Episode 2: Ramon meets with Michael Kuenne to discuss the tremendous changes and challenges in the hospitality industry and how winning brands are leveraging new technologies, data, and feedback to offer the best possible customer and employee experiences.

Michael is Senior Vice President and Chief Customer Experience Officer of Extended Stay America. With over 650 hotels and approximately 70,000 rooms, Extended Stay America is the largest integrated hotel owner/operator in North America and the leading brand in the mid-priced extended-stay segment.