Using Toyota’s Lean method to improve the NHS
Play • 30 min

The UK's National Health Service (NHS) has been involved in a five-year long trial across five hospitals with the US-based Virginia Mason Institute (VMI), which is famed for adopting the lean methods used in car manufacturing pioneered by Toyota. The VMI has produced some of the best healthcare organisations in the US through this system and the NHS is hoping its magic can work in the UK as it looks to improve its services. Nicola Burgess, Reader of Operations Management, has been studying and researching the impact of the partnership, and here she joins Core Insights host Trevor Barnes to reveal what she has found along with Andy Hardy, CEO of University Hospitals Coventry and Warwickshire NHS Trust, one of the trusts involved.
Read more on Dr Burgess' analysis of the NHS-VMI partnership here:

Six key lessons from the NHS and Virginia Mason Institute partnership

Build cultural readiness as the foundation for better quality improvement

How to build an 'improvement infrastructure'

Why social networks are vital for continuous improvement

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