Home Health 360: Presented By AlayaCare
Jeff Howell
Subscribe
Gain a fresh perspective and new ideas for running your home health care organization by listening and learning from industry professionals around the globe.Hosted by home health tech expert Jeff Howell, you’ll hear from home health care leaders on trending industry news, challenges, and best practices to help prepare you for the future of care.Tune in every month to stay in the know and bring your team actionable insights from the best in the business.
Available episodes
Newest first
Oldest first
12 hours ago
Using video to create personalized experiences for clients and caregivers with Nick Bonitatibus
Discover the transformative potential of video content for your home-based care agencies with Nick Bonitatibus, founder of Digital Champions. This episode dives into his innovative approach to creating an impactful video series for agencies, explores recruitment and retention tactics using video technology, and highlights the power of repurposing content with AI tools. Packed with actionable insights and strategies, it's a must-listen for those ready to elevate their home-based care sales and create a personalized experience for clients and caregivers alike.
*Episode Resources:*
* Free Mini Course for Home Care Owners
* thedigitalchamps.com
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360
See additional episode resources at Home Health 360.
playlist_add
Nov 15, 2023
Exploring Canada's home health care system (Manitoba and Saskatchewan)
How does Canada's home-based care stack up against the rest of the world? Join us as we put this under the microscope with Aleem Bhanji, AlayaCare’s market leader for Canada, and Adrian Schauer, AlayaCare’s CEO. We sketch out a comprehensive picture of Canada's home health care system, highlighting the unique issues faced in provinces like Manitoba and Saskatchewan. Our guests share their insights on the potential impact of new governmental mandates and health care models while asking a critical question — what are the drivers for delivering more and better care?
See additional episode resources at Home Health 360.
playlist_add
Nov 1, 2023
At the heart of home healthcare: Personalization, holistic care, and technology
Join us for a captivating discussion with Dr. Andrew (Andy) Agwunobi, President of Humana's Home Solutions division, as we explore Humana’s holistic approach to care and addressing social determinants of health (SDOH), proactive care benefits, and the need for unified healthcare providers. Dr. Agwunobi also discuss tackling the fragmentation of providers, enhancing delivery systems, technology platforms, and the future of home healthcare.
See additional episode resources at Home Health 360.
playlist_add
Oct 16, 2023
A guide to back-office operations in home-based care with Amy Knight
Are you ready to cut through the complexities of back-office management? Join us for an insightful journey with Amy Knight, president of Knight Home Care Financial, as she demystifies back-office management in home health, hospice, and nursing facilities. With over 20 years of experience, Amy emphasizes the importance of understanding agency costs, metrics, and Medicare and Medicaid cost reporting for informed decision-making, limiting loss-leading payers, and using technology for efficient accounting. Tune in to revolutionize your back-office management with Amy's wealth of practical advice and industry insights!
See additional episode resources at Home Health 360.
playlist_add
Oct 10, 2023
Mastering the art of home-based care mergers, acquisitions, and integration with Jen Lentz
Dive into the dynamic world of home-based care mergers and acquisitions with industry expert, Jen Lentz. In this episode, she shares her journey from COO to operating partner at Havencrest Capital Management, offering a fresh perspective on unifying the US home-based care industry. Discover invaluable insights on selling your business - from understanding your value to navigating financial, tax, and legal implications. Lentz explores the intricacies of buying a business, highlighting factors like company compliance, employee retention, and integration nuances. Through her experiences, she emphasizes the importance of relationship-building and trust in the post-transaction phase. Tune in for an enlightening discussion that offers a roadmap for both potential sellers and buyers in the home-based care sector.
See additional episode resources at Home Health 360.
playlist_add
Sep 15, 2023
Innovations and progress: the evolution of home-based care [Live at Better Outcomes]
On this episode, we venture down memory lane to understand the humble beginnings and monumental victories of our guests -- Alison Green, CEO of Bien Chez Soi, Conner Nelson, Director of Operations for CSI Pharmacy, and Joey Hsu, VP of Operations and Strategy with MedTech Healthcare – recorded live at the Better Outcomes User Conference. This trio from the home-based care industry will inspire you with their stories of growth and perseverance.
Our accomplished guests delve into how simple mindset shifts can bring about massive change, the importance of understanding caregivers' reality, creating scalable processes, transitioning from mid-sized to large-scale companies, and how technology has changed the game. Tune in to this episode to gain valuable insights from these industry stalwarts and see the home-based care industry from a whole new perspective.
See additional episode resources at Home Health 360.
playlist_add
Aug 16, 2023
Unraveling the complexities of self-directed care with Accra execs
Be prepared for a closer look at the myriad of self-directed care options available for families in Minnesota. Val Patino and Susan Morgan, the brains behind Accra, Minnesota's largest home care agency, lead an engaging discussion about the state's waiver program and the potential to carve out a full-time living as a personal care assistant (PCA). Set yourself on a learning journey as our esteemed guests throw light on the creation of self-directed programs and the strategies they deploy to ensure that PCAs are impeccably trained and adequately skilled. Listen to their approach to managing participants' dissatisfaction with the care they receive and their role in helping families oversee their PCAs' employment and administrative tasks.
See additional episode resources at Home Health 360.
playlist_add
Aug 15, 2023
Understanding caregiver personas: A look at the top 7
Discover the key to attracting and keeping caregivers! Join us for an enlightening conversation with Brandi Kurtyka, CEO of Mission Care Collective, and Kristen Wheeler, Executive Director of the NAHC, as they unravel the intricate world of the caregiving. Together, they will delve into the 7 unique caregiver personas identified in their groundbreaking study, and share valuable insights on how to effectively recruit and retain each persona. Don't miss out on Brandi and Kristen's expert policy recommendations, aimed at nurturing the caregiver profession's expansion and success.
See additional episode resources at Home Health 360.
playlist_add
Aug 1, 2023
The future of home health: Monika Virk's strategy for nurse empowerment
What if we could transform the complex landscape of home health care to better support frontline nurses? Dr. Monika Virk, a dedicated physician and an innovator in home health care, helps us explore this possibility. With guest host Erin Vallier, Dr. Virk discusses her approach to structuring the onboarding process and the crucial role of technology in enhancing it. She further explains how home health agencies can create a nurturing environment that fosters learning and growth. Tune in as we uncover the potential of home health care and how it can be revolutionized with the right tools and education to empower nurses in the field.
See additional episode resources at Home Health 360.
playlist_add
Jul 7, 2023
Unpacking the impact of positive work culture in healthcare
Have you ever wondered how company culture in health care can impact patient care? Join us for an insightful chat with Lori Cabbage of Brightstar and Dr. Louise Short, physician and expert on population health, on the role of company culture in health care. They delve into leadership's influence, employee engagement strategies, and the link between health care workers' satisfaction and patient care quality. Tune in as we discuss the future of care and the transformative impact of a positive healthcare workplace culture.
See additional episode resources at Home Health 360.
playlist_add
Jul 3, 2023
How AI is changing how we deliver hospice care: a conversation with Dr. Katy Lanz
Artificial intelligence (AI) and algorithms are revolutionizing healthcare everywhere, including hospice and palliative care. Join our host, Jeff Howell, with healthcare executive and National Hospice and Palliative Care Organization board member, Dr. Katy Lanz, to discuss how hospice models need to adapt to the changing needs of patients and caregivers. Dr. Lanz chats about how data and AI can change how clinicians identify those at risk for mortality and create more predictive plans for crises, leading to more days of care at home. Listen in for insights on the future of caregiving in an AI-driven world and the crucial importance of the person-to-person aspect of care.
See additional episode resources at Home Health 360.
playlist_add
Jun 15, 2023
Essential Resources for New Home Care Agencies
Join us on our podcast as Kristin Wheeler, Executive Director of private duty for the National Association for Home Care and Hospice, shares valuable insights for new agencies navigating the daunting world of homecare. Discover the essential resources and support available through NAHC (National Association for Home Care & Hospice) to ensure compliance, best practices, and networking opportunities in this highly regulated industry.
See additional episode resources at Home Health 360.
playlist_add
May 31, 2023
From Zero to 42 Franchises: Bien Chez Soi's Blueprint for Rapid Homecare Growth
Prepare for an electrifying episode as host Jeff Howell dives into an inspiring conversation with Alison Green, CEO of Bien Chez Soi, Quebec's largest homecare franchise. Discover Alison's inspiring journey as she grew from 50 to 850 caregivers while achieving an incredible 42 franchise locations in just five years. Listen to gain valuable insights and practical advice on rapid growth and how to become a franchisee, her secrets on how to recruit and retain caregivers. and how she presented a memoir to the Parliament of Quebec on issues affecting home care.
See additional episode resources at Home Health 360.
playlist_add
May 15, 2023
Innovative Approaches to Caregiving - with Dr. Merle Griff from SarahCare
This episode features Dr. Merle Griff, CEO of SarahCare and author of the upcoming book, “Solace in the Storm: Caring for Loved Ones of Every Generation”. She discusses with Jeff Howell and co-host Kelly Bishop, how folks are becoming more aware of the importance of caregiving, how states are looking into different ways to spend Medicaid dollars that could provide better care at a higher standard, and how technology and other services can help support families in their challenging roles as caregivers. Listen to learn more about Merle's new book and insights on SarahCare's approach to care with the importance of a social atmosphere to enable seniors to retain their independence and interact with others.
See additional episode resources at Home Health 360.
playlist_add
Apr 28, 2023
Make Jobs Harder to Increase Job Satisfaction with Ian Gordon
Join us for an enlightening conversation on how frontline employees can enhance their job satisfaction and engagement by eliminating repetitive and mundane tasks and instead focusing on value-adding activities. Our special guest, Ian Gordon, brings a wealth of experience as an advisor for driving consumer, provider, and employee experience improvements and administrative efficiency. Tune in to learn effective tips and tricks for becoming a collaborative and creative problem solver.
See additional episode resources at Home Health 360.
playlist_add
Apr 14, 2023
CDPAP: Empowering Clients in Long-Term Care - with Megan Shergill
Join our host Jeff Howell and special guest Megan Shergill, VP at Community Care Home Health in New York. In this informative podcast episode, they explore the benefits of Consumer Directed Personal Assistance Program (CDPAP) services, how to reduce labor costs through automation, the importance of companionship for the aging population, and best practices for informed decision-making.
See additional episode resources at Home Health 360.
playlist_add
Apr 3, 2023
Unlock the Benefits of CRM for Home Healthcare with Erik Wetzel
Many healthcare organizations are turning to Hospital at Home programs to provide more efficient care. A Customer Relationship Management (CRM) system can help make this transition smoother by providing near real-time referrals and data that enable better clinical decisions. Learn how a CRM system can improve home healthcare efficiency and ensure business success with host Erin Vallier and special guest Erik Wetzel, VP of Sales at Enquire Solutions.
See additional episode resources at Home Health 360.
playlist_add
Mar 15, 2023
Maximizing efficiency and quality care through training programs with Home Care Pulse
Without any proper training, we're setting a lot of employees up for frustration when they don't have the resources they need to perform their jobs. In home care there's about a 100,000-person administrative workforce that gets very little training, and with every scheduler that you lose, you would lose approximately five or ten caregivers.
President and COO of Home Care Pulse, Todd Austin, dives deep into the conversation about attracting and retaining employees with his top tips he’d give an agency looking to get the most out of their training program.
HCP | Care Intelligence for the Post-Acute Industry
The Annual HCP Benchmarking Report
Todd Austin's LinkedIn
See additional episode resources at Home Health 360.
playlist_add
Mar 1, 2023
How IDEAL 4 Healthcare is pioneering change in the healthcare industry
Michelle Pickering, Executive Director of IDEAL, shares how IDEAL is striving to eliminate obstacles organizations and women face in the healthcare industry and solutions for how agencies and providers can create opportunities for women to stay in the healthcare industry and promote upward mobility and visibility.
See additional episode resources at Home Health 360.
playlist_add
Feb 15, 2023
How to get out of a decision-making funk and executing decisions efficiently - Tips from hyper growth expert April Hansen
A lot of home care leaders are suffering from what April Hansen calls “decision drowning syndrome,” which is when the volume of decisions to be made is so huge, people's capacity to make decisions dwindles.
How can home care businesses prevent decision drowning and move forward on executing decisions efficiently to achieve hyper-growth?
April Hansen, a nurse, a tech entrepreneur, and a hyper growth business executive, successfully achieved hyper-growth by 900% in two years and increased employee engagement through a very thorough decision making framework.
In this episode, learn about April’s decision making framework and how it can improve your business’s decision making processes to eliminate stalemates or decision drowning that are preventing growth.
April Hansen
NurseHappy Powered by PurposePoint | Healing Our Healthcare Workforce
Better Outcomes Conference - AlayaCare
See additional episode resources at Home Health 360.
playlist_add
Jan 31, 2023
Unpacking QAPI and building a culture of self agency in home care with Candyce Slusher
Discover tips on how to ensure regulatory compliance, maximize success for home care owners, and achieve optimal quality of life for all. Podcast guest Candyce Slusher is an experienced Nurse and Home Care Consultant who has helped many home care owners grow their business, create a work-life balance and develop sustainable growth in homecare. Tune in to this episode to learn how to establish a culture of self-agency, accountability, and simplify workflow systems for maximum efficiency.
See additional episode resources at Home Health 360.
playlist_add
Jan 17, 2023
Top 5 predictions for home-based care in 2023
In 2023, opportunities will emerge in home-base care that could mark success for years to come. How can care providers take advantage of these opportunities?
In this episode, AlayaCare’s CEO and Founder, Adrian Schauer takes a deep dive into 5 predictions for home-based care in 2023. Adrian will explain how organizations can apply these predictions and observations to realize new opportunities for growth in a rapidly evolving industry.
See additional episode resources at Home Health 360.
playlist_add
Jan 6, 2023
Burnout and compassion fatigue: a new perspectives on resilience for care providers
As we enter 2023, it is an opportunity to consider a different approach to prevent caregiver burnout. The “solution” has historically been vaguely addressed as an individual responsibility rather than an organizational or systemic problem.
In this episode we welcomed RN Clinical Educator and Nurse Consultant, Lourdes Wiley, from Amity Healthcare Group LLC, who discussed ways home care agencies could shift the focus to healing the healers so that they, as well as the organizations and patients/clients they serve, can thrive collectively.
See additional episode resources at Home Health 360.
playlist_add
Dec 19, 2022
E-Learning for Caregiver Retention and Better Care
Training home care agency care workers fast and well is the key to delivering the care we would want our loved ones to receive. We sat down with caregiver education and training experts from one of our partners, Nevvon, Allan Levine (SVP of Growth and Revenue) and James Cohen (CEO), to talk about how agencies can enhance their business through efficient caregiver training. Listen to learn about the tips and tricks on how to get the most out of your caregiver training program.
See additional episode resources at Home Health 360.
playlist_add
Dec 2, 2022
Closing the Gap in Senior Care with a bike ride
With a healthy dose of inspiration, as we approach the end of 2022, we welcomed who we’d put in the running for “most interesting man in home care”, Jeff Salter founder and CEO of Caring Senior Service.
Last year, Jeff launched a nonprofit foundation called “Close the Gap in Senior Care” to bring awareness to overlooked aspects of senior care. To kick-start fundraising Jeff rode his electric bicycle over 9,400 miles and raised over $100,000. Listen to learn more about Jeff’s inspiring story and how it caused a US national conversion around senior care.
See additional episode resources at Home Health 360.
playlist_add
Nov 15, 2022
Growth and financial health strategies for home care agencies according to industry experts
Growth is a top priority among home care providers, even during difficult economic times. Providers are making significant strides in positioning home-based care as an essential component of the broader health care continuum, but there still is a way to go.
On Oct 4th, 2022, Home Health Care News, in partnership with AlayaCare, hosted a webinar: “Growth Strategies for Home Care Agencies”. Moderated by Andrew Donlin, editor at HHCN, this webinar featured AlayaCare experts. Listen to hear more about home-based care growth plans and what strategies are best for home care organizations to continue to grow and be successful in the industry.
See additional episode resources at Home Health 360.
playlist_add
Nov 1, 2022
How an incentive program can be the key to increase caregiver retention and recruitment for your agency
Kevin Mistry, VP of Sales at Caribou, shares how incentive programs can be the key to help caregivers shape their behaviour and help curb the challenge of caregiver recruitment and retention. He discusses how rewarding behaviours with performance-based rewards can lead to bigger outcomes down the line for agencies. “For every dollar you put into a rewards program, you get more productivity than every dollar you put into payroll.”
Listen to learn more about how Caribou has changed the home care industry with performance-based rewards to combat employee recruitment and retention challenges.
See additional episode resources at Home Health 360.
playlist_add
Oct 14, 2022
How to recruit and retain the best caregivers - a conversation with Hireology
Recruiting the best caregivers can be a challenge when the demand for care workers is so high in the home care industry. According to our 2022 report with HHCN on recruitment and retention, 61% of participants reported that their agency increased recruiting efforts. In this episode, we sit down with Mike McSherry, Director of Strategic Partnerships at Hierology to chat about how home care agencies can improve their hiring and retaining processes to alleviate or better prepare caregiver churn.
See additional episode resources at Home Health 360.
playlist_add
Sep 30, 2022
Helping families figure out if home care is for them - a conversation with OPAN Australia
Home Care is on the rise across the globe but how much do families actually know about what home care can offer? We sat down with Craig Gear, CEO of Older Persons Advocacy Network (OPAN), which delivers information, education and individual advocacy services to older folks throughout Australia. From education services to webinars, OPAN helps those interested in home care and/or residential care to understand how to navigate the aged care system, what services are available to them, and what are the benefits.
See additional episode resources at Home Health 360.
playlist_add
Sep 16, 2022
The Top 3 Causes of 90 day Caregiver Turnover
Through a survey on linkedin, we found that 57% of caregiver turnover comes in the first 90 days on the job.
Home health and executive leadership consulting expert Stephen Tweed, founder of Home Care CEO Forum, shares his insights and expertise on home health strategies for growth and caregiver recruitment/retention. Stephen, dives into the causes of the 90 day turnover and strategies to overcome this. Listen now to learn more about how owners, administrators and C-Suite executives from leading agencies can solve problems and develop strategies for growth.
See additional episode resources at Home Health 360.
playlist_add
Sep 1, 2022
Is home care franchising right for your organization? A conversation with Radfield Home Care UK
In this episode we welcome Alex Green, founder of Radfield Home Care UK one of the fastest growing home care franchises in the UK. Alex describes how Radfield developed their very own home care franchise aptitude test to assess whether home care franchising is right for your organization, and how home care organizations can build their business. Listen to learn more.
See additional episode resources at Home Health 360.
playlist_add
Aug 15, 2022
How to be successful in the growing Home Care Franchise industry with Firstlight Home Care.
Home Care franchises are a growing industry and experts don’t see the expansion slowing down anytime soon! So, what makes the home care franchise industry so successful?
This week, we have two of the top executives from one of the largest and most successful home care franchises in the U.S., Firstlight Home Care. Hear from VP of Strategy, Kerri Pendley, and the Firstlight’s new President Glee McAnanly. Both of our guests highlight the challenges they’ve faced amid the caregiver recruitment and retention shortage, solutions helping them grow their business, insights into FMAP funding and value-based pay, and more!
See additional episode resources at Home Health 360.
playlist_add
Jul 29, 2022
Tackling home care staffing challenges with AI technology
A.I. technology in home care back-office software is increasingly guiding organizations to better outcomes by helping find solutions to challenges such as caregiver recruitment and retention, optimal scheduling, and more.
AlayaCare’s VP of AlayaLabs, Noami Goldapple is our guest in this week’s podcast to talk about solving the current caregiver staffing crisis with artificial intelligence technology. In this episode, she will dive into the future of home health scheduling, how to make predications to help keep people in their homes and out of hospitals, and improve overall outcomes for home care businesses.
See additional episode resources at Home Health 360.
playlist_add
Jul 18, 2022
The financial outlook of Home Care in New York State with Personal Touch Home Care
Some states have an advanced self directed attendant care program where neighbours for relatives who are already acting as caregivers can be an extended workforce for home care agencies. New York State’s program is called CDPAP (Consumer Directed Personal Attendant Care Program). On this episode, we welcome *Denise Tripodi**, *Vice President of the NY LHCSA Shared Services at Personal Touch Home Care, who sheds some light onto NY’s CDPAP program and how it works within her organization. We also dive into topics related to FMAP funding, and Personal Touch Home Care’s recent acquisition of Bronx Community Home Care.
See additional episode resources at Home Health 360.
playlist_add
Jun 30, 2022
The Business of Mergers and Acquisitions in Home Care with Robinson + Cole
2021 has seen an explosion of transactions for home health mergers and acquisitions (M&A). Healthcare mergers and acquisitions are in no short supply as providers, health tech companies, payers and other industry players look to expand their businesses and gain a competitive edge.
On this episode, we welcomed health law experts Kiernan Ignacio and Les Levinson from Robinson + Cole, where both take us through the M&A home care landscape and provide advice for home care organizations looking to invest in M&A for their business, and those currently being acquired.
See additional episode resources at Home Health 360.
playlist_add
Jun 15, 2022
The state of home care in the UK with Jane Townson, CEO of HomeCare Association
Jane Townson, CEO of HomeCare Association in the UK, chats to us about the differences in home care from across the pond where she dives into the differences in home health system funding in the UK, common issues agencies face and what’s being done to overcome them. With years of experience under her belt, Jane shares insights on trends into the future of home health care and what direction the industry should take to be successful.
See additional episode resources at Home Health 360.
playlist_add
May 30, 2022
The Business of Home Health Conferences with Lincoln Health Leadership
On this episode of Home Health 360, we sit down with Tim Craig, the VP and Chief Content Director for Lincoln Healthcare Leadership, to chat about home health care conferences and where he is seeing the future of home care moving.
See additional episode resources at Home Health 360.
playlist_add
May 12, 2022
The importance of clinical excellence and caregiver retention in home health care with Right at Home
On this episode, we had the pleasure of chatting with LaNita Knote (VP of Clinical Excellence) and Nikki Holles (VP of HR) from Right at Home that has many franchises all over the globe from the North America to Japan.
These two industry experts talk about the challenges and growth of the franchised home care industry, and dive into important topics such as achieving clinical excellence across all locations, how Right at Home has coped during the pandemic, and what type of solutions they’re looking into regarding the caregiver churn crisis with home care software.
See additional episode resources at Home Health 360.
playlist_add
Apr 26, 2022
Exploring challenges and growth opportunities in pediatric home healthcare with MGA Homecare
Children’s needs differ to adults when it comes to home care, yet regulations for adult home care are the same for pediatrics. The pediatric home care space is expanding and undergoing their own challenges amid the pandemic. To talk about the challenges and growth opportunities in pediatric home care, we are joined by guests Chani Feldman, Chief Clinical and Government Affairs Officer and Alexandra Koloskus Chief Compliance Officer at MGA Homecare.
See additional episode resources at Home Health 360.
playlist_add
Apr 11, 2022
How Evergreen Health overcame challenges as the first US home care organization to respond to COVID-19
Navigating the Pandemic wasn't easy for anyone, let alone being a care agency that had to manage the first COVID death in the United States, and everything that came after. Learn from *Molly McDonald*, Program Manager for Quality & Regulatory Compliance, and *Brent Korte*, the Chief Home Care Officer, how they overcame these new challenges and how they are adapting these learnings into their post-pandemic processes.
See additional episode resources at Home Health 360.
playlist_add
Mar 25, 2022
How to position your home care companies for success in this evolving market
Guest host Erin Vallier sits down with Jeff Wiberg, CEO of Family Resource Home Care and Kunu Kashal, founder and CEO of Senior Solutions Home Care to talk about the home care market and how home care has changed since the pandemic.
A lot of the conversations about Home Care prior to the pandemic focused around data, outcomes, and value to healthcare systems and payors. Jeff and Kunu give share their insights on home care market trends, workforce shortage issues, and creating value within home care businesses.
See additional episode resources at Home Health 360.
playlist_add
Mar 10, 2022
How to address the growing demand for personal attendant services
Guest host Erin Vallier sits down with Scott Roberts, VP Operations at AccentCare and Jesse Howard, Area Vice President at Girling Community Care to talk about the evolution of staffing in personal care services.
With the employment of personal care aides projected to grow 33% in the next 10 years, leaders need to know how to handle the demand. Scott and Jesse give us their insights on hiring and retaining personal care workers successfully. They also touch upon the growing need for consumer choice in the industry and how agencies need to evolve as more information is available to clients.
For the full show notes, head to alayacare.com/homehealth360/episode-15
See additional episode resources at Home Health 360.
playlist_add
Mar 1, 2022
The role & impact of competency programs in home health
In this episode, our guest host, Erin Vallier sits down with Lourdes Wiley, Clinical Educator and Nurse Consultant, and Irina Gorovaya, Home Health Consultant, Educator, and Founder of Amity Healthcare Group.
Lourdes and Irina dive into the importance of staff training and competency programs in home health agencies. Specifically, how to change the common negative perceptions of competency programs with home health staff, what obstacles that agencies face when facilitating competency programs, and whether or not agencies should be outsourcing these programs.
For the full show notes, visit www.alayacare.com/homehealth360/episode-14
See additional episode resources at Home Health 360.
playlist_add
Feb 15, 2022
The changing face of home care with Neal Kursban and Bob Roth
With the nationwide home care worker shortage, how do you ensure a high quality of care for your clients? Guest host, Erin Vallier gets the answer as she sits down with two home care industry veterans, Neal Kursban, CEO at Family & Nursing Home Care and Bob Roth, Managing Partner at Cypress HomeCare Solutions.
Neal and Bob give us insight into the fast changing industry of home care in the US and what it takes for an agency to remain relevant, while still focusing on giving clients the best care possible. They dig into their experience of changing business models to be more technology-focused and how they beat the industry averages in retaining caregivers. This is a must-listen for anyone who is running a home care agency or working in the space.
To get the show notes, visit: https://www.alayacare.com/homehealth360/episode-13
See additional episode resources at Home Health 360.
playlist_add
Feb 1, 2022
Tips from Griswold Home Care for attracting new franchisees and caregivers
We sit down with Michael Slupecki, CEO, and Shelley Kanther, VP Marketing at Griswold Home Care. They talk about the long history of Griswold as the older non-medical home care franchise in the US and the recent revamping of their marketing team to focus on attracting new franchisees and caregivers.
Michael and Shelley touch upon the importance of supporting their franchisees with the tools to attract and maintain caregivers. Specifically, how Griswold uses new technology to keep their new caregivers happy and how that translates to better client outcomes.
See additional episode resources at Home Health 360.
playlist_add
Jan 17, 2022
How Right at Home UK is tackling caregiver recruitment in a post-Brexit world
In this episode, we sit down and chat with Lucy Campbell, CEO of the multi-award winning Right at Home UK. Lucy gives us a glimpse into the UK home care landscape and goes over some of the amazing work Right at Home UK has done recently.
Lucy and Jeff touch on topics from Brexit’s impact on caregiver recruitment and how Right at Home UK has been tackling this challenge to how home care fits into the UK healthcare continuum. Be sure to listen to this special episode and get a better grasp of the current global home care space.
See additional episode resources at Home Health 360.
playlist_add
Dec 21, 2021
Bonus Episode - HHCN Home Care Conference 2021
Our host, Jeff Howell takes the show on the road at the recent HHCN Home Care Conference on December 8th, 2021 in Chicago. In between sessions, Jeff managed to speak with other attendees and get some great insights about the current US home care landscape.
In this bonus episode, we dig into the current issues and new opportunities in 2022. Expanding on the session, Emerging trends for home health in 2022, Jeff digs into the top trends home care leaders are looking to focus on and why. As our first live show of many, we hope you enjoy this episode and get something out of this conference if you weren’t able to attend.
See additional episode resources at Home Health 360.
playlist_add
Dec 21, 2021
How to structure a franchise model for growth with Assisting Hands Home Care
Lane Kofoed, President & CEO, and Dan Durney, Director of Franchise Development for Assisting Hands Home Care sit down with us to share their expertise in the home care franchise space.
Lane and Dan explain the framework of their 4 level franchise model that has helped grow Assisting Hands. They also go into the benefits of ramping up franchises slowly and common mistakes new franchisees make when starting out.
Our host, Jeff Howell, had a great time interviewing these two experts in the home care space and we’re sure that you can take some of these insights back to your agency.
See additional episode resources at Home Health 360.
playlist_add
Dec 13, 2021
Personalizing the care-at-home experience with John Kunysz & Andrew French
In this episode, AlayaCare’s Erin Vallier sits down with John Kunysz, CEO of Intrepid USA and Andrew French, President of Get It Analytics to talk about personalizing the care-at-home experience.
John Kunysz shares his vast experience as a leader in the home healthcare space and how he uses technology to improve patient outcomes and create a future-proof home health agency. Together with Andrew's in-depth knowledge of implementing technology, he explains the importance of investing in systems to personalize the patient, family, and employee experience.
Topics range from the benefits of pivoting to a remote workforce at Intrepid to technology’s role in personalizing care-at-home. This episode is jam-packed with actionable advice to take back to your agency.
See additional episode resources at Home Health 360.
playlist_add
Nov 25, 2021
Jennifer Tucker of Homewatch CareGivers on the importance of holistic care in the home
In this episode, we were lucky enough to sit down with Jennifer Tucker, COO of Homewatch CareGivers to talk about her experience running a multinational home care agency and the current climate of the industry in the US.
Jennifer gives us some great insight into the current caregiver employment landscape and what it takes to attract and retain quality caregivers for the long term. She also talks with Jeff about the importance of holistic care and how it can get overlooked in the US when it comes to patient wellness.
See additional episode resources at Home Health 360.
playlist_add
Nov 15, 2021
Self Directed Care: Australia's Unique Funder Model
In this episode, we head to Australia and talk with Rosie Lawn, CEO of Avivo, an agency based in Perth that supports over 3,000 customers through disability, aged care, and mental health funding. Also joining the show is Annette Hili, former COO of BaptistCare and now General Manager for Australia and New Zealand at AlayaCare.
Jeff talks to Rosie and Annette about Avivo's self-directed care model that transformed over 100 neighborhood teams to support people living in their local community. Rosie also gives us details on how they developed this model of self-directed care, which proved to decrease the risk of spread across large geographic areas during the global pandemic.
See additional episode resources at Home Health 360.
playlist_add
Nov 1, 2021
Improving patient communication and predicting caregiver turnover
Today we were lucky enough to talk with Jennifer Maxwell, CEO and Co-Founder at Maxwell Healthcare Associates and Richard Keller, previously President of All Metro Health Care and currently working as an independent consultant.
These two industry veterans dive into their impressive experience as leaders in the home care industry and how technology is creating a better care experience for patients and staff.
Topics range from how we can improve careworker management and communication between all stakeholders to how agencies can use behavioural analytics to predict caregiver turnover before it happens.
How agencies use new technology is important in tackling these large problems and as Jennifer puts it, "caregivers will go where they are most supported, most heard, and have the tools to do their work."
See additional episode resources at Home Health 360.
playlist_add
Oct 18, 2021
Using technology to attract the right caregivers
Jeff talks with Tim Rowan, president of Rowan Consulting Associates and Erin Vallier, Regional Director of Sales at AlayaCare about how technology can attract the right caregivers to your agency.
Since 1998, Tim Rowan has covered technology issues such as home care software and vendors, hardware for mobile nurses and data-related regulations, mainly through his weekly newsletter, Healthcare at Home: The Rowan Report.
As these two veterans in home health technology sit down and talk, Tim and Erin give us insights into where the industry is going next.
See additional episode resources at Home Health 360.
playlist_add
Sep 17, 2021
How countries are changing their home health practices with technology
Dr. Joseph Jasser, Chief Medical Officer at Elara Caring and Adrian Schauer, CEO of AlayaCare team up to talk about the approaches to home health different countries have after the pandemic.
How did Australia, Canada, and the U.S all handle home health differently with COVID-19? What kind of technology is being more widely used in the home in this new world? What does the future of home health look like with greater technology adoption? Adrian, Joseph, and our host, Jeff Howell get into all of these questions and more.
See additional episode resources at Home Health 360.
playlist_add
Aug 31, 2021
Modern caregiver training for improving client outcomes
Mari Baxter, COO, and David Chandler, Senior Director of Strategic Programs at Senior Helpers Franchising sit down with Jeff and talk about the amazing work Senior Helpers has done on a national scale in the U.S.
Topics range from the pandemic response from one of the largest home care franchisors in the United States to caregiver training techniques used to attract and retain employees and improve client outcomes.
*Show Notes:*
For more information on Senior Helpers, go to seniorhelpers.com
Learn more about AlayaCare at alayacare.com
See additional episode resources at Home Health 360.
playlist_add
Aug 31, 2021
How one franchisee navigated the pandemic and retained caregivers
Angie Kunnath, Owner & COO and Matt Vijayan, President & CEO of Home Care Assistance GTA West sit down with Jeff to discuss the Canadian home care landscape in Southern Ontario.
As seasoned home care franchisees, Angie and Matt discuss how they transitioned into owning their own home care business, managing the pandemic, and how to tackle caregiver recruitment and retention.
*Show Notes:
*To learn more about the Home Care Assistance franchises in GTA West, go to:
homecareassistancemississauga.ca
homecareassistanceoakville.ca
Learn more about AlayaCare at alayacare.com
See additional episode resources at Home Health 360.
playlist_add
Aug 31, 2021
The future of home health with Zayna Khayat & Matt Kroll
We sat down with Zayna Khayat, Future Strategist at SE Heath, and Matt Kroll, President of Assistive Care Services at BAYADA to talk about the future of home health.
Jeff, Zayna, and Matt touch on a range of subjects such as the move from health care to life care, how the pandemic has changed home health, and much more.
*Show Notes:*
Zayna Khayat
* Read Zayna's article on The Future of Aging: Pandemic Addition
* For more information on SE health, go to sehc.com
* For more information on Elizz, go to elizz.com
* Order a copy of Zayna's book here The Future of Aging Book
* Follow Zayna on Twitter at @ZaynaKhayat
Matt Kroll
* For more information on BAYADA, go to bayada.com
* Follow Matt on LinkedIn at linkedin.com/in/matt-kroll/
Learn more about AlayaCare at alayacare.com
See additional episode resources at Home Health 360.
playlist_add
Aug 25, 2021
Welcome to Home Health 360: The global perspective on home healthcare
Welcome to the Home Health 360 podcast, the global perspective on home health. I’m your host, Jeff Howell.
This is a show about the global home health industry, but I’m not just here to tell you the latest news in home health right now. We’ve created this show to connect with thought-leaders in the industry on a personal level to give you new insights you can bring back to your team and grow your business with.
These conversations will include executives from some of the largest global home health agencies in the world. Experts in finance, operations, marketing, technology, and patient care will share new strategies for competing around the world.
So if you’re looking for a new way to learn from the best in home health, listen and subscribe to Home Health 360 on Apple Podcasts, Spotify, or any of your favorite podcasting platforms.
See additional episode resources at Home Health 360.
playlist_add