Sneaking in a quick and always spirit-elevating conversation with my friend Dushan Zaric. He's running a live course starting October 26th, 2020 @ 3pm EST. The topics around service life he plans to cover were something I really wanted to get deeper into and draw everyone's attention to. They include:

1. Reconnecting with what hospitality really is (from the individual to the collective culture).
2. Working with burnout (kind of a service speciality, isn't it?). What it truly is and how it works may surprise you.
3. Service in the COVID reality (we didn't get as deep into this topic, but every tool we discussed will be essential in dealing with the profound impact that its had on service-oriented industries).

Also discussed:

• What causes service to lose its luster?
• How do you build a culture of hospitality in your organization?
• What personal practices arm us to walk into the doors and meet the challenges of service life?
• How your present situation brings with it the perfect conditions for your growth.

Dushan's Situation:

The Bartender Survival Course (with ARAR)
dushanzaric.com
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