are reliable, secure, and efficient. The need to shift to new technology is especially relevant for brick-and-mortar organizations, which face unique challenges in integrating their physical operations with digital systems.
In today's podcast episode, Ehab Tarabay, Head of Workplace IT Services at TMF Group, shares with us how ITOps is evolving to support brick-and-mortar businesses. Ehab also provides insights into how companies can effectively manage their IT operations in this rapidly evolving landscape.
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Feb 9, 2023
Sometimes things just go wonky - resolving unforeseen ITOps events
Even the best teams can encounter outages. Sometimes there are environmental anomalies in the data center or a component failure that leads to unplanned downtime. In this episode, we explore how IT teams can limit the impact of outages to business operations and resolve them when they arise.
In today's episode, Scott Lee, AVP for Infrastructure and IT Ops at Arch Mortgage, shares with us some essential tips and strategies on disaster preparedness and recovery.
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Jan 26, 2023
The ITOps 2023 predictions; what does the future hold
*What will 2023 hold for ITOps? As we look back to 2022, its stellar growth for many companies and positive hiring trends, we hope that 2023 is even more successful for those involved in ITOps. In this episode, we take a deep dive into our predictions for 2023 and the future of ITOps.*
*In today's episode, we sit down Mark Swartz (Qtis AI's Co-founder and Co-CEO), William Connors (IT Director for the Noble Group), and Nigel Peacock (Global IT Leader).*
*Join us as we share our thoughts and 2023 predictions on technology, AI, and more. *
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Jan 12, 2023
How to successfully build and defend your 2023 ITOps budget
Are you finding it harder and harder to rationalize your budget? Are you doing something wrong with your tactics? Is there something missing from your presentation?
In today's podcast, Global IT leader, Nigel Peacock, is here to give his insights on what you can and should do to justify your IT budget.
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Nov 10, 2022
Restaurant Biz and ITOps - A Recipe for Success
Undoubtedly, technology has played a vital role in the restaurant scene, whether recruiting new employees, scheduling staff, or serving customers. But with the latest innovations, has technology become more of a burden or something that every stakeholder should embrace?
Join us in today's episode as we sit down with William Connors, Director of IT Operations for Ring International Holdings. He shares his insights on how technology has shaped the restaurant industry and more.
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Oct 27, 2022
Tales from the NOC Side (Part 2)
Rounding out our two-part Halloween special, Craig sits down with BigPanda NOC pros, Trey Roper and Jason Taylor as they get deep into some of their spooky NOC stories.
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Oct 20, 2022
Tales from the NOC Side (Part 1)
Check out episode 1 of our two-part Halloween series featuring spooky stories from Aaron Johnson, Brady Pannabecker, and Greg Schrank about their experiences in the NOC.
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Sep 20, 2022
Starting Small and Growing Over Time
Growing IT Ops across multiple areas of business can be a daunting ordeal in and of itself but more so when tech analysts and specialists approach the development with something drastic. Mark Swartz, Co-Founder & CTO at Qtis AI, emphasizes the winning principle of small beginnings and gradual growth as he shares valuable lessons he’s learned during his extensive tech career.
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Sep 6, 2022
Tool Sprawl
*Today, Craig is joined by Vish Nandlall, VP of Technology Strategy & Ecosystems at Dell Technologies. Listen in as they talk about what it’s **really **like to be living in tool sprawl - and the best ways to tackle it. *
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Aug 12, 2022
What It Takes To Make Automation Work In IT Ops
More and more businesses across the globe are stepping into the future and automating workflows.
Join Craig as he talks to resident expert, Brady Pannabecker, Senior Adoption Advisor at BigPanda, as he shares the key fundamentals of effectively automating IT workflows.
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Aug 11, 2022
Root Cause Analysis
*Incident management has always been approached through post-analysis, focusing on the aftermath of the failure.
In this episode, Craig exchanges points of view with Rob Schnepp, Founding Partner of Blackrock 3 Partners, Inc., on how incident management isn’t just about what’s left after the incident but, most importantly, how it could’ve been prevented and how it could be dealt with in the shortest amount of time.*
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Jul 28, 2022
Modern Incident Management
The evolution of technology has caused a lot of change in the way businesses operate. In this episode, Craig sits down with Kiran Varanasi, Director of Technology Strategy & Enterprise Architecture at Motiva Enterprises. They discuss the impact of employing technology and lean teams in obtaining a competitive advantage and ramping up speed to stay ahead of the competition in these modern times.
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Jun 30, 2022
AIOps in Healthcare
*We talk to Vinod Subramanian, Chief Data & Product Development Officer at Syapse, about the changing landscape of healthcare due to the pandemic, as well as the relevance of data, AIOps, and technology in advancing healthcare across the world.*
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